Customer Service Medical

JANE GAGNON

**** ********* ****, **********, ** *3031 C: 314-***-**** *************@*****.***

SUMMARY

-Exemplary customer service experience and enjoy working with the public

-Strong ability to multi-task and well-organized

-Extremely hard-working and dedicated team player

-Accustomed to being entrusted with confidential information

-Skilled in many aspects of office procedures

-Extremely dependable

-Utilized Office MS

HIGHLIGHTS

Medical terminology Time management

Meticulous attention to detail Resourceful

Professional and mature Insurance eligibility verifications Results-oriented Patient charting

Self-directed

AREAS OF EXPERTISE

Enjoy working with the public. Care and compassion is essential working in the 02/2002 to 05/2016 medical field,

Coastal Health Care - Freeport, ME

Managed the front desk with the check in process in a busy family practice office. Responsible for entering demographics and insurance information. Answer the telephone always in a friendly and polite manner. Schedule appointments and return phone calls to patients relaying medical instruction. Entering daily charges, collection of co-pays and ICD-10 coding. Prior authorizations for medication and pre-certification for MRI and CT scans. Chart documentation and chart prep. Phoning in prescriptions and electronic prescriptions utilizing the RxNT program. Specialist referral appointments. Faxing 05/2000 to 10/2001 and Medical filing. Receptionist Optometric Associates - Lewiston, ME

Duties included greeting patients, update demographic information and check in process ensuring accuracy for billing. Supported optical department informing them of appointments for retrieval of eyewear purchase, questions regarding new product purchases and adjustments for eyewear. Chart 09/1992 to 03/2000 preparation, Medical Secretary filing of charts and filing for optical department. Pierre M. Lachance MD - Lewiston, ME

Responsible for front desk duties. Answer the telephone for incoming calls within three rings in a busy dermatology practice. Scheduling appointments and relay patient instruction. Entering daily charges and office deposits. Phoning in prescriptions. Chart preparation and filing. Maintained waiting 06/1992 to 09/1992 room Data Processor for neat and orderly appearance. Per-Se Technologies - Lewiston, ME

Processing of medical claims for radiology and pathology. EDUCATION

Medical Assistant

Mid-State College - Auburn, ME

Medical Secretary

Mid-State Business School - Auburn, ME

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