Jitendra Yarlagadda

Mobile : 248-***-****

acylt5@r.postjobfree.com

Sr. Quality Analyst with 10+ Years of experience in Software quality assurance includes Test Plan development, Test Case design & Execution, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix and Status Reporting. Involved in complete Test Life Cycle for Test Strategy, Test Plan, Test Cases Design, Test Execution, Bug/Defect Tracking, Bug/Defect Reporting and Maintained Bug Life Cycle, Web applications. Expertise in co-coordinating with business and IT across all phases of system/software development life cycle. In-depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile. Committed to excellence, extending to relationship building, inspiring team members, and gaining the respect of others. Highly effective at recognizing problem areas and generating solutions.

Professional Summary:

Proficient Sr. Quality Analyst with 10+ years of industry experience in HealthCare, Banking and Telecom industries as Quality Assurance/Testing and Analysis with emphasis on GUI testing, System Testing, Functional Testing, Regression Testing and User Acceptance Testing of Web, Client/Server applications.

Full life cycle experience in testing process (Requirements, Test Plan, Test Design, Test Cases preparation, Test Execution and Test Reports).

Proficient in analyzing the Business Requirements, System Requirement Specifications (SRS), Functional Requirement specification (FRS), Design Documents to formulate Test Plans, Test Strategies and Test Cases.

Extensively involved in Business Functional Testing, Frontend Testing, Backend Testing, System Testing, Cross-Browser Testing and Regression Testing. Experience in testing backend applications by writing SQL and PL/SQL statements.

Experience in working in all phases of project life cycle. Proficient in different SDLC methodologies such as Agile, Waterfall & V.

Proficient in Validating XML with XSD.

Good Knowledge of WSDL, Web services.

Tested SOAP Web Services, providing required input data to request XML, validated response XML and Various Fault Codes.

Highly experienced in Mobile Banking app testing on physical devices such as iPhone, Android, Blackberry, iPad and Kindle fire.

Mobile Testing: Installation, Uninstallation, Network testing, Unmapped, SMS handling, Voice call handling, Application logo, Splash, Low memory, End key, visual feedback, Continual keypad, Exit application, charger effect, low battery, removal of battery, battery consumption, application start/restart, application side effects, External incoming communication –infrared.

Effectively implemented different QA methodologies, strategies and plans in all stages of SDLC such as Requirements, Analysis, Design, Development and Testing.

Good Knowledge about Device Anywhere and Wonder share tool.

Actively participated in business meetings for better understanding of Business requirements.

Demonstrated excellence in creating Test Plans and Test Scope.

Actively participated in various review meetings with the development team.

Performed Functional, Smoke, Sanity, Integration, System, Database, Regression & GUI Testing.

Experience in writing, maintaining and updating Test Documentation in various stages of testing for reference and Auditing purposes.

Highly experienced in Database querying in data manipulation using SQL, PL-SQL.

Extensive experience in Test management tools Quality Center, ALM, Jira & Jama.

Well experienced in using Quality Center for writing test cases, tracking the results, Bug tracking and Defect Reporting.

Experience in planning and resource forecasting based on the project needs.

Coordinating between onshore and offshore teams and communicating to the client.

Experience in preparing a Quality Assessment Report at the end of the release highlighting the vulnerable areas of the product.

Self-starter with good Communication, strong analytical and documentation skills and problem solving techniques.

Skills:

HP QC ALM 11.0

QA Testing/UAT

Quality Center (HP-ALM)

Agile/Waterfall Methodologies

Use Case development

Requirements Management

Scrum

SQL

Toad

Oracle

MS SharePoint

SDLC

MS Visio

WebEx

Office Communicator

MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)

MySQL

Perfecto

EDUCATION:

Bachelor of Engineering, Madurai Kamaraj University, India.

PROFESSIONAL EXPERIENCE:

Blue Cross Blue Shield Of Michigan Apr ’16- Till Date

Detroit, MI

Sr. QA Analyst

Member Portal Mobile Application

Blue Cross Blue Shield operating and offering healthcare coverage in all 50 states, the District of Columbia and Puerto Rico, the 36 Blue Cross and Blue Shield companies cover 107 million members Americans. Nationwide, more than 96% of hospitals and 92% of professional providers contract with Blue Cross and Blue Shield companies more than any other insurer.

Working as Sr. QA Analyst by coordinating with test team, business and clients for testing mobile apps. Testing Member Portal Mobile Application that has various health insurance products for BCBS members like Coverage, claims, benefits, find a doctor etc. Project includes UI and functionality testing for different health products in mobile devices (IOS and Android devices). Device testing is related to the mobile app testing on various types of smart phones with latest OS versions in the market using hand held devices and Perfecto.

Responsibilities:

Performing mobile app testing in smartphones and Tablets – IOS and android

Testing mobile app with different android, IOS smart phones using Perfecto and hand held devices.

Testing usability, functionality for mobile app using perfecto and hand held devices

Attending daily scrum meeting and provide status on testing

Attending sprint demo after sprint completion along with clients and business team.

Attending sprint planning and providing inputs on resource allocation for user stories

Attending sprint retrospection and provide feedback on the completed sprint

Managing requirements, test cases and execution in excel.

Logging defects and tracking using Jira.

Writing Test Cases in and mapping to the requirements.

Preparing Traceability Matrix to map test cases to the requirements.

Uploading test cases in TOPS

Technologies: IOS, Android, Jira, Perfecto, MY SQL, Toad, Microsoft Office, Snagit.

Deloitte,

Harrisburg, PA Jan ’15- Mar ‘16

Sr. QA Analyst

ILIES

The development of an Integrated Eligibility System (IES) helps improve access to programs providing service to economically disadvantaged people by providing a simple, efficient, seamless, and traceable system for people to access and manage their health coverage, insurance, or aid. The system focuses on the medical programs benefiting individuals and households, as well as two key human services programs, SNAP and Cash Programs including TANF CASH and Aid to Aged, Blind and Disabled. In addition to a much needed modernization, the integrated eligibility system is also needed to meet the requirements of the Affordable Care Act (ACA) of 2010 and will rely on guidance from the Centers for Medicare and Medicaid Services (CMS). The worker portal side of this application is where workers process applications, assess eligibility, and certify benefits for applicants. In addition to the typical integrated eligibility system processes listed above, the worker portal also allows for certifying of disaster SNAP benefits, applying for certain social service benefits, and redeterminations of benefits after an initial certification period.

Responsibilities:

Writing Test Cases in Jama and mapping to the requirements.

Preparing Traceability Matrix to map test cases to the requirements.

Performed end-end testing for Document Tracking in IES application.

Performed Database Testing for IES Application.

Logging defects and tracking using Jama and Jira.

Technologies: Jama, Jira, Microsoft Office, DB2, SQL Développer, Java 1.6/7, Snagit.

Maximus

Albany, NY Aug ‘12 – Dec ‘14

Sr. QA Analyst

NYSOH

The New York State of Health (NYSOH) Marketplace is a mechanism to provide New York consumers and small businesses health insurance coverage in an easy and efficient way. MAXIMUS is responsible for processing documents sent by consumers applying through the NYSOH marketplace via mail, fax, and web. Processing includes extracting data from the received documents, linking the document to the correct person within the marketplace, and sending this information to the system of record for eligibility processing. As part of the NYSOH application process, applicants may be required to provide specific documentation proving their income, current health insurance status, citizenship status, etc. When this scenario is identified, the NYSOH Marketplace sends out a Request for Additional Information notice to the applicant, outlining the documents that need to be submitted.

Worked on following Modules:

Kofax and DMS: Scanning the Paper Applications and Verification Documents received from the Appellant, which imports the document images and data to a KOFAX work queue. Reading the Mask and data entry the applications and Validating the XMLs.

Document Tracking: After DMS feeds XML to Maxe, processing the tasks in Maxe Application. DPRs, HSDE QC, LDS, LDS QC, Complaint Tasks, Incident Open Appeals Task, Doc/Form Correction Task, Returned Mail Application Task, verification Task, Application in Process Task, Data Entry Research Task, process the tasks in Maxe Application.

Complaints: Complaint processing will be implemented as part of the NY Health Benefit Exchange (NYHBE) initiative. MAXIMUS must be able to process complaints received by phone and paper (mail/fax). Similar to the complaint processes used by the NY Enrollment Center (NYEC), MAXIMUS will use the Maxe Incidents module to process complaints received through each of the complaint channels.

Responsibilities:

Analyzing the Requirements in SRS, Reviewing Use Cases and Business Process flows.

Preparing Test Artifacts, Master Test Plans, Process flows, Testing Approach documents, and Summary Reports.

Writing Test Cases in ALM Complete and mapping to the requirements.

Preparing Traceability Matrix to map test cases to the requirements.

Performing System, Functional, and Regression Testing using Smart bear Testing Tool.

Generating Test Coverage Reports, Test Set Reports, and Defect Status for every build using Smart bear.

Creating Test Suites, Test Cases, and Test Steps for testing Web Services.

Customizing the reports for Test Suite, Test Case, and Test Steps using SOAP UI Pro.

Kofax Testing in Maxe Application. Test Scanning the application, Mask creation, and Data entry using batch manager.

Validating the Kofax XML with XSD and verifying all the data entry fields in the application.

Document Management System (DMS), validating the DMS XML which feed to Maxe Application.

Performed end-end testing for Document Tracking in Maxe application.

Performed Database Testing for Maxe Application.

Tested Complaints, Appeals, IDRs, Referrals modules in the Maxe application.

Automating the Application using Test Complete. Designed, Coded and Executed test scripts using Test Complete and Test Execution.

Logging defects and tracking using ALM Complete and Jira.

Analyzing the testing tasks in the module and distributed the work to team members.

Pro-actively involved in taking lead on testing activities.

Actively involved in team meetings and provided innovative ideas.

Technologies: Smart bear ALM Complete, Test Complete, Test Execute, Jira, FileZilla FTP Client, Microsoft Office, SQL Developer, TOAD, Putty, XML SPY, Notepad++, Oxygen XML Editor, Java 1.6/7, Spring, Oracle, JSF, Web services, .net, xml.

CITI Corp

Blue Ash, OH Apr ‘08 – July ‘12

QA Analyst

Mobile Money Movement (Funds Transfers) : MMM allow bank customers to "Pay Other People" (pop) anywhere, at any time, using only a recipient's email address, cell phone number or bank account information. The scope of this request is to add Person-to-Person (P2P) payments to the CITI Mobile Thick client Bank Module, including supporting information security & fraud prevention standards, and updating respective marketing & promotional content across the site(s) and apps to promote the new experience. This project provides Web customers within an authenticated thick client session, with the ability to send money from their Ally funding accts to any person who has a U.S. Bank Acct.

Remote Deposit Capture (RDC) : Mobile Check Deposit is basically a new functionality that was introduced in CITIBANK where in the Citibank customers can take a picture of the check from their mobile phone and deposit the check to the required destination accounts. This functionality was very complex and this was even tied up with Enterprise Fraud Detection where in there are certain business rules that would trigger for each of the Deposit amounts and type of the checks used- Citibank/Non CITI bank checks. This was initially introduced to controlled market where in only few % of Citibank customers were given this privilege and later on this functionality was extended to all the bank customers RDC- Mass Market. There are certain eligibility criteria for the customers to make use of this feature for CITIBANK customer like customer should be at least 6 months relation with bank etc.

ATM & Branch Locator : To Find CITI Locations application allows the site visitors and customers to search by address, zip code nearby ATMs in the US. ATM location search is a core, fundamental capability of any Financial Institution that carries a physical presence. Kony’s MapPoint mapping platform is used to power the Find CITI Locations function on CITI Bank Online and CITI Mobile.

Devices Used: iPhone, Android, iPad, Kindle Fire.

Responsibilities:

Handled a team of 8 members and complete End to End testing, participated with my manager to allocate resources, assigned project work to sub-teams and/or testers, Prepared Test Plan, and provided status reports to Business Managers.

Have work together with the technical resources to ensure that the system design adequately reflects the business requirements

Handled release calls, project & defect meetings, shared information with team, & ownership of any issues resulting from meetings.

Acted as a liaison between technical and business teams during testing, and implementation phases

Analyzed and reviewed business requirements with developers, testers, system analysts, and architects to ensure accuracy of requirements by conducting review meetings.

Assisted team lead in preparing the test strategies and test plans to ensure that user needs are satisfied for functional, user interface, performance, usability, and security requirements.

Created test cases for manual testing, performed peer-to-peer review of the test cases to maintain the quality of the cases.

Performed System, Integration, Database, Smoke, Functional, Regression, Performance, and Ad hoc, testing.

Tested the Application using Agile Methodology.

Executed the test cases, verified the results, and identified the bugs during the testing phase.

Conducted defect review meetings for assigning severity and priority to the defects logged by the testers and UAT users.

Identified repeatable fault case scenarios and reported to the development teams.

Tracked the progress of the defects till the end of the defect life cycle.

Used Quality Centre for defect tracking, and maintained the trailing history of bugs.

Worked for the production support group to solve issues or enhancements raised by the business users/vendors/ stakeholders.

Environment: Quality Center 10.0, IOS 5/4, Android, iPhone, iPad, Kindle fire Device anywhere, Wonder share.

AirTel

Hyderabad, India Aug ‘07 – Feb ‘08

QA Analyst

Airtel’s web based application helps their customers to view bills, pay bills, check payments, electronic bill enrollment, and generating consolidated bills, sort bills and Print the bills in PDF format. Billing is one of the extensive parts of Airtel’s Corporate Division. The Online Customer Mobile Billing Quality Assurance Team provides operational support ensuring the accuracy of selected bills for mobile customers. Provided functional and regression for the assigned application. Testing included new features, upgrades, enhancements and production fixes.

Responsibilities:

Attended requirements and design, review and analysis of requirements and design documentation meetings.

Involved in developing QA strategy, writing and implementation of the test plan.

Drafted test procedures, test cases for both functional and regression testing.

Provided back end testing for database auditing and data validation using SQL scripts.

Submitted weekly status report showing the percentage of applications tested and detailed reports of the bugs, pass-fail report.

Maintained traceability by mapping the requirements to the test cases and then to the defects.

Tested screen navigation to ensure that links are established as per requirements.

Involved in testing stored procedures for data migration and connectivity.

Prepared test data for positive and negative test scenarios for functional testing.

Performed browser compatibility testing on different versions along with data validations for all reports.

Developed SQL queries for back-end testing/database testing.

Used SQL to query the database and test the transformations performed by Informatics.

Verified all of the defect fixes made by developers by performing regression tests.

Executed the system (End-to-End) test cases using Test Director.

Tracked defects in Test Director to analyze the variation between expected and actual results.

Environment: Test Director 7.0, Windows XP, Java 2.0, JavaScript, XML, HTML, SQL, Informatics 8.1, Oracle 9i

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