Reception

Olivia Demko

**** ***** ** ********* **, *****

*****.******.**@*****.***

Ph: 440-***-****

Professional Summary

Enthusiastic, well-organized individual with extensive hands-on experience in providing front desk service. Demonstrated ability to answer multiple calls and guide visitors effectively. Well-versed in maintaining office security by following procedures and monitoring logbooks.

Skills

Customer Service Social perceptiveness

Time management Critical Thinking

Organization Trustworthy

Positivity Self-Motivated

Experience

McManus, Dosen Co. Middleburg Heights, OH

Reception / Assistant January 2017 - Present

Answer and forward incoming calls

Scan and electronically file documents

Receive and sort daily mail/deliveries/couriers

Basic knowledge of tax process

Write and distribute email, correspondence memos, letters, faxes and forms

Emerald Animal Hospital Cleveland, OH

Reception / Assistant February 2016-November 2016

Answer incoming calls and handling inquiries

Confirm appointments and follow up with sick patients

Proven record of answering/forwarding calls and taking messages

Clean and organize exam / surgery room

Drawing vaccines

Hold / restrain patients

Take and process radiographs

Fill medications

Knowledge of vaccines and flea / heartworm prevention

Pet Supplies Plus Middleburg Heights, OH

Cashier June 2015-September 2016

Greeting Neighbors to the store

Receive payment and issue receipts as well as refunds

Assist neighbors with information on products

Maintain a clean work environment by completing daily work duties

Present items to donate for local shelters

Knowledgeable with foods mainly cats and dogs

Encourage neighbors to do surveys and rate customer satisfaction

Approach dogs and other animals with caution and ease for passing out treats and handling

Dental Works Middleburg heights, OH

Patient Relations Coordinator Feb 2014- May 2015

Coordinate communication between patients, family members, medical staff or regulatory agencies.

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Explain policies, procedures, or services to patients using medical or administrative knowledge.

Collect and report data on topics such as patient encounters and inter- institutional problems, making recommendations for change when appropriate.

Provide consultation or training to volunteers or staff on topics such as guest relations, patient rights and medical issues.

Party City Middleburg Heights, OH

Cashier Sep 2013- Feb 2014

Receive payment by cash, check, credit cards, vouchers or automatic debits.

Issue receipts, refunds, credits or change due to customer.

Assist customers by providing information and resolving their complaints.

Maintain clean and orderly check out areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Supervise others and provide on-the- job training.

Stock shelves and mark prices on shelves and items.

Offer customers carry-out service at the completion of transactions.

Education

Berea- Midpark High School Berea, OH

High School diploma: General studies June 2014

Polaris Career Center Berea, OH

Automotive Technology: Student certified in Engine performance June 2014

Cuyahoga Community College Parma, OH

Veterinary Technology Present

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