Sales Customer Service

Joseph Tully

*** ******** *****

Dunedin, Florida 34698

Cell: 917-***-****

Email: *******@*******.***

Over 15 years Sales experience dedicated to achieving profitability and delivering outstanding customer service. Top Producer recognized for my ability to “close” difficult sales. Reliable employee with excellent analytical, organizational and people skills. Strong personal ethics and integrity. Skilled in providing courteous service to customers from diverse socioeconomic and cultural backgrounds. Good conflict-resolution skills. Work well under pressure and deadlines. Excellent communicator seeking a challenging position utilizing current skills and abilities.

Experience

Licensed Health Advisor 10/2016 - Present

USHealth Advisors, Tampa, FL

Direct phone sales of a suite of Health Insurance Policies.

License 2-15 in the State of Florida.

Assist prospective customers in making appropriate insurance purchases.

Skilled in cold-call and presentation sales.

Outside Sales Consultant 8/2015 - 10/2016

Home Depot Exteriors, Hempstead, NY

Ranked “Top 10% Sales” - out of 40 Consultants.

Followed-up on leads provided by Company.

Visited customers’ homes and measured for new roofs, gutters and siding.

Conducted on-site presentations to get contracts signed.

Demonstrated ability to upsell additional products and services.

Head Bartender 2012 - 2015

Majors Steakhouse & Several Small Restaurants, Woodbury, NY

Supervised, coached and mentored up to 8 Bartenders and Wait Staff.

Branch Loan Officer 2009 - 2010

Chase Bank, Glendale, NY

Successfully originated $4M in Residential Loans (Purchase and Refinance).

Ranked “Top 10% Producers” - out of 30 Loan Officers.

Temporary marketing program developed by Chase Corporate Marketing.

Loan Officer dispatched to a local branch office to discuss company products with personal and business customers to educate and increase branch loan applications.

Followed through on all leads from telephone contact through loan application.

Guided consumers through home purchase and refinance requirements according to constant regulation changes to FNMA and HARP programs.

Loan Officer (Part-Time) 2009 - 2011

Mortgage Concepts, Bohemia NY

Successfully originated $2.5M in Residential Loans (Purchase and Refinance).

Responsible for cold calling Realtors and Real Estate Attorneys to establish strategic relationships for longer-term business referrals.

Senior Loan Officer 2001 - 2010

Safe Harbor Capital Group, Bellport, NY

Ranked “Top Sales Producer” 5 consecutive years – out of 22 Loan Officers (2002-2007).

Successfully originated $75M in Residential Loans (Purchase and Refinance).

NMLS Mortgage Professional (NYS & Federal).

New Home Loan Specialist within territories of Manhattan, Queens, Brooklyn and Bronx, NY.

Developed key relationships with Realtors, Investment Institutions, Developers and Real Estate Attorneys.

Served as resource person for other staff, with full knowledge of all company loan products, FNMA, FHMLC and FHA lending guidelines.

Directed internal staff for all pre-approval and processing activities.

Personally followed up on all related activities with both internal and external sources.

Provided customers with 24/7 open access for any concerns or issues related to transactions.

Trained and coached 10 new Mortgage Loan Originators.

Maintained low staff turnover through effective motivational management.

Professional Broadway Actor 1990 - 2001

Supporting roles in numerous Broadway and Off-Broadway productions.

Education and Credentials

License 2-15 Health & Life Insurance - State of Florida (#W36683)

2 Years Undergraduate Coursework - Business

New York University, New York, NY

Computer skills include MS Office, Salesforce, Genesis, Calyx, CMR, Velocify.

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