Customer Service Manager

ROBERT LUDWIG

*** ***** **** *****, **** Carteret NC 28584

252-***-**** acylvh@r.postjobfree.com

Summary of Qualifications

Proficient with Microsoft Word, Excel and PowerPoint

Over 15 years of customer service experience

Extensive Management experience with staff and office policies

Education

Apr 2012 Everest College Phoenix, Phoenix AZ

Associates in Applied Science – Business Administration

GPA: 3.8

Everest College Phoenix Presidents and Deans List

Apr 1982 Sullivan County Community College, Monticello NY

Associates in Hotel and Restaurant Management

GPA: 3.7

Experience

Nov 2015–June 2016 Installer/Supervisor - Southern Glass and Mirror, Swansboro NC

Supervised laborers on all government and military base contracts.

Government, FBI and Military Clearance.

Competent Person status on military and government contracted jobs.

Maintained military and OSHA safety guidelines.

Certified on forklifts and aerial lifts.

Feb 2013-Nov 2015 Supervisor/Carpenter – Allen Construction, Emerald Isle NC

In charge of operations on customer job sites.

Liaison between customers and management on changes/job qualifications.

Supervised crews

Maintained employee hours and schedules.

Feb 2010-Oct 2015 Office Manager/Clerk – Aqua One Pool and Spa, Cedar Point NC

Responsible for daily business operations, such as, providing customer service, ordering, scheduling, payroll, bookkeeping, banking, opening and closing the store. Oversaw maintenance of all office equipment and computers.

Interacted with vendors regarding inventory and store supplies.

Prepared professional sales presentations and displays.

In charge of interviewing candidates for recruitment; selection and dismissal of employees.

Aug 2004-June 2010 General Manager – Johnny’s Liquor store, Wallkill NY

Managed all daily store operations and staff.

Responsibilities included: payroll, scheduling, ordering, maintaining inventory, banking, customer service, advertising and opening and closing the store.

Complied with all NY State Tax and Liquor laws.

Worked with distributors and suppliers on a weekly basis regarding price changes and closeout products.

Provided weekly and monthly inventory and tax analysis.

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