Project Management

AN ACCOMPLISHED IT PROJECT MANAGER

Pursuing PMP credentials, ITIL Foundation Certified, Six Sigma Green Belt Trained & Oracle Certified Professional (OCP)

Offering 13.5 years of comprehensive experience with core strengths in:-

~ PROJECT MANAGEMENT ~ OPERATIONS MANAGEMENT ~ CONTINGENCY PLANNING & RISK MANAGEMENT

~ CHANGE MANAGEMENT ~ SOLUTION DESIGN, ENHANCEMENT & UPGRADATION ~ PEOPLE MANAGEMENT

Domain Specialization: Retail, Manufacturing and Telecom

CERTIFICATIONS

Pursuing PMP certification

ITIL Foundation (2011) Certified

Six Sigma Green Belt

Oracle Certified Professional (OCP) in Oracle 11g, Oracle 10g, Oracle 9i

EDUCATION

Bachelor of Engineering (Computer Science) from Amravati University, Maharashtra (INDIA) in 2003

TRAININGS ATTENDED

PMI REP Training – ‘Excellence in Project Management’

Six Sigma Training (Class Room Training of 120 Hrs.) and a successful Project for Server Consolidation

PROFILE SUMMARY

Strategist with skills in identifying clients’ business needs and formulating technology based strategic response to position client’s business for success

Excellent track record of delivering large, complex enterprise-level projects of value over $ 1.5 million, by using Agile & Waterfall Methodologies, for high value global clients located across NA, EMEA and Asia

Exposure in building and leading high-performing teams of size 20+, located both at onsite and offshore

Experience in managing P&L and improving margins & profitability by reducing costs and increasing productivity

Acquired 3.5 years of onsite experience in Cummins Inc. - Columbus – IN - USA and 5 months in British Telecom Plc. (BT) - Glasgow – Scotland - UK

Initial 8 years of technical experience in Oracle DBA concepts and activities

Strong analytical, planning, and organizational skills with an ability to manage competing demands, strong knowledge and understanding of business needs with ability to establish/maintain high level of customer trust and confidence

Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.

CORE COMPETENCIES

Project Management

Managing end to end of project life cycle from the stage of initiation till monitoring & control including planning, estimation & scheduling, cost estimation & budgeting, updating information to all stakeholders, integrating change control, planning risk responses and contingency planning

Project Planning, Requirement Gathering, Software Development, Integration, Migration, Testing, Transition & Support.

Gap Analysis, Scope, Feasibility & Priority, Stakeholder Expectation Management, Process Improvements.

Creating SOW, requirement documentation, WBS, Stakeholder Register and Project Plan; implementing project plans within preset budgets and deadlines; participating in project risk assessment and status reporting

Templates and Documentation - Project Charter, Project Schedule, Project Plan & Estimation, Resource Plan, Communication Plan, RACI matrix, UAT plan, Business Process Model, Requirement Traceability Matrix (RTM), Functional & Technical Design, Defect Tracker, Risk & Issue Logs, Change Control log.

Communication with IT executives, client/business leadership, business users, customers, architects, solution delivery team & onsite-offshore resource model in outsourced contract

Schedule Management – Project Schedule, Project Estimation, Work Breakdown Structure (WBS), critical path using CPM in network diagrams, Rolling Wave Planning, Schedule Compression using Crashing & Fast Tracking, Resource Leveling

Quality Management - Quality Assurance (QA) using benchmarking, checklist, Quality Control (QC) activities comprising of defect prevention activities like inspection, walkthroughs, reviews, using Pareto’s 80/20 principle, Root Cause Analysis with the help of Ishikawa/Fishbone Diagrams.

Communication Management – Communication Plan, Status Reporting, Performance Metrics using Earned Value Measurement (EVM), Variance Analysis & Forecasting.

Risk management - Qualitative Risk Analysis (Brainstorming, SWOT Analysis), Risk Register, Risk Response Planning (Mitigation Plan, Contingency Planning).

Consulting

Providing advice and solutions to clients on effective usage of information technology to meet their business objectives or overcome problems; developing agreed solutions and implementing new systems; guiding clients on business transformation and change-management activities

Identifying cost-effective technical solutions that meet client’s business needs; taking ownership of customer concerns and consistently improving customer satisfaction through weekly client communication

Service Management, CSI, Service Transition, Incident Management, Problem Management, Service Desk, Change Management & Configuration Management.

Team Building & Management

Managing day-to-day activities of the project team(s) including coaching, mentoring and cross training, providing technical guidance and leadership to fellow team members in area of expertise

Ensuring that the project delivery team structure is adequate and enforces compliance, best practices, approach & direction for the technical aspects of the organization's practice

Resource Requirement & Staffing, Resource Training, Certification Drives, Conflict Management, Appraisals & Feedback, Career Counseling and Guidance

TECHNICAL SKILLS

RDBMS: Oracle 9i, 10g, 11g R2, MS SQL Server

Operating Systems: Sun Solaris (9, 10), IBM (AIX 4.2), Windows X, Linux, HP Itanium

Scripting: UNIX Shell Scripting

Tools: MS Project, MS Office (Excel, Word, PowerPoint), SharePoint, OEM 11g/ OEM 12c, Appworx, BMC Remedy, ServiceNow, Oracle Application Express (APEX), Appload, PVCS (Serena), OSWatcher

Process Compliance: SOx Reporting / Auditing, ClearCase

PROFESSIONAL WORK EXPERIENCE

Cummins Inc., Columbus Indiana Jan’12 – Till date

IT Project Manager (IMS)

Driving simultaneous execution of 3 projects, supported by a team of 15+ members (onsite + offshore)

Manage projects from the stage of initiation till closure; advocate timely and high quality delivery of projects while managing stakeholder expectation; monitor and report on project progress

Developed & managed a well-defined project management process and championed ongoing process improvement initiatives to implement best practices

Define processes and tools best suited to each project; creating detailed project road maps, plans, schedules and work breakdown structures; utilising Agile and Waterfall approaches depending on project specific & client goals

Ensuring resolution of project related issues and deliverables as per project plan and SLA

Drive improvement of project design and system documentation in collaboration with subject matter experts & architect team; facilitating process standardization as one of the pillar resources

Undertaking regular analysis of project metrics aimed at reduction of project cost; performing root cause analysis and implementing corrective / preventative actions over qualifying incidents and issues observed during implementation

Emphasizing on value adds and better ROI with the cost saving drives in existing projects

Driving significant improvement in product quality and stability through implementation of CMMI-3 processes

Contributing extensively in drafting technical proposals & SOW, including effort estimation, pricing, staffing model, and showcasing initiatives; contributed strategically to various sections of proposals

Providing strategic consultancy to clients on quality & process excellence viz.:

oAnalyzing various processes & recommending modifications to enhance operational / process efficiency

oIntroducing modifications in process flow, working practices, etc. for reducing conversion cost per unit produced

Accomplishments:

Spearheaded medium to large scale project management ranging from USD 0.5 Million to USD 2.5 Million

Played a key role in turning-around the under-performing project “Product License Cost Optimization” as a profitable venture

Acquired additional business worth USD 0.7 Million or secured new projects such as 1) Physical to Virtual Server Movement, 2) Process Standardization 3) Version upgrade by delivering ahead of deadlines; pivotal in saving USD 0.5 Million through innovative approaches such as runtime reduction for month end processing & archival purging strategy

Overcame challenges like monotony, gaps in expertise, stakeholders support inconsistency during execution of projects

Ensured achievement of customer expectations and provided technical leadership in application life cycle activities

Excellent track record of improving productivity, efficiency, and bottom-line performance through measures like accountability, team work,

Steered consistent, high quality deliveries from the offshore development facility resulting in a client satisfaction

Environment :- MS Project, MS Office, Oracle Database versions 10g, 11g R2, Oracle Enterprise Manager (OEM 12c) Oracle Solaris 10, 11, BMC Remedy 8.1, Oracle Utilities - RMAN, Expdp/Impdp, DBVerify, SOx Reporting.

Bestseller A/S, Denmark Jul’09 – Jan’12

Project Manager (IT Projects)

Worked in close coordination with Onsite-offshore Team to meet the ticket SLA/CRQs raised for production

environments

Functioned as Single Point of Contact (SPOC) for escalations in different Business Units (BUs) assigned

Participated in multiple weekly Change Control Board (CCB) meetings with stakeholders for the identified problems through Incident management and Service Request management

Overall responsibility and ownership of the Project Plan.

Assisted Change Manager in defect status reporting, defect management reporting, defect metrics, KPIs.

Prepare status reports for the project and review with client management team.

Prepare and manage the projects logs: Action Item Log, Risk Log, Issue and Decision Log

Budgeting, estimation, forecasting, staffing and quality management.

Conduct joint sessions with the project stakeholders to elicit business Requirements

Contributed extensively to project value additions and process standardization drives

Managed, Liaison with the Bestseller A/S procurement team for Software Acquisitions/licenses required for the Data Architecture team

Monitor the SOW adherence by the services provider

Maintained Project Roadmap and Blueprint for Data Architecture

Facilitate and participate in the project Architecture and Design meetings.

Participate in the Design and Modelling of the Databases

Monitoring alignment of prioritized projects against resource capacity and partner with delivery teams to assist with balancing capacity and demand.

Allocated the resources to the projects based on the forecast and work priority

Tracked key project milestones and adjusted project plans

Set KRAs and KBAs for the team members; aassisted team for effective usage of hardware or software

Conducted half yearly and yearly appraisals; scheduled knowledge sharing sessions for new members

Environment :- MS Project, MS Office, Oracle Database versions 10g, 11g R2, Oracle Enterprise Manager (OEM 12c) Windows Server 8, ServiceNow for ticket tracking, Oracle Utilities - RMAN, Expdp/Impdp, DBVerify.

Amdocs Sep’08 – Jan’09

Sprint (Nextel), Champaign, IL

Project Leader (DBA and Applications);

Coordinating activities between the project team and database administration (onshore & offshore teams), project & program managers and other stakeholders on project delivery, issue resolution, status communication & reporting.

Provide timely communication on project status to client and all relevant stakeholders along with weekly status meetings with SLA adherence

Defect coordination, responsible for efficient management and resolution of defects across all projects, including activities like defect verification, defect prioritization, defect assignment and defect resolution and defect closure.

Formalize standards for planning and testing of database related implementation.

Interfaced with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Migration Architecture definition and Design.

Organize knowledge transitions for onshore & offshore team members.

Tracked project plans and budget.

Administered change management for the projects

Prepared Risk Management Plans and Issue resolution logs.

Conducted weekly/ Bi-weekly meeting with the stakeholders.

Help offshore on technical/infrastructure challenges & coordinate with other groups for issue resolution.

Identify/raise/escalate risks/issues and facilitate discussions towards mitigation & resolution.

Structure own or others' activities to improve productivity or minimize delays/rework.

Review offshore work before delivery. Provide feedback for performance improvement.

Adhere to the Quality procedures in the team.

Handling Growth requirements of Databases.

Monitoring the Database space usage and adding space to the tablespaces on requirement basis.

Carried out maintenance, tuning and 24x7 support of Production, Staging and Development instances of Oracle Version 9i, 10g, 11g in UNIX environment, supported by DBA Team of 15-20 FTEs

Coordinating the development team in case of any issues for procedures.

Environment: - Microsoft Office, Oracle Database versions 9i, 10g, Oracle Timesten In-Memory Database, Oracle Enterprise Manager (OEM 10), Solaris Ver. 9, HP Itanium, Oracle Statspack reports, Crontab.

Tech Mahindra, Feb’07 – Sep’08

British Telecom Plc. (BT), U.K.

Project Leader;

Worked as an IT Project Leader and managed functionally and technically complex database and application development projects which involved enhancing existing overall DB and Application functionality

Responsible for Project Tracking, Control & Report which involves tracking the project scope, schedule, quality, resource requirements, financials, risks, adherence to SLAs on a periodic basis,

Taking corrective measures and communicating to all stakeholders as per the communication plan; scheduling, monitoring, reviewing and controlling the effort of project teams in all the project phases (Requirements gathering, Design, Architecture, Development, Testing, Implementation, Warranty) in their entirety in order to deliver project successfully as per project goals.

Responsible for Leading and managing the project team, ensuring that appropriate resources have been assigned to the project, reviewing project guidelines with the team, ensuring clarity of roles by defining each team member’s deliverable for the project

Monitoring and planning for system capacity and growth usage for new hardware or software requirements and communicate these requirements to management.

Identifying resource bottlenecks in the production system and carry out performance tuning exercises.

To support application team during the dry run and deployment phase of the SRF on the test/dev. and production DB.

Creating and monitoring TAR with Oracle Support.

Oracle 9i and 10g Installation on Sun Solaris OS with Database creation and configuration for BTCOM & Visibility Apps.

Monitoring the database through alert.log file for Oracle errors and with internal application for CPU and Memory utilization.

Environment: - Microsoft Office, Oracle Database versions 9i, 10g, Oracle Enterprise Manager (OEM), Solaris Ver. 9, Oracle Statspack reports, Siebel CRM 6, Open Reach.

Reliance Communications Ltd., Aug’05 – Feb’07

Senior Oracle DBA;

Part of core Production DBA team maintaining Prod/Test/Stage/Dev databases environments

Installation and Configuration of Oracle databases on Solaris / HP platforms.

Coordinating activities between the project team and database administration.

Participate in establishing and evolving database standards within the company.

Providing 24 x 7 supports for production databases.

Actively participated in Migration activity for three databases from 8.1.7 to 9.2.0.6.

Maintaining data integrity and tuning the database for optimum performance and availability.

Installation of Patch and bug fixes.

Refreshing database as per the requirements and creation of schemas and control access.

Handling Growth requirements of Databases.

Used the Export/Import utility for transferring the data from one server to another.

Monitoring the database through alert.log file for oracle errors.

Converting Dictionary managed tablespace to locally managed tablespace.

Generation of statspack reports regularly and analyzing the reports.

Oracle 9i to 10g migration from Oracle 32bit to 64bit on Solaris Env.

Provided second line technical support to the Front-Line-Support team/other DBA’s

Administering the aspects of the database such as creation and addition of space to the tablespaces, rebuilding indexes, gathering statistics, managing the storage parameters on all object level.

Identify poorly performing SQL’s through OEM and Statspack / AWR, and optimize the same.

Database monitoring through various alerts set on the databases.

Environment: - Oracle Database versions 8.x, 9i, Oracle Enterprise Manager (OEM), Solaris Ver. 9, Oracle Statspack reports, Exp/Imp, Oracle RMAN.

Esteem Techno Solutions, Jun’03 – Aug’05 Oracle DBA;

To Monitor Databases, Performance monitoring, Hang analysis.

Creation and Maintenance of database and storage design and management.

Applying Oracle Patches and installation. also, done Upgradation and migration of 8i and 9i

Successfully implemented ASSM tablespaces.

Created users and allocated tablespaces and roles to the users.

Performed Oracle performance tuning by creating indexes, SGA tuning, eliminating chained rows and SQL optimization. also, tuned INIT.ORA parameters.

Created required indexes to improve performance and removed unnecessary indexes that affect the performance of DML statements.

Monitor tablespace utilization and removed fragmentation of tables by exporting, dropping tablespaces, and importing them into tables and coalescing tablespaces.

Use Explain Plan to monitor the execution of the query.

Identifying resource bottlenecks in the production system and carrying out performance tuning exercises.

Participate in establishing and evolving database standards within the company.

Environment: - Oracle Database versions 8.x, Red Hat Linux 2.4 (32 bit)

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