Customer Service Assistant
Resume:
Yurena Kiff Cabello
***********@*******.***
Social Security no ***-**-****
Languages:
English (Fluent)
Spanish (fluent)
“I am a enthusiastic, hard worker who loves being in customers service industry and is now am looking to take the next step ”
Employment
May 2015 - August 2016
Visual Merchandiser
Forever 21,, London, W1C 1JN
I was working in a role that saw me in charge of deciding which clothes will be distributed in the different point of sale concepts; Bohemian Girl, Now Girl, etc. Role includes:
• Curation of clothing on the point of sale tables, wall displays and windows according to Forever 21’s style concepts.
• Decision of where said tables and wall displays should be located on the shop floor.
• Deciding which clothing items should be on low & high capacity displays.
• Making sure all of the face-outs items are also mirrored in a ‘standard’ display for efficient, and quick sale of items.
• Ensuring that the varying displays throughout the store are not using the same arrangement formula, so to keep the customer visually stimulated.
• Understanding the company’s style concepts in conjunction with a grasp of latest trends to create full outfits to persuade customers buy more than one item.
• Training and managing new members of the Visual team and overseeing their displays and making sure that they adhere to the Company’s style. Aug 2012 - Nov 2014
Multi-skill Co-worker
IKEA, 6 Glover Drive, London N18 3HF
I was responsible for overseeing the logistics of the product stocking for Ikea’s busiest department (the cook shop). Duties included:
• Working with IT selling systems and software for stock inventing and replenishment.
• Promoting products and offers with effective marketing strategies.
• Using selling techniques such as visual merchandising and commercial awareness to sell products.
• Precise knowledge of all products being sold and their pricing strategy.
• High standard of customer service on shop floor.
• Worked on checkout at peak times; use of PDQ machine and Ikea till system. Nov 2011 – July 2012
Visial Merchandiser / Stock Room Assistant
MINTAGE, 1714 Commercial Dr, Vancouver, BC V5N 4A3, Canada I was in charge of the fashion direction of the shop and made decisions on what type of items would be sold on the shop floor. Duties included:
• Keeping a constant eye on the latest trends in music and fashion to keep the shop’s stock on trend and competitive.
• Concise stock management; organization of all clothing items into correct categories and locations within store for selling.
• Use of in-house stock management system to look up information such as quantity of items at shop.
• Advising customers on purchases.
• Use of checkout system and cashing up at end of the day. April 2010 - May 2011
Sales Assistant
Birkenstock, Royal Opera House, 70 Neal Street, London WC2H 9PA Worked in a full time position as a shop assistant for one of London's busiest Birkenstock outlets. My main duties:
• A comprehensive approach to customer service and selling, which includes dealing with an international clientele.
• My other duties included being cashier, and basic storeroom management. Education
2002 – 2005
Serra I Abella, Barcelona. (Degree notable)
• Graphic Design
1999 – 2001
Institituo Dd Arte De Las Palmas De G.C. (Bachelor of Arts)
• Graphic Design
References
- Vitus Anuniru
Shop Floor Manager
Forever 21, 360 Oxford St, London, W1C 1JN
tel: 075********
*****.*******@**********.***
Contact this candidate