Manager Technical Support

Name : Shiva Panuganti

Ph. No. : 703-***-****

Email : *********@*****.***

Professional SUMMARY:

11+ years of IT experience which includes Administration in Solaris, HP-Unix, Linux, Vblock, VMware & EMC DMX, VMAX, VNX, Clarion, XtremeIO storage and NETAPP(7-mode & cDOT), Dell Compellent storage, Dell Equilogic SAN HQ administration, HDS storage and proven history in managing complex issues on applications running on Unix. Worked with Top IT companies like Ericsson, TCS and Patni Computers (i-gate Global Solutions) which includes work Experience in Ireland at client place (Ericson), New York (Moodys) and California(GAP Inc.).

Expertise in HP-Unix, HP Clusters, LVM Concepts, Sun Solaris, VERITAS Volume Manager and Veritas Clusters.

Storage Management (HP storages, XP 24K, 12k, 1024, EVA.) (EMC DMX, VMAX, Clarion and VNX 5300, 5500, 5700, 7500) (IBM DS8100, DS8300, DS8700), NETAPP FAS Filers(7-mode & cDOT).

Working knowledge on WFA (Work Flow Automation) tool designed by NetApp for provisioning file systems.

Worked on Change Management and Disaster Recovery management

Configuring Zoning on switches Brocade B4100, A300 & A200

Configuration and administration of Business Copy and Continuous Access.

LVM administration & Management.

Administration of M/C Service guard cluster & packages.

Data backup and restore administration using Data Protector HP tool & IBM TSM.

Backup monitoring and reviewing backup policies through Data Protector S/W.

Expertise in Implementing, Troubleshooting and Administering NFS, NIS based network.

User administration.

Working on Cloud environment to manage Virtual Machines, vApps.

Worked on Vblock environment to manage Cisco UCS and its components.

Providing support for OSS on CLOUD environment.

Installation of 2 Node cluster (Veritas Cluster) on X86 blades for OSS.

Hardening UNIX servers.

Experience in installing and applying patches to UNIX servers.

As a storage professional, I have proactively identified and resolved critical issues. Defined best practices.

ITIL process implementation such as Incident management, Change management.

24*7 working environment experience, with solid International exposure. Managing/Handling high pressure & Critical situations at client places.

Has strong Technical and Managerial Experience.

TECHNICAL SKILLS:

Database : MySQL, Oracle9i, 10g

Operating System : Linux, Sun Solaris, HP-UX, ONTAP, Windows NT

Utilities : Veritas Volume Manager 3.2.

Backup tools : Netbackup, EMC Avamar Backups, Commvault, HP Dataprotector tool.

Hardware : Sun - V240, 245, 440, 445, M3000, Sun Fire 97/2000.

: HP - HP Superdomes, rp7410, rp7420, rp3440, Itanium servers.

Storage : XP-24K, 12k, 1024, EVA, HP MSL Storage, EMC Clarion CX300 and

VNX 5300, 5500 & 5700, VMAX, DMX, IBM DS8100, DS8300, DS8700,

NETAPP filers(7-mode & cDOT), Dell Compellent storage, Dell Equilogic

SAN HQ.

VMware : VMware vSphere [V5.0], Vblock, Cisco UCS.

Switches : Cisco & Brocade B4100/4900/5100/5300 A300, A200

PROFESSIONAL CERTIFICATIONS:

Sun Certified Solaris Administration (SCSA) (1).

HP Certified System Administrator (CSA), HP-UX 11i V3.

IBM System Storage DS8000 Technical Solutions V3 Certification.

IBM Cloud Computing Infrastructure Architect V1 Certification.

ITIL (Information Technology Infrastructure Library) foundation certification.

PROFESSIONAL TRAINING ON NAS & VMware:

Installation and maintenance of NAS by EMC

NAS operations by EMC

Install, Configure & Manage of VMware vSphere[V5.0] by EMC

ITIL (Information Technology Infrastructure Library)

EDUCATION:

Master of Computer Applications (MCA), from AURORA PG COLLEGE, Indira Gandhi National Open University, Delhi, India.

Bachelor of Computer Applications (BCA), from A.V. COLLEGE, Osmania University, Hyderabad, India.

PROFESSIONAL EXPERIENCE:

Client : GAP Inc, Pleasanton.

Title : IT-Consultant - Storage Administrator

Type : Maintenance & Administration for Storage & Backup Infrastructure

Platform : EMC OE for Block & File, ONTAP.

Duration : Oct, 2016 to till date.

The hardware includes EMC VNX 5300, 5700, 7500, Clarion CX4-480, CX4-240 Storage, VMAX 20K, 40K, Pure storage FA405, FA420, FAm50, NetApp filers both 7-mode & cDOT, IBM DS8K, v7000, SVC, Brocade & Cisco switches and TSM backup, DD890.

Responsibilities:

SAN management using EMC Unisphere for EMC arrays(VMAX, DMX, VNX and Clarion).

Storage allocations & de-allocations i.e., create & manage LUN's, Aggregate, volumes and Qtrees.

Managing Snapshots, Snap vault and data recovery using Snap restore.

Configuring replications of volumes, qtree and Vfiler using Snap mirror.

Performing volcopy, ndmpcopy and aggrcopy on FAS filers.

Managing and troubleshooting SAN performance, Configure, administers, and troubleshoots CIFS & NFS shares.

Performing Ontap upgrades on Netapp filers, Code upgrades on EMC arrays.

Vendor management for Netapp, EMC & IBM.

Managing ONTAP command 8.0 cluster mode filers.

Configuring & troubleshooting FC zoning on Brocade & Cisco switches using both CLI & DCNM.

Configuring FC & iSCSI Luns on EMC & Netapp arrays.

Monitoring NetApp storage environment using DFM & System manager. Also provisioning storage, providing access, reporting on space utilization.

I am responsible for planning, implementing vfilers and migrating the volumes in case of aggregate space issues.

Performing Data migrations as a part of technology refresh activities using snapmirror & 7 Mode transition tool (7MTT).

Installing & configuring host as a TSM backup client in TSM environment.

Troubleshooting performance issues by working with NetApp, EMC & IBM Technical Support.

Carry out Helpdesk calls logged in SERVICE NOW ticket management system. Maintain minimum downtime and resolve calls within SLA.

Client : SAP, Herndon.

Title : Storage Professional 2

Type : Maintenance & Administration for Storage Infrastructure

Platform : EMC OE for Block & File, ONTAP.

Duration : Dec 23, 2015 to Sep 15, 2016.

The hardware includes EMC VNX 5300, 5700, 7500, Clarion CX4-480, CX4-240 Storage, NetApp filers both 7-mode & cDOT and Brocade & Cisco switches.

Responsibilities:

Storage administration – Creating Luns, Expanding Luns (Metaluns), Lunmasking.

Storage Migration from Clarion to VNX using SAN-COPY.

Configuring Pools- Thick and Thin Luns, RAID Groups- Traditional Luns.

Implementing Tree quotas, User & group quotas on VNX NAS.

VMAX Storage administration – creating storage groups, port groups & initiator groups and masking views.

SAN management using EMC Unisphere for EMC arrays(VMAX, DMX, VNX and Clarion).

Storage allocations & de-allocations i.e., create & manage LUN's, Aggregate, volumes and Qtrees on Netapp filers.

Managing Snapshots, Snap vault and data recovery using Snap restore.

Configuring replications of volumes, qtree and Vfiler using Snap mirror.

Performing volcopy, ndmpcopy and aggrcopy on FAS filers.

Managing and troubleshooting SAN performance, Configure, administers, and troubleshoots CIFS & NFS shares.

Performing Ontap upgrades on Netapp filers, Code upgrades on EMC arrays.

Vendor management for Netapp, EMC & IBM.

Managing ONTAP 8.0 cluster mode filers.

Configuring & troubleshooting FC zoning on Brocade & Cisco switches using both CLI & DCNM.

Configuring FC & iSCSI Luns on EMC & Netapp arrays.

Monitoring NetApp storage environment using DFM & System manager. Also provisioning storage, providing access, reporting on space utilization.

I was responsible for planning, implementing vfilers and migrating the volumes in case of aggregate space issues.

Performing Data migrations as a part of technology refresh activities using snapmirror & 7 Mode transition tool (7MTT).

Troubleshooting performance issues by working with NetApp, EMC & IBM Technical Support.

Carry out Helpdesk calls logged in BMC Remedy ticket management system. Maintain minimum downtime and resolve calls within SLA.

Troubleshooting performance issues by working with NetApp Technical Support.

Troubleshooting Snapvault backup related issues in Protection Manager.

Client : Moody’s Investor Services (MIS), New York.

Title : Assistant Consultant (AST)

Type : Maintenance & Administration support for Storage Infrastructure

Platform : EMC OE for Block & File, ONTAP.

Duration : July 01 2014 to Dec 2015.

Worked as a Storage Lead for Moody’s IS Project. Work involves managing team of Storage administrators in Moody’s Datacenter. The hardware includes EMC VNX 5300, 5700, 7500, Clarion CX4-480, CX4-240 Storage, Brocade switches.

Responsibilities:

Storage administration – Creating Luns, Expanding Luns (Metaluns), Lunmasking.

Storage Migration from Clarion to VNX using SAN-COPY.

Configuring Pools- Thick and Thin Luns, RAID Groups- Traditional Luns.

Implementing Tree quotas, User & group quotas on VNX NAS.

VMAX Storage administration – creating storage groups, port groups & initiator groups and masking views.

SAN management using EMC Unisphere for EMC arrays(VMAX, DMX, VNX and Clarion).

Storage allocations & de-allocations i.e., create & manage LUN's, Aggregate, volumes and Qtrees on Netapp filers.

Managing Snapshots, Snap vault and data recovery using Snap restore.

Configuring replications of volumes, qtree and Vfiler using Snap mirror.

Performed volcopy, ndmpcopy and aggrcopy FAS filers.

Managing and troubleshooting SAN performance, Configure, administers, and troubleshoots CIFS & NFS shares.

Performing Ontap upgrades on Netapp filers, Code upgrades on EMC arrays.

Vendor management for Netapp, EMC & IBM.

Managing ONTAP 8.0 cluster mode filers.

Configuring & troubleshooting FC zoning on Brocade & Cisco switches using both CLI & DCNM.

Configuring FC & iSCSI Luns on EMC & Netapp arrays.

Monitoring NetApp storage environment using DFM & System manager. Also provisioning storage, providing access, reporting on space utilization.

I was responsible for planning, implementing vfilers and migrating the volumes in case of aggregate space issues.

Performing Data migrations as a part of technology refresh activities using snapmirror & 7 Mode transition tool (7MTT).

Creating FC LUNS for various servers (HP-UX, Solaris, Linux, VMware)

Maintaining the growth of volumes and qtrees on daily basis and working with aggregates.

Configuring alias, zones using Brocade CLI and Data Center Fabric manager (DCFM).

Performing day to day administration like Snapviews, snapshot maintenance, qtree creation, snap drive, de-duplication.

Worked using Distributed File Manager (DFM) to monitor & report on volume and qtree capacity trending.

Configure backups & restore in Avamar backups.

Carry out Helpdesk calls logged in BMC Remedy ticket management system. Maintain minimum downtime and resolve calls within SLA.

Provide capacity planning and data growth management reports to client.

Client : Ericsson, Athlone, Ireland

Title : IT - Analyst

Type : Maintenance & Administration support for UNIX & Storage.

Platform : Sun Solaris on Spark & X86(HP-blades), EMC OE for Block &

File, ONTAP, Sybase.

Duration : Nov 15, 2010 to Jun 31, 2014.

Responsibilities:

Configure servers with Sun Solaris, OSSRC & User Application Server for Test Engineers.

Install/Upgrade Netsim servers to latest Ericsson OSS packages to support Radio core connectivity.

Install and Configure Virtual Machines and VApp's.

Build Virtual Machines using Clone & Templates.

Modify, Migrate & Manage Virtual Machines.

Monitor the performance of VM’s & ESX Host (CPU, RAM and HDD Utilization).

Manage Vcenter server & VCD (Virtual Cloud Director)..

Troubleshoot Virtual Machine Startup issues, adding new resources to VM's.

Storage administration – Creating Luns, Expanding Luns (Metaluns), Lunmasking.

Storage Migration from Clarion to VNX using SAN-COPY.

Configure Pools- Thick and Thin Luns, RAID Groups- Traditional Luns.

Configure Tree quotas, User & group quotas on VNX NAS.

SAN management using EMC Unisphere for EMC arrays(VNX and Clarion).

Storage allocations & de-allocations i.e., create & manage LUN's, Aggregate, volumes and Qtrees on Netapp filers.

Manage Snapshots, Snap vault and data recovery using Snap restore.

Configure replications of volumes, qtree and Vfiler using Snap mirror.

Manage and troubleshoot CIFS & NFS shares and SAN performance.

Performing Ontap upgrades on Netapp filers, Code upgrades on EMC arrays.

Vendor management for Netapp & EMC.

Managing ONTAP 8.0 cluster mode filers.

Configuring & troubleshooting FC zoning on Brocade & Cisco switches using both CLI & DCNM.

Configuring FC & iSCSI Luns on EMC & Netapp arrays.

Monitoring NetApp storage environment using DFM & System manager. Also provisioning storage, providing access, reporting on space utilization.

Creating FC LUNS for various servers (HP-UX, Solaris, Linux, VMware)

Maintaining the growth of volumes and qtrees on daily basis and working with aggregates.

Carry out Helpdesk calls logged in RTT ticket management system. Maintain minimum downtime and resolve calls within SLA.

Client : SBI – CBS, State Bank of India, Belapur, Navy Mumbai

Title : Assistant System Engineer

Type : Maintenance & Administration support

Platform : HP-UX 11.23, 31 Operating System, Oracle9i, 10g, Data

Protector S/w version 5.5, 6.0, Glance plus.

Duration : Nov 15, 2007 to Nov 10, 2010.

Work involves managing team of UNIX system admin of the production infrastructure in SBI Datacenter.

Responsibilities:

Monitoring Resource Utilization on Production servers using various tools.

Installing HPUX-11x Operating System.

Implement, Troubleshoot and Administer NFS, NIS based network.

User & Network administration

Configure and manage Business Copy and Continuous Access.

Data backup and restore administration

LVM administration & Management

Manage M/C Service guard cluster & packages.

Hardening UNIX servers.

Backup monitor and review backup policies through Data Protector S/W.

Storage Management (HP storages, XP 24K, 12k, 1024 performance storage, EVA.)

Carry out Helpdesk calls logged in CCM call management system. Maintain minimum downtime and resolve calls within SLA.

Client : EMC Corporation, MA, USA

Title : System Engineer

Type : Maintenance & Monitoring support for EMC CELERRA

Platform : UNIX, EMC Remote Administration Proprietary Software

Duration : May 21, 2007 to Nov 02 2007.

We along with TS team manage and maintain their Celerra (NAS) product at the customer’s location.

Responsibilities:

Remotely dial-in into EMC Storage Arrays to resolve issues, maintenance and monitoring

Manage celerra connectivity, configure & monitor via Celera Manager

Troubleshoot storage and network related issues

Collect logs and review them to identify the issues on array

Provide support to onsite EMC Customer Engineers on installation and other maintenance activities.

Perform root cause analysis

Schedule and maintain the batch processes

Client : Miracle Media Technologies Pvt. Ltd., India.

Title : Junior System Administrator

Type : Web server & mail server support

Platform : LINUX & Solaris, Plesk System Administration Software

Duration : Sep 8, 2005 to May 15, 2007.

Responsibilities:

Administer account Management.

Manage FTP users

Manage file system and devices.

Backup Management.

Install Solaris Operating Systems,

Schedule of automatic and repetitive jobs using commands with crontab.

Install applications at domain level viz., Joomla CMS, Mambo etc.,

Technical support for clients.

Install applicable patches and third party software on sun server.

Implement raid levels (RAID 0, 0+1, 5).

Examine system log files of all system events.

Manage NIS master, slaves and clients. NFS server with auto mounts.

Client : NKG Info Services Pvt. Ltd., India.

Title : Junior System Administrator

Type : Web server & mail server support

Platform : LINUX & SOLARIS, Plesk System Administration Software

Duration : Sep 10, 2004 to Sep 2, 2005.

Responsibilities:

Administer account Management.

Manage FTP users

Manage file system and devices.

Backup Management.

Install Solaris Operating Systems,

Schedule of automatic and repetitive jobs using commands with crontab.

Install applications at domain level viz., Joomla CMS, Mambo etc.,

Technical support for clients.

Install applicable patches and third party software on sun server.

Implement raid levels (RAID 0, 0+1, 5).

Examine system log files of all system events.

Manage NIS master, slaves and clients. NFS server with auto mounts.

Veritas Volume Manager:

Administration and configuration of Veritas Volume Manager (VxVM).

Managing of RAID levels like 0, 1, 0+1, 5 using Veritas Volume Manager.

Creating, Resizing, Restarting, Recovering and removing the volumes.

Creating, mounting and maintenance of Veritas File Systems (VxFS) on all layout methods.

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