Administrative Assistant Customer Service

PROFESSIONAL SUMMARY

A versatile administrative assistant with cross- functional expertise. While combining strong analytical skills and business wisdom it became easy to grasp, analyze and identify the root of any problem with the aim to develop an effective solution. More than 5 years of customer service and administrative experience completing projects with the highest standard, supporting administrative daily operations, with meticulous attention to detail to contribute to an organization's bottom line.

SKILLS

Articulate and well-spoken English

Database management

Excellent interpersonal & communication skills

Professional phone etiquette

60WPM typing speed

Outstanding computer skills: MS Office Products and PC

Accurate and detailed

Customer service-oriented

Critical thinker

Accounting familiarity

Team building

Pleasant demeanor

Social media knowledge

Works well under pressure

Excellent planner and coordinator

Certified Medical Office Assistant

Medical billing

Filing and data archiving

WORK EXPERIENCE

Application Consultant Assistant

HAYS- Registered Practical Nurses Association of Ontario

Assist with process Government reimbursement applications

Route documents to nursing education initiative team and applied health professional development fund

Pick up mail daily from mail room, sort mail to correct application consultants

Administrative Assistant

HAYS- Nitta Gelatin INC

Administrative Assistant providing accounting support.

Entering Purchasing order and paid vendor invoices in GEM administration system

Assisting in the sorting out and organization of the filing room to facilitate storage of documents

Maintaining electronic and hard copy filing system

Assisting in resolving any administrative problems

Answering and directing all incoming calls

First point of contact for all vendors

Ordering office supplies

Processing all incoming and outgoing couriers/mail

Coordinator- Health and Wellness Department

WEST JET

Routed documents for signatures from insurance and worker’s compensation board.

Created short-term/long term disability claims for employees.

Uploading important documents from doctors and insurance companies to employee database.

Ensured all faxes and scans are dated accurately.

Calculated partial/weekly earnings for employees on short term/long term disability leave.

Opened and closed disability claims.

Directed medical notes and physician assessments to correct advisors.

Administrative Assistant

St. Rose of Lima Junior High School

Assembling of Contracts/Agreements.

Maintained consistent communication with parents and teachers.

Assisted in routing documents for signatures from Calgary Catholic Board of Education

Maintained Outlook calendar in current and accurate status

Opened new student files

Prepared and modified documents including, reports, memos and emails.

Administrative Assistant/Receptionist

McLeod Law LLP

Opened new client files

Filed legal documents Assisted in the assembling of contracts/ tenders

Provided general administrative and clerical support including mailing, scanning, faxing and copying to management

Created expense reports

Scheduled meetings for professional

Booked boardrooms using electronic calendar

Set up/took down of meetings

Answered and directed all incoming calls

First point of contact for all vendors

Ordered office supplies

Processed all incoming and outgoing couriers/mail

Customer Service/ Sales Representative

Shaw Communications

Initiated Shaw cable products and customer services that meet clients needs Identified sales opportunity while

processing transactions quickly

Provided efficient services while Protecting and maintaining customer privacy

Answered and directed all incoming calls

Generated sales by outbound customer contact.

Tracked, reported and accurately recorded daily sales results.

Attained and exceed individual as well as team sales targets.

Provided accurate and timely feedback to the inside sales team leaders.

EDUCATION

Academy of Learning

Medical Office Assistant with Health unit clerk IV

University of Calgary

Completed general study courses in English communication, word processing and office procedures.

Crescent Heights High school

High school Diploma

Jan 2017-

Current

Toronto, ON

Dec 2016

Toronto, ON

Jan 2015- June 2016

Calgary, AB

Nov 2013- Dec 2014

Calgary, AB

Dec 2012- Oct 2013

Calgary, AB

Aug 2011- Nov 2012

Calgary, AB

Mar 2015

High River, AB

Sept 2008

Calgary, AB

June 2008

Calgary, AB

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