Kaitlyn A. Galante

* *’Neil Rd

Woburn, Ma, *****

* (781) 724 – 3995

acylx6@r.postjobfree.com

Education

Ø Animal Behavior College Online

* Canine Obedience Training Jan. 2017 – Present

Ø Assumption College Worcester, Ma

* Bachelor of Arts in Human Services & Rehabilitation Studies Sept. 2012 – May 2016

* Minor in Psychology

Employment

Ø American Income Life, Albert Serur Agencies Wilmington, Ma

* Field Sales Agent Nov. 2016 – Present

Benefits representative who provides and sells low to no cost benefits to multiple unions and associations as well as others who are referred into the program all throughout Massachusetts.

Ø Pawfect Care© Middlesex County, Ma

* Owner Apr. 2015 – Present

Personal pet sitting business that offers daily checks for different species of household animals, canine overnight watching and evening walks to the northern areas of Middlesex County, Ma. These regions include Woburn, Wilmington, Winchester, Burlington, and many more. Ø Best Friends Total Pet Care, Inc. Sudbury, Ma

* Center Manager Apr. 2011 – Sept. 2016

Ability to open and close, input budget spreadsheets, direct employees, organizing daily function within the facility, calculating occupancy, control labor, calculate employee hours, and their approve timecards. Familiar with analyzing finances and sales of revenue. Responsible for interviewing potential new employees, communication and approvals with payroll department, resolving client complaints, verifying identities, maintaining legal obligations and allowances with human resources department, along with all requirements of the Customer Service Reservationists, etc.

* Assistant Manager

Ability to open and close, input budget spreadsheets, direct employees, organizing daily function within the facility, control labor, resolving client complaints, calculate employee hours, their approve timecards. Familiar with analyzing finances, sales of revenue, along with all responsibilities of the Customer Service Reservationists, etc.

* Intern Manager

Ability to open and close, input budget spreadsheets, direct employees, organizing daily function within the facility, control labor, calculate employee hours and their approve timecards along with all responsibilities of the Customer Service Reservationists, etc. In charge of the planning and execution of parties for our Doggie Day Camp Program.

* Certified Lead Customer Service Reservationist

Ability to oversea the functionality of the front desk, responsible for the supervision and thorough training of new Customer Service Reservationists, etc.

* Center Marketer

Advertised services through local veterinarians, companies, and businesses throughout Middlesex and Worcester County areas every month.

* Certified Customer Service Reservationist

Familiar with navigation of center database, able to input required vaccines, responsible for knowledge of service rates, calculating daily subtotals, check boarding clients in and out, check grooming clients in and out, provide tours of the facility to perspective cliental, answering multiple phone calls at one time, booking appointments, organization of daily procedure’s for the building, collecting payments from cliental, cash transactions, etc.

* Certified Animal Care Technician

Trained in medication, feeding, and cleaning procedures to ensure the needs of our boarding animals’ were met. Exposed to using hospital grade disinfectants, as well as other chemicals. Familiar with industrial strength dish washers and laundry machines, etc. Kaitlyn A. Galante

* Certified Play & Stay Camp Counselor

Trained to handle a group of fifteen to twenty dogs of different sizes in a rough and tumble play setting on my own. Familiar with canine body language, handling the unlikely occurrence of a canine fight, and capturing photos to send to their families, etc.

* Certified Activity Associate

Responsible for the individualized, one - on - one care to our boarding guests; walking, play stimulation, monitoring each boarding pet’s health and capturing photos to send to their families, etc. Ø Cape Cod Baseball League, Chatham Anglers Chatham, Ma

* Employee of Concessions Summer 2012, 2011

Responsible for taking customer orders, cash transitions, debit and credit transactions, restocking food and drinks, cleaning machines and calculating daily subtotals.

Awards & Acknowledgments

Ø Barker Family Scholarship Winner May 2011

“This award is given to a junior student who best exemplifies Mr. Barker’s commitment to the Marian High Community, a student who strives to be the best he or she can be”

Ø NEASC Tour Guide Oct. 2011

One of few chosen to provide tours for the New England Association of Schools & Colleges committee’s visit to Marian High in regard to the school’s reaccreditation status

Ø Invited Guest Lecturer for Marian High Apr. 2009, 2010, 2011, School’s Foundations of Theology Class 2012

Provided a speech to aspiring adolescents on the dangers of depression and suicide Ø Invited Guest Lecturer for St. Zepherin’s Apr. 2009 Church Retreat

Provided a speech to aspiring adolescents on the dangers of depression and suicide A Brief Volunteer History

Ø Student Ambassador for Assumption College Sept. 2012 - May 2013 Gave tours and information to perspective students as well as attended events to promote the school Ø Kennel Technician for Baypath Humane Society Nov. 2010 - June 2011 Involved with cleaning kennels, doing dishes, walking dogs, and meeting perspective families as well as providing individualized attention to each pet within the shelter, etc.

Ø Team Member for Pine Street Inn Oct. 2009 - Oct. 2011 Team member on the dinner line who provided hot meals for the homeless men, women and children of Boston Ø Student Ambassador for Marian High School Sept. – June 2008 – 2012

Gave tours and information to perspective students as well as attended events to promote the school References

Ø Elizabeth Gill – Cano Marlborough, Ma

* Former Center Manager of Best Friends Pet Care Sudbury location (978) 273 – 8204 Ø Vanessa Johnson West Boylston, Ma

* Former District Manager of Best Friends Pet Care, which included overseeing (203) 605 – 2785 centers in Massachusetts and Connecticut

Ø Lauren Robinson Davenport, Fl

* Former Intern Manager of Best Friends Pet Care Sudbury location (774) 219 - 2455

* Current Intern Manager of Best Friends Pet Care Walt Disney World location Ø Amy Canning Boston, Ma

* Former Assistant Manager of Best Friends Pet Care Sudbury location (857) 236 – 4240

* Current Manager of VCA Rotherwood in Newton, Ma

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