Casonya Hunter

***** ****** *****, #**, ************, FL 32218 Cell: 904-***-****, 904-***-**** acylt6@r.postjobfree.com

OBJECTIVE

To obtain a position in Information Security/Cyber security.

PROFILE

Dedicated, skilled Information Management graduate with over 15 years of hands-on technical experience in training, testing and professional environments. Strengths in Windows, mainframe, and mid-sized computer environments… Self-directed, adaptable, and ability to learn new technologies quickly and thoroughly… Excellent communication, customer service, and troubleshooting skills … Driven to meet deadlines with a team-play attitude

TECHNICAL SKILLS

Citrix Server, Oracle, Apollo

Windows XP/Vista/7/NT

TCP/IP, DNS, WINS, DHCP

Networking, Technical Support

Windows Server 2003, 2008

LAN/WAN/Star/Ring

Network Administration

Microsoft Office Suite, MS Outlook

Active Directory

Website Design, Data Capture

Filenet P8, Visual Basic, Adobe Acrobat, Websphere, Cloud Computing

Hubs/Switches/Routers

Data Entry, 10 Key, Imaging

IBM, Macintosh Apple Computer

Basic Computer Hardware

Louts Notes, Domino Admin

CRT, CICS Systems, Novell IDM, Novell, AS/400

Infinium system, Siebel

Norton/Symantec Ghost

HP SAN, NAS, IBM Tivoli

Cognos, Teradata, Mainframe

MS DOS, Unix, Linux

Cosima, Remedy

Cisco, IBM I-Series, DB2, Data Studio

Identity Access Management, CyberArk

NetCool, Cacti

Firewalls, Juniper

Sharepoint, Peoplesoft, Deltek

Hummingbird/Data Warehouse

EDUCATION

Webster University (2012), Jacksonville, FL Master of Arts Information Technology Management

Jacksonville University (2005), Jacksonville, FL Bachelor of Science Degree in Computer Information Management

Florida Community College, Jacksonville, FL Successfully completed Computer Information Courses

PROFESSIONAL HISTORY

Bank of America, Jacksonville, FL 2015 IT Security Specialist

Protects system by defining access privileges, control structures, and resources.

Recognizes problems by identifying abnormalities; reporting violations.

Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

Determines security violations and inefficiencies by conducting periodic audits.

Upgrades system by implementing and maintaining security controls.

Keeps users informed by preparing performance reports; communicating system status.

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops; reviewing publications.

Contributes to team effort by accomplishing related results as needed.

Monitor IAM systems (CyberArk) to identify incidents and risks that may impact performance.

Worked collaboratively with other departments in the design and implementation of audit, risk assessment and regulatory.

Experience administering Windows and Linux Servers

Experience with CyberArk Privileged User Management

Account management on various platforms such a Windows, UNIX, Active Directory, LDAP, network devices, databases and storage systems.

Troubleshoots, access provisioning, deprovisioning errors and process execution failures of CyberArk.

NTT Data Inc, Jacksonville, FL 2014 – 2015 Application Software Development Consultant

Maintenance of multiple applications within various in house testing environments

Installs software remotely for clients sites both in test and live production environments.

Installation of Websphere builds, DB2 database changes, and creation of patches onto Windows, Unix, IBM I-series, AS400, SQL & cloud computing environments

Manage relationships with healthcare & hospital vendors about software system design, software upgrades, revisions and customizations/configurations.

Installation of software upgrades for Optimum product line running under WebSphere

Consult with technical staff to develop specifications and performance requirements and resolve customer problems

Develop ongoing analysis for upgrades and new functionality

Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

Developing scripts for automation of software installation and/or software testing.

Software development and/or testing utilizing relational databases on UNIX / Windows platforms.

WebSphere Application Server installation and support.

Winn-Dixie Corp, Jacksonville, FL 2013 - 2014 IT Technician 2

Operate software delivery system daily to distribute updates to retail systems.

Maintain a high degree of customer service and adhere to all service management principles.

Ensure all updates follow proper testing and piloting procedures.

Monitor network devices, and servers using supplied software tools and defined processes.

Update change/problem management system and perform software installation

Creation, management and deletion of identities in regards to access or entitlements

Customization of POS, Thin-client workstations, mini computer software, Kiosks in advanced troubleshooting in the opening and closing of retail locations.

Provide technical assistance to field support teams during new store installs and customizations

Utilize multiple software ticket tracking systems to track problems

Produce reports on a regular basis to internal users and clients.

Schedule and monitor batch jobs using supplied software products.

Dispatch vendors for required maintenance and ensure timely resolutions are provided.

Maintain relationships with senior business and technical teams.

Bank of America, Jacksonville, FL 2012 - 2013 Senior Engineer/System Analyst

Maintain a high degree of customer service and adhere to all service management principles.

Expertise in providing end to end solutions for all NetApp storage environment including troubleshooting and maintenance.

Move multi protocol SAN switches (FC, iSCSI, FCIP) such as the Cisco 9500 series of directors.

Working on the migration of the SAN from Fiber Channel to iSCSI protocol, which will include the use of Gig Ethernet, TOE, and iSCSI HBAs for host to SAN connectivity.

Latest implementations of products used for the virtualization of the Storage Area Network.

Implemented multiple assignments, installed and configured Data ontap storage, application software, and hardware and administrated of Data OnTap and experienced on VMware and Virtual ontap

Monitor network devices, and servers using supplied software tools and defined processes.

Analyze software generated alerts and emails using knowledge of operating system software, network topology and learned experience.

Competent with Netapp and EMC technology related to Wintel based platforms: Example served as a Team Lead for SAN host migration project, moving from CX Clarion to SAN Fabric array DMX. Tasks, included upgrading the EMC San Stack on all servers migrating from Data Center locations and identifying issues with the hardware and drivers to accommodate the new stack to new Fabric

Produce reports on a regular basis to internal users and clients.

Schedule and monitor batch jobs using supplied software products.

Interpret client job requirements and develop schedules using job and time dependencies.

Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.

Wells Fargo, Jacksonville, FL 2011 – 2012 System t Analyst

To provide 1st touch resolution support clients and customers queries via email.

Maintain a high degree of customer service and adhere to all service management principles.

Monitor network devices, and servers using supplied software tools and defined processes.

Analyze software generated alerts and emails using knowledge of operating system software, network topology and learned experience.

Utilize multiple software ticket tracking systems to track problems

Produce reports on a regular basis to internal users and clients.

Schedule and monitor batch jobs using supplied software products.

Interpret client job requirements and develop schedules using job and time dependencies.

Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.

Escalate to technical specialists and follow-up until the problem is resolved.

Monitor the data center facility and environmental equipment to ensure a 7 / 24 availably of the data center

Develop, create and publish reports for clients and our customers

Maintain relationships with senior business and technical teams.

Savannah River Nuclear Solutions, Aiken, SC 2009 - 2010 Engineer

To provide 1st line technical support; answering support queries via phone, email and fax

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Escalate issues to second level support as required based on defined customer Service Level Agreements

Utilize multiple software ticket tracking systems to track problems

To take ownership of user problems and be proactive when dealing with user issues.

Respond to enquiries from clients and help those resolve and hardware or software problems.

Support users in the use of Computer equipment by providing necessary training and advice.

Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.

To arrange for external technical support where problems cannot be resolved in house.

Desktop operating systems, various software applications and basic hardware for the PC; principles and

theories of network systems and management; Internet technologies and products.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and

Mainframe, UNIX, Linux, oracle, e-mail, Internet, dial-in, vpn, and local-area network access problems.

Implementation and administration of various applications products

Creation, management and deletion of identities in regards to access or entitlements

Conversion & management of NTFS permissions, FAT32 file

NAS migrations, Backup & Recovery

Identity and User access management through Novell IDM, AD accounts

T-Systems, Jacksonville, FL 2009 Data Center Operations Specialist

Monitor network devices, and servers using supplied software tools and defined processes.

Analyze software generated alerts and emails using knowledge of operating system software, network topology and learned experience.

Escalate issues to second level support as required based on defined customer Service Level Agreements

Utilize multiple software ticket tracking systems to track problems

Produce reports on a regular basis to internal users and clients.

Schedule and monitor batch jobs using supplied software products.

Interpret client job requirements and develop schedules using job and time dependencies.

Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.

Escalate to technical specialists and follow-up until the problem is resolved.

Monitor the data center facility and environmental equipment to ensure a 7 / 24 availably of the data center

Develop, create and publish reports for clients and our customers

Maintain relationships with senior business and technical teams.

Citibank, Jacksonville, FL 2007 - 2009 Information Security Analyst

Provisioning and Password Self-Service functions including software access

performs the lead role in training new employees and consultant to others in the security systems

Manages relationships with vendors providing account provisioning functionality

Functions as the technical data security expert for user access within various mainframe & LAN systems, AD accounts

provides a reporting and monitoring function of IS issues independent of the businesses to the boards of directors and fulfills Citigroup’s regulatory and legal reporting requirements

PCI Compliance and group policies implemented

produces the security plan template, risk assessment methodology, corporate policies and standards

produces standard training and awareness courses

Maintaining Accounts - This includes enabling of accounts and disabling of accounts at the manager’s request. When account issues are reported, ISA Mainframe performs trouble-shooting activities to resolve the issue

Data Segmentation, Data Security

Maintain relationships with senior business and technical teams.

Creation, management and deletion of identities in regards to access or entitlements

Creation, management and deletion of local groups in windows Power Shell

Identity and User access management through Novell IDM

Wachovia, Jacksonville, FL 2006 - 2007 Analyst

Answered customer calls related to business process, procedures or product functionality; manually run

test scripts for online applications as it relates to electronic Employee Reimbursements via XMS and

FAEMS systems and Visa Corporate Card questions or problems

PCI Compliance and group policies implemented

Utilized Internet and desktop related tools and software; logged tickets for 50+ internal customers into a

PICCT Production system, escalating system issues to higher technical Tier if necessary; interfaced with

end users to provide online support with expense applications

Manually test scripts in EMS/FAEMS applications through windows Power Shell

Maintain relationships with senior business and technical teams.

The Computer Merchants, Jacksonville, FL 2006 Migration Technician

Configured PC, setup software; built, troubleshoot, repaired, installed, modified desktop/laptop

workstations

Installed Hubs, Switches, and Routers

Responsible for the deployment of new Windows workstations including imaging, data migration, data

segmentation and hard drive erasure; worked with clients to roll out new PC’s and equipment to major

corporate offices

Conversion & management of NTFS permissions, FAT32 file

NAS migrations, Backup & Recovery

Tester for roll out of PC hardware and software applications

Georgia Pacific/Unisource, Jacksonville, FL 2001 - 2006 Computer Imager/Vendor Management Associate

Performed document imaging; backed up System Admin on Filenet and Kofax systems on occasion

Worked closely with vendors to perform set up or change maintenance of vendors, bankruptcy, 1099, and

research using the Infinium system; on occasion backed up Customer Support by logging tickets into PICCT

Tester for Kofax systems applications

Data Segmentation & Data Security of customer information

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