Data Entry Assistant
Resume:
JASSI SINGH
Brampton, Ontario, L6P 1M2
*.*****@****.**
HIGHLIGHTS OF QUALIFICATIONS
Core competencies in areas of mental health, ability to use classification and diagnostic systems, ABA and IBI and training, gained through academic and work experiences
Introductory understanding of DSM and Educational Psychology
Strong proficiency with the complete MS Office Suite (Word, Excel & PowerPoint), Prezi and social media (ie. Facebook, Twitter, LinkedIn)
Fluent in English, Punjabi and Hindi
Certified Educator Level 2
PROFESSIONAL EXPERIENCE
Bond Brand Loyalty September 2014 – November 2016
Program Coordinator
Manage all inquiries, aligned with loyalty programs such as Scotiabank Rewards, HSBC Rewards, CIBC Rewards and Scotiabank SCENE
Work to simultaneously update various databases such as SYNAPZE, Vault and Oracle while processing client orders and requests
Represent company at various social and volunteering events (i.e. WE Day, Green initiatives, Habitat for Humanity)
Ensure timely escalation of issue to enhance resolution speed and overall experience
Manage all interactions and activities in accordance with Quality Management System (QMS) and PIPEDA
Preparing account service-related documents such as meeting agendas, meeting reports, proposals and other client communications and correspondence
Working closely with internal and external teams to ensure escalations are handled appropriately
Managing end-to-end loyalty marketing programs including acquisition, engagement, promotions and ongoing retention. Grow and enhance marketing communications programs providing robust results, while delighting end customers
Just Grades November 2012 –December 2014
Instructor
Helping children excel in their abilities to understand and apply themselves to their academic work as well as their personal lives
Meeting with parents to discuss the progress of their children
Attending to students with various learning disabilities, mental disabilities, SES backgrounds as well as children from various ethnic backgrounds
Learning Genius Academy June 2011 – October 2012
Assistant Teacher
Teaching students the curriculum of the institution as well as complying with the Ontario Secondary School curriculum
Meeting with parents to discuss the progress of their children
Training completed to become Certified Educator Level 2
Familiar with systems such as Orbund used to emit student report cards and generate them into transcripts
VOLUNTEER ACTIVITIES
Heart and Stroke Foundation February 2009 – 2014
Reception & Assistant Child and Youth Coordinator
Co-planned the event for the million dollar winner of the Heart and Stroke Foundation lottery
Writing monthly articles for the Heart and Stroke website to bring awareness to health concerns and healthy eating
Data entry
Responsible for depositing large sums of money at the end of each work week
Training volunteers
Promoting Jump Rope for Heart program during Elementary School Kick-off assemblies
Writing receipts for donations
Spreading some joy
Creator
• Created and directed this project for a homeless charity run in Toronto since 2013
• Personally delivering food and warmth packages to people in a respectful manner
• Coordinated 24 volunteers to cover several pockets of the City in order to connect with as many people as possible
• Promoted the event via social media outlets
• Intended and delivered on making annual contributions to homeless and youth communities across Toronto
EDUCATION
Bachelor of Arts January 2011-2014 Psychology
York University
Undergraduate Psychology Student Association
Worked with a team of 6 to conceptualize and develop a training program as well as recruiting Psychology majors to complete and partake in studies in order to earn extra credits
PERSONAL INERESTS
Reading
Writing
Being creative
Volunteering
Finding ways to promote self-growth
Helping others
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