JASSI SINGH

** ********** ********

Brampton, Ontario, L6P 1M2

647-***-****

acylu3@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Core competencies in areas of mental health, ability to use classification and diagnostic systems, ABA and IBI and training, gained through academic and work experiences

Introductory understanding of DSM and Educational Psychology

Strong proficiency with the complete MS Office Suite (Word, Excel & PowerPoint), Prezi and social media (ie. Facebook, Twitter, LinkedIn)

Fluent in English, Punjabi and Hindi

Certified Educator Level 2

PROFESSIONAL EXPERIENCE

Bond Brand Loyalty September 2014 – November 2016

Program Coordinator

Manage all inquiries, aligned with loyalty programs such as Scotiabank Rewards, HSBC Rewards, CIBC Rewards and Scotiabank SCENE

Work to simultaneously update various databases such as SYNAPZE, Vault and Oracle while processing client orders and requests

Represent company at various social and volunteering events (i.e. WE Day, Green initiatives, Habitat for Humanity)

Ensure timely escalation of issue to enhance resolution speed and overall experience

Manage all interactions and activities in accordance with Quality Management System (QMS) and PIPEDA

Preparing account service-related documents such as meeting agendas, meeting reports, proposals and other client communications and correspondence

Working closely with internal and external teams to ensure escalations are handled appropriately

Managing end-to-end loyalty marketing programs including acquisition, engagement, promotions and ongoing retention. Grow and enhance marketing communications programs providing robust results, while delighting end customers

Just Grades November 2012 –December 2014

Instructor

Helping children excel in their abilities to understand and apply themselves to their academic work as well as their personal lives

Meeting with parents to discuss the progress of their children

Attending to students with various learning disabilities, mental disabilities, SES backgrounds as well as children from various ethnic backgrounds

Learning Genius Academy June 2011 – October 2012

Assistant Teacher

Teaching students the curriculum of the institution as well as complying with the Ontario Secondary School curriculum

Meeting with parents to discuss the progress of their children

Training completed to become Certified Educator Level 2

Familiar with systems such as Orbund used to emit student report cards and generate them into transcripts

VOLUNTEER ACTIVITIES

Heart and Stroke Foundation February 2009 – 2014

Reception & Assistant Child and Youth Coordinator

Co-planned the event for the million dollar winner of the Heart and Stroke Foundation lottery

Writing monthly articles for the Heart and Stroke website to bring awareness to health concerns and healthy eating

Data entry

Responsible for depositing large sums of money at the end of each work week

Training volunteers

Promoting Jump Rope for Heart program during Elementary School Kick-off assemblies

Writing receipts for donations

Spreading some joy

Creator

• Created and directed this project for a homeless charity run in Toronto since 2013

• Personally delivering food and warmth packages to people in a respectful manner

• Coordinated 24 volunteers to cover several pockets of the City in order to connect with as many people as possible

• Promoted the event via social media outlets

• Intended and delivered on making annual contributions to homeless and youth communities across Toronto

EDUCATION

Bachelor of Arts January 2011-2014 Psychology

York University

Undergraduate Psychology Student Association

Worked with a team of 6 to conceptualize and develop a training program as well as recruiting Psychology majors to complete and partake in studies in order to earn extra credits

PERSONAL INERESTS

Reading

Writing

Being creative

Volunteering

Finding ways to promote self-growth

Helping others

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