Active Directory Software

GUILLERMO SHUTON

*** **. ******** ***** ****** Madre CA91024 626-***-**** ********@*****.***

OBJECTIVE

Team member where I can bring my experienced as a Computer Technician with over 15 years in the Computer Hardware and Support Industry

SKILLS PROFILE

MS Windows 7/XP/2000

TCP/IP Networking, Windows Administration, Active Directory, Desktop/LAN Support, PC Hardware, HP Networked Printers, BlackBerry/Android/ Wireless Technology, Routers, Switches, Hubs, Patch Panels, Network Cabling

MS Office Suite, MS Exchange, Service Now Call Tracking/Ticketing Software, SCCM, Citrix, McAfee, Symantec’s Norton Ghost 9.0, Connected Backup, Adobe Acrobat

EMPLOYMENT HISTORY

Walt Disney Industries (Through ATOS INC./XEROX/ACS)

5/1/2006 9/29/2016

Burbank, CA

End User support for computers operating under MS Windows 7/XP/2000, peripherals and printers for business needs.

Tested evaluation equipment for performance, cost effectiveness and usability for business use then made recommendations to clients.

Installed systems and peripherals.

Created profile images for computer systems to ease the reinstallation of OS and software programs and settings in the event of hard drive failure.

Installation of software ranging from standard Microsoft products to customized industry standard software.

Moves that combines disconnect and reconnect of complete systems and printers.

Network Consultant

8/1/2002 9/1/2003

Los Angeles CA

Freelanced as a Network Consultant and Independent Contractor.

Computer Generated Solutions

8/1/2000 8/1/2002

Burbank, CA

Desktop Analyst

Maintained a 1000 plus user environment for Buena Vista International, a division of Walt Disney Pictures and Television.

Maintained Apple Macintosh and Compaq computers in a Windows NT network environment, Hewlett Packard printers, and associated peripherals, including upgrades and repairs; creation of NT logon and Exchange accounts for new users. Assisted users with day-to-day problems as they arose. Installation of MS Windows95, 98, and 2000, MS Office97 and 2000, and Outlook 2000.

21st Century Insurance

4/1/1995 8/1/2000

Woodland Hills CA

I.S. Department Liaison: Managed technology for 1000plus users at remote locations, including network connectivity, all software and hardware related issues. Provide weekly status report to management.

Lead Hardware Analyst: Primary analyst for executives and high priority calls. Supervised technical crew in companywide projects ranging from department rollout to upgrading systems to Y2K compliance. Delegated day-to-day calls to staff.

Printer Specialist: Responsible for printer training and assistance in difficult printer calls.

Help Desk: Assisted during encounters of heavy calls.

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