Customer Service Administrative Assistant

PATRICIA DAY

*** ******* ****** *********, *********** 06111

860-***-**** (H) / 860-***-**** (C) ********@*****.***

QUALIFICATIONS

Meticulous professional with extensive experience providing administrative leadership supporting office and bookkeeping operations. Excellent independent worker and quick learner who readily implements new concepts and principles to enhance daily operations. Flexible and willing to support programs as needed. Committed team player, focused on achieving objectives. Instituted collection updates, reviews of delinquent accounts, oversight of reimbursement appeals, advertising services by sending letters and making telephone contact with perspective clients, all of which increased practice revenues. Consistently delivers high-levels of customer service to patients, colleagues and senior leaders

PROFESSIONAL EXPERIENCE

American School for the Deaf December 2016 – Present

West Hartford, CT

Part-time Contract Position – Accounting Clerk

Front Desk of business office

Purchase orders, Accounts Receivable, Assist with Accounts payable

Spreadsheets, Excel

Clerical duties MS Outlook calendar updates,

Scanning paid invoices

Billing, credit card charges

CREC- River Street School/CREC-Museum Academy School February 2014 – June 2016

Windsor, CT

Administrative Assistant /Front Desk Secretary

Bookkeeper/Front Desk Office Receptionist/School Secretary

Daily account receivables, assists with account payables.

Expertise in benefits, eligibility coverage and regulations Billing Coordinator

Responsible for data entry and updating client information

Organize and maintain students school, medical records including attendance

Responsible for weekly memo/ events and reserving lecture hall and conference rooms

Effectively manage and prioritize master calendar as well as managing preparation and follow-ups from meetings, Update Power school, and submit maintenance Tickets with School Dude Programs.

In charge of marketing Occupational Therapy Program

Ensure credentialing of physician’s and therapist licenses CAQH

Research, updating and install a new efficient billing software

Maintain financial information, files and records, checks, documentation, reimbursements,

Interact and communicate with staff, students and teachers verbally and through written communication –weekly Memo Events

James F. Brodey MD February 1996 – January 2014

Farmington, CT

Assistant Bookkeeper

Account Receivables/Bank Deposits, Receipts, billing, coding ICD9/10

Responsible for understanding and filling in for any role in office environment.

Liaises between doctors and patient, insurance companies, attorney

Prepare monthly and quarterly financial reports for accountant- Maintain confidential records, compliant with HIPPA standards

REFERENCES

Nancy Krawczyk Assistant to Director 860-***-**** *********@****.***

Barbara Vilar Office Manager 860-***-**** ********@*****.***

James Brodey MD Owner 860-***-**** *.*******@***.***

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