Manager

Karol E. Hammer

PO Box ***

Enfield, NH *****

603-***-**** (h) 603-***-**** (cell)

https://www.linkedin.com/in/KarolEHammer

*******@*******.***

Experience

Global Rescue LLC

Lebanon, New Hampshire

2016 - Present

Manager, Legal and Compliance

Key staff on multi-department group from Global Rescue LLC and from Elite Medical Group PC (EMG) responsible for implementing a telemedicine service TotalCare for Global Rescue members:

• Project Manager - EMR implementation,

• Leader - Risk Management Committee,

• Leader - Risk Management Planning,

• HIPAA Administrator – EMR

• Manager - physician licensing (obtained a total of 101 state licenses between three physicians using the system designed under KEHTECH contract).

KEHTECH, LLC

Enfield, New Hampshire

2014 – Present

Owner / Consultant

Offering technical and business writing services, and software project management on a contract basis to public and private entities. Key projects to date:

• Developed semi-automated physician licensing system (domestic USA),

• Designed and developed the initial online help for a new software product.

SYSTRA Consulting, Inc.

(formerly LS Transit Systems, Inc.)

Lebanon, New Hampshire

1995 – 2013

RAILSIM® Product Manager (2009 – 2013)

Product manager of rail engineering firm’s flagship simulation software suite consisting of seven modules for modeling rail network operations, equipment, signal/train control systems, and traction power.

• Maintained core client/user base through successive transitions,

• Managed software roadmap,

• Continued advancing the product in a changing environment,

• Deputy project manager for all Operations Engineering projects, and

• Senior writer/editor for all Operations Analysis project reports.

IT Product Specialist (1999 – 2009)

Multifaceted professional serving assorted technical and administrative functions in small “all hands on deck” engineering office:

• Project manager for all software licensing

(sales, user support, and custom software specifications),

• Software installation designer/programmer (using Installshield),

• Spreadsheet designer for engineering analyses,

• Senior technical writer/editor.

• Developed consulting project proposals,

• Planned and allocated resources,

• Developed Operations Analysis Practice business plans.

• Ushered product web sites and marketing materials through three design generations.

• Prepared cosmetic GUI in C++, and tested implemented functionality, and

• Developed an interactive transit quiz/contest (Visual Basic) for company trade show booth.

Office Manager (1995 – 1999)

• Day-to-day office management

• Infrastructure simulation database development (proprietary formats)

• Support staff supervision

• Implemented company's first corporate/ product web sites Karol E.

Stephen Huneck Studios

St. Johnsbury, Vermont

1993-1995

Business Manager

• Developed business plan and ‘product’ catalogue

• Hosted visits at artist's home gallery

• Computerized accounting system (Quickbooks)

• Bookkeeping and payroll

A.R. Murawski & Associates

St. Johnsbury, Vermont

1990 – 1993

Secretary/Collector

• Medical and dental delinquent account collections using counseling approach

• Designed/implemented database to replace antiquated system

• Clerical support

Self employed

St. Johnsbury, Vermont

1990 – 1993

Writer Consultant

• Public relations, fundraising and grantsmanship services for corporate and non-profit clients

Lyndon State College

Lyndonville, VT

1987 – 1990

Director of Development

Second chief advancement officer in school’s history.

• Created school's first community-funded endowment,

• Worked with college faculty, staff and students to target fund raising efforts,

• Liaison to LSC Community Foundation and coordinated annual 3-day Stars and Stripes Festival.

• Adviser to the student-run radio station.

Catamount Film & Arts Company

St. Johnsbury, Vermont

1985 – 1986

Show Coordinator/Box Office Director

Member of the founding staff of this regional arts organization, presenting exhibits and movies locally and producing theatrical/artistic shows and concerts with major rock, pop, country and folk artists throughout Vermont and New Hampshire.

• Developed box office procedures,

• Developed event logistics plans

(security, traffic flows, seating charts, and day-of-show checklists), and

• Recruited, trained and managed volunteer day-of-show personnel

(ushers, box office, and artist protection).

Education

B.A. English/Writing, Lyndon State College, Lyndonville, Vermont

High School Diploma, St. Johnsbury Academy, St. Johnsbury, Vermont

Computer Skills

General: Microsoft Office 365 (Word, Excel, Powerpoint, Outlook, Access)

Project Management: Visio • Sharepoint

Medical: Praxis EMR • Updox

Technical: Installshield • Subversion • Buggenie • Microsoft C++ • Visual Basic 6

Graphics/Desktop Publishing: Adobe FrameMaker • Adobe Acrobat Professional • RoboHelp for FrameMaker • RoboHelp Office • CorelDRAW Graphics Suite (Draw, PhotoPaint), HTML

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