Six Sigma Supply Chain

Cover Letter and Resume from John McLauchlin

https://www.linkedin.com/in/drlean/

I have a diverse background in Lean, Six Sigma, Engineering and Management. I have been fortunate to work in many industries and lead continuous improvement for many business locations. I started in Industrial Engineering and added more skills as I progressed through my career. I performed Lean/Six Sigma Consulting for six years as my own proprietorship. I have significant experience in Production Operations, Supply Chain Management, Kaizen workshops, IT/Systems Engineering, Logistics, Inventory Management and have led many improvements across multiple Value Streams. I’m a certified ASQ Six Sigma Black Belt and a Certified Lean Master & Master Black Belt (BMGi). Thank you for your consideration,

John McLauchlin

John McLauchlin (************@*****.***), Aurora, CO 317-***-**** (c) Positive change agent looking for a position that matches my passion for making positive improvements within a company and that also benefit Customers.

Strengths

Lean & Six Sigma Master Black Belt (Statistics Expert)

Supply Chain Transformations

Net Promoter Score Improvements

Supplier Development (DfM, FAIRs, RCCA)

Project/Program Management

Operations/IT / Transactional Lean / Systems Design

Trained more than 3,000 employees on Lean/Six Sigma

Value Stream Mapping Expert in both door to door and Macro

NPI and APQP Launches

TPS - Toyota Production Expert

Kaizen Certified Trainer and Expert (Led 90+ Kaizens)

Diverse Engineering Experience (Design, Quality, Process, Industrial, Mfg.)

IT Process Simplification

Call Center Analysis and Improvements

Process Design/Re-design/ Warranty Improvements

Cloud Deployments

Experience

Microsoft Corporation, Redmond, WA Mar. 2012 – Feb. 2016 (took a year off to raise new 2nd son) Sr. Program Manager, End to End PM for MCIO (Microsoft Cloud Infrastructure and Operations (FTE Position)

Program Manage Lease and Build sites from Site Section to hand-off for Microsoft Azure/O365. Complete Construction and Supply Chain responsibility from Cradle to Grave.

Manage change process and streamline schedules for scope changes throughout End to End processes for assigned programs. Deploy and improve Microsoft Project Portfolio Management for Risks, Schedules and all Procesess.

Charter new Capacity as needed in APAC region to support business requirements and build End to End Process for delivery with 50+ employees

Sr. Consultant for Microsoft Partner Network (Lean Ovation llc)

Management support for Worldwide Partner Network

Six Sigma Analysis for the Worldwide Call Centers, Pareto of Top issues and provide Six Sigma and Lean opportunities to drive improvements towards reduction of calls, emails and chats that contribute to incurred costs

Implemented a reporting method to measure Customer satisfaction index (CPE) and performance against agreed SLA’s (% attained or Yield)

Call volume was over 1,000,000 in 12 months and goal was to reduce calls to more online support at a Lower cost without sacrificing Service Level

Lean/Six Sigma Program Manager, MSIT (V dash) (Lean Ovation llc)

Mapped IT and Operations Processes to look at reducing and elimination wastes in Architecture and processes

Documented the Current State end-to-end processes for MSIT/Operations “Manual Process Optimization” Program

Supported MSIT and Operations to utilize Value Stream Mapping and other Six Sigma Tools to “See the Whole” process, identify manual versus automation and value-added vs. non-value added activities

Analyzed 63 Critical Microsoft Operational Processes, ranking them for MSIT & Operations Leadership to plan work for the next 12 months

Rolls-Royce/North America Aerospace Supply Chain & Operations, Indianapolis, IN 2011– 2012 Program Manager, Cost Reduction & Lean Value Streams (Lean Ovation llc)

Engineering Contract position performing Program Management for manufacturing cost reduction, delivery improvements and special projects in support of new programs launch and resourcing new suppliers for existing products

Cummins Crosspoint Distributor, LLC, Indianapolis, IN (Joint venture with Cummins Inc.) 2007-2011 Continuous Improvement for 15 locations and 5 states Six Sigma Black Belt & Continuous Improvement Leader (Director Level)

Led company-wide Continuous Improvement Program with an emphasis on Lean and Six Sigma methods. Worked with Global Lean COS (Cummins Operating System) team to standardize Lean modules for COS/Six Sigma – 5s, Value Stream Mapping, Standard Work

Increased customer CSE and NPS satisfaction scores through 5S implementation and CSE (Customer Service Excellence) activities

Led, implemented and/or mentored more than 50 value-added Lean/Six Sigma projects utilizing Blitz Kaizen, Kaizen and Six Sigma DMAIC methods

Led Value Stream Mapping for Global Cummins entities including HHP Rebuild Centers in Denver Co./Dubai/Australia/Canada, Warranty Improvements through VSM and Standard work for all of Distribution/Cummins Inc. and Cummins Emissions Solutions/South Africa Lean Ovation, LLC, Fishers, IN (Sole Proprietorship) 2005–2007 President of Lean/Six Sigma and Management Consulting

Performed Lean and Six Sigma consulting for Boeing, Raytheon and other tier one suppliers. Supplier improvements, internal VSM projects and cost reduction work. Tier 2 Supply chain projects centered on reducing order entry, processing time and finished Stores improvements to Service Customers. Representative projects included:

Lean Ovation - Liberty Mutual Insurance Company, Lean Consultant (Consultant)

Implemented Lean processes at Indianapolis, IN and Boston, MA

Reduced lead-time to issue new rates to states via VSM approach, allowing for Liberty to make more than one rate change in any calendar year and in any applicable state

Reduced downtime of available IT service from network of IT systems (focused on the Constraint servers/systems in pipeline at Liberty based on O.E.E. method)

Lean Ovation - Kaiser Permanente Corp. (Hospitals and Medical Offices) (Consultant)

Performed Lean IT project at Kaiser Permanente Corp. in Oakland, CA – 7 months for streamlining Project Management for building Hospitals and Medical buildings. Project Management for new ERP software vendor for Leaner Project Management Process

Interviewed all process stakeholders for Construction Project Management and mapped out completed “Current State” Project Management process and came up with “Future State” (reduced non-value added steps) Honeywell Aerospace – Engines, Systems & Services, Carmel, IN 2004–2005 Field Quality Engineer & Black Belt Leader (Supply Chain Management)

Supported Aerospace tier one suppliers in Indiana with improvements in quality, delivery and cost for Honeywell Engine Systems out of Phoenix Arizona. Performed FAI and approval for assigned Supply Chain.

Six Sigma Green and Black Belt mentoring for all 55 FQE’s in North America

Mentored Green Belts for Honeywell certification and through improvement projects within supply chain Rolls-Royce Aerospace, Supply Chain & Operations, Indianapolis, IN 2000–2004 Produced Gas Turbine Engines for Regional Jets

Supplier Quality and Development Engineer, Supply Chain Management for Fuel Systems and Controls, including (FADEC), Turbine Section, Compressors, Blades and Vanes and other critical Gas Turbine Components Lean Manufacturing Specialist, Value Improvement

Performed Quality via SABRe and RRMS, Delivery, Cost and Lead-Time Reduction projects for 40+ tier one Aerospace companies, for Rolls-Royce Supply Chain for Electronics Supply Chain and other Critical Gas Turbine Components. Program Managed the 40 day Engine Lead-time program for top Critical Suppliers.

Program-managed Class “C” Physical Implementation to turn around late Project. Implemented Kanban bins/racks at 72 locations in a 2.3 million square foot facility and realized a one-time inventory savings of $12M and year-over-year savings of $1.5M

Fixed complex issues with Quality and/or Delivery at Suppliers or introduced New Part Introductions for complex Aerospace products. Performed FAIR delegations on behalf of Supplier Quality and Supplier.

Attended two week Rolls-Royce Manager course in the U.K.; received company’s highest award for improvement project, Chief Executive Quality Award. Supervised 15 Engineers, while direct Manager was on vacation or on business trips

Dana Corporation (Automotive), Indiana 1992–1999

Products Include; Complete Transmission Axle Assembly, Transmission Friction Plates and Off-Highway Brake Applications, Fuel Injectors, Power Steering Lines / Machined Components and Fuel Rails / Fuel Senders Held various shop floor Engineering positions. My titles and promotions were Industrial, Manufacturing, Process Engineering and Continuous Improvement/Leadership roles with an emphasis towards Kaizen implementations, New Part Introductions

(APQP) and for improving Quality, reducing costs, improving delivery and/or improving customer satisfaction Four Dana Corporation Plant over seven year;

Senior Process Engineer – Owned the Engineering and Continuous Improvement processes for Transmission Friction Plates. Supervised Production lines on weekends for overtime consideration and managed Preventative Maintenance Continuous Improvement Leader – Led the Kaizen Workshops for entire plant for Fuel Rails and Senders Kaizen Leader / Mfg./ Industrial Engineer – Led the Kaizen Workshops for entire plant and Engineering responsibility Management and Engineering Rotational Program at Largest Dana Corp. Plant - Managed up to 250 employees across Axle assembly production lines, while maintaining Process uptime, Quality standards and Mfg. Engineering responsibility Industrial Engineer – First position with Dana Corporation before promoted to Management/Engineering Rotational Program Education

Massachusetts Institute of Technology (M.I.T.), Aerospace Supply Chain Network, Lean Advancement Initiative, working Member representing Rolls-Royce North America and Honeywell International - 2001- 2005 Ball State University, Bachelor of Science, Manufacturing Engineering – July,1992 Ball State University, Associate of Science, Industrial Management – June,1992 Professional Training & Skills

Cummins Certified Six Sigma Green Belt, Black Belt and Sponsor - 2008 BMGi Lean Master and Six Sigma Master Black Belt - 2005 Honeywell Certified Black Belt – 2004

ASQ Certified Six Sigma Black Belt - 2001

Toyota Production System Expert – 1997 - Present

Value Analysis/Value Engineering, DFSS Trainer - 1996 Kaizen Institute of America Certified Trainer – Starting in1995 ISO 9001, AS 9100 and QS 9000 consultant and implementation APQP Program Manager, PPAP and NPI Expert

DFMEA and PFMEA Expert

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