Customer Service Administrative Assistant
Resume:
Cindy M.Klitzke
Email: ********@********.***
Objective: Professional, multi-talented, administrative assistant and customer service representative seeking an administrative assistant position at a stable Eastside company.
Qualifications and Skills Summary:
Licensed as insurance agent in Property, Casualty, Life and Disability Insurance.
Skilled in customer service at insurance agency, including creating quotes, endorsements, cash handling, claim handling and reviewing policies
Skilled in medical terminology, medical transcription, kardexing, customer service, cash handling, claims handling, medical coding and billing, soft collections, data entry, filing, composition and scheduling
Strong administrative and customer service skills including office coordination, composition, ordering supplies, recording minutes and skills in MS Word, Microsoft Outlook and Excel
Have previous human resources experience in assisting a recruiting team, running attendance records, faxing background checks, reviewing employment applications and resumes and mailing out new hire letter packets to prospective candidates.
Work Experience:
Allstate Insurance Company, Duvall and Redmond, WA
(September 2013-Present
Customer Service Representative/Agent (part time)
Duties: Provided customer service support, entered changes and endorsements into system, filed, emailed insurance binder requests, recorded claim information, processed payments, made bank deposits when needed, created quotes, processed remittance reports, called on past due accounts, and managed office in agent owner’s absence.
Student, Full-time, University of Phoenix, (2011-2015), Masters of Education Degree
Student, Full-time, Bellevue College, (2010-2011) Health Unit Coordinator Degree
First Choice Healthcare, Bellevue, WA
(February-August 2012)
Home Care Aide (part-time)
Duties: Provided basic home care assistance to clients performing light housekeeping duties, prescription reminders and essential shopping.
Coram/Apria Healthcare, Redmond, WA
(December 2008-May 2009)
Intake Coordinator/Admission’s Representative
Duties: Received information, including patient demographics, insurance and therapy information for referrals in a healthcare setting, recorded information, input new patient data into system, recorded insurance information, verified insurance coverage, completed admission reports, calculated patients’ price per price grids, completed assignment of benefit forms and created new patient charts and packets.
Cindy M.Klitzke
Email: ********@********.***
Allstate Insurance/Kevin O’Neill Insurance, Clearview, WA
(September 2007-August 2008)
Sales Associate Producer/Agent
Duties: Provided customer service support, promoted insurance products, entered changes and endorsements into computer, filed, faxed insurance binder requests, recorded claim information, cash handled, made daily bank deposits and managed office in agent’s absence.
Washington Mutual Bank/Long Beach Mortgage Company, Bellevue, WA
(April 1999-June 2006)
Receptionist/Admin/Mail Clerk
Duties: Answered phones, greeted customers, assisted VP of Sales and thirteen account reps with various duties, copied marketing fliers, filed documents, maintained office equipment, stacked loan documents, updated broker lists, created files and scheduled appointments.
Education:
University of Phoenix, Online, Phoenix, AZ, Masters of Education Degree, (2011-2015)
Bellevue College, Bellevue, WA, Certification in Health Unit Coordinator and Medical Receptionist, (2010-2011), Medical Billing (ICD-9 and CPT Coding, (2007-2008,) Associate of Arts Degree, General Business Degree, (1995-1998).
City University, Bellevue, WA, B.S Degree in Business Administration with Human Resources emphasis, (2003-2005)
Hutchinson Technical College/Ridgewater College, Hutchinson, MN, Medical Secretarial Degree
Community and Volunteer Activities:
Volunteer teaching and teaching assistant positions at local Eastside churches, tutor with Kith program, auction committee member, hospitality member, choir member and pastoral council member.
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