Customer Service Front Desk
Resume:
CLIFTINA M. BOWDEN
*********@*****.***
OBJECTIVE
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in hotel management.
PROFESSIONAL EXPERIENCE
Value Place, Front Desk Assistant Supervisor,
Chesapeake, VA 2/2016 to present
Supervise all staff daily duties, prepare all daily deposits, audit and daily reports, customer service in check-in environment, check-in and out of customer, providing a professional and welcoming atmosphere, managing phone calls and making reservations, knowledge of policies of the hotel and perform other duties as needed .
Aloft, Front Desk Supervisor, Chesapeake, VA 8/2012 to 1/2016
Supervise all staff daily duties, prepare all daily deposits, audit and daily reports, customer service in check-in environment, check-in and out of customer, providing a professional and welcoming atmosphere, managing phone calls and making reservations, knowledge of policies of the hotel, recruit and train for employment, perform other duties as needed .
Candlewood Suites, Front Office Manager, Virginia Beach, VA 4/2011 to 8/2012
Supervise all staff daily duties, prepare all daily deposits, audit and daily reports, customer service in check-in environment, check-in and out of customer, providing a professional and welcoming atmosphere, managing phone calls and making reservations, knowledge of policies of the hotel, recruit and train for employment, perform other duties as needed .
Fairfield Inn & Suites, Front Desk Supervisor, Chesapeake, VA 1/2005 to 4/2011
Supervise all staff daily duties, prepare all daily deposits, audit and daily reports, customer service in check-in environment, check-in and out of customer, providing a professional and welcoming atmosphere, managing phone calls and making reservations, knowledge of policies of the hotel, recruit and train for employment, perform other duties as needed .
First Choice Cash Advance, Store Manager, Chesapeake, VA 8/2002 to 12/2004
Supervise and train employees, customer service in office environment, providing a welcoming atmosphere, bank transactions, deposits and withdrawals, knowledge of policies and practices, managing the phone, assisting customers to process loans and payments, filing personal information regarding loans, promote and market the store.
EDUCATION
Great Bridge High School, Chesapeake, VA 1996
General Studies
Norfolk State University, Norfolk, VA 1996-1997
Pre-Law
HONORS/REWARDS
Employee of the Quarter-Fairfield Inn & Suites, 2006
Employee of the Month-First Choice Cash Advance- 5/2003 and 2/2003
White House Communications Agency, 2017
SKILLS
Operating Systems: Microsoft Windows, Microsoft Outlook, Excel, Word
Software: Microsoft Office 2010, Internet Explorer, Google Chrome, Mozilla Firefox
OTHER SKILLS
10 key Adding Machine, Copier, Fax and Switchboard
REFERENCES: Upon Request
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