Ellen Giermann

***** *********** **** **** *

Westlake, Ohio 44145

440-***-****

acylv1@r.postjobfree.com

SEEKING PART TIME WORK IN THE CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANCE AREAS

PROFESSIONAL SKILLS SUMMARY

Over 15 years experience delivering quality Customer Service and Administrative Assistance in the medical records, publishing and retail industries

PROFESSIONAL EXPERIENCE

Medical Records

Lakeland Eye Care, Cleveland Clinic Hospitals, Avon, OH -

Clerk/Patient Services Representative Assistant

Prepared patient charts, including printing out individual medical lists, proof of insurance printouts, printing labels for files, and preparing appointments paperwork for use during examinations; taking and screening incoming calls; responding to patient requests for directions to various resources within the facility.

PUBLISHING

American Greetings Corporation, Cleveland OH - Secretary/Executive Secretary

Began as Secretary for the Corporation; promoted to Executive Secretary for a subsidiary called “Those Characters From Cleveland," serving not only the Executive Director, but also15 individual artists on staff

Penton/IPC Publishing Company, Cleveland OH - Clerk/Secretary

Began as Clerk in Research Department: promoted to Secretary working on an industrial magazine publication

RETAIL

Bath and Body Works, Cleveland OH - Sales Clerk

Halle Brothers Department Store, Cleveland OH - Sales Clerk - Fine Jewelry and Cosmetics

Responsible for direct customer service and product knowledge to assist customers in purchases; also assisted as Floor Set worker restocking product displays during off hours to assure continuous product access

REFERENCES AVAILABLE UPON REQUEST

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