Customer Service Medical
Resume:
Eric Williams
Pearland, TX 77581
Mobile: 301-***-****
*************@*****.***
Objective
To secure a position that will allow me to maximize my skills in leadership and program development to contribute to the success and growth of an organization.
Education
California University of Pennsylvania
Master of Science, Sports Management, 2011
St. Paul’s College
Bachelor of Science, Business Administration, 2008
Professional Experience
Program Coordinator HCS/TxHmL October 2016- December 2016
Special Recreation Services
Monitoring the delivery of HCS Program Services and ensures that staff are meeting programmatic responsibilities towards the consumers served; training Direct Support Professionals and other program staff as well as contracted staff on changes in program and program issues.
Developing Implementation Plans to ensure delivery of all IPC services as directed by the individuals’ Person Directed Plan.
Monitoring services for all clients on assigned caseload and monitors the delivery of each consumer IPC.
This position is the front line supervisors for the Direct Support Professionals
Personnel Assistant & Credentialing April 2015-December 2015
AAI/ LLM Placements LLC –Walter Reed Army Medical Center
Establish and maintain individual credentials files and nursing individual professional files for appropriate individuals on active duty, employed or contracted to WRNMMC
Maintain a desktop database, accessible through the DOD web based CCQAS, used for tracking all licenses, certifications and clinical support staff Clinical Appraisal Report expiration dates.
Provide support to the medical Staff Service Professional Office with the input of the data into CCQAS database
Ensure the accuracy and validity of provider’s credentials, Conduct periodic screening and purging of records per SECNAV, BUMED, and WRNMMC directives. Verify that all designated health care nurses receive and maintain a current, valid unrestrictive license in accordance with governing.
Maintain contact with educational institutions and state licensing agencies throughout the United States, civilian and military hospitals in the US and overseas, professional associations, specialty boards and appropriate staff offices regarding credentialing.
Ensure healthcare provider Individual Credential Files and Individual Professional Files are current, complete and reviewed.
Create and implement presentation materials to help guide departments regarding requirements of credentials and completion of applications for clinical privileges.
Provide a variety of customer service support concerning the credentials review and privileging process.
Provide forms, information and guidance on the completion of applications for clinical privileges to ensure appropriate scope of practices is being requested. Prepare and maintain ICFs on all healthcare providers in the medical specialties or clinic areas as assigned by the Medical Staff Services Professional office.
Process to ICF through necessary department/services to determine the correct category of privileges.
Operate within the standards of the National Association of medical Staff Services in processing medical staff files.
PSD Washington, Bolling AFB Aug 2014-Nov 2014
General Clerk III, Quantell
Maintain sensitive records and files
Perform all office/ administrative duties
Followed departments policies and procedures
Produced military DD 214 for retiring and separating military members
Update all service members Page 2’s for accuracy and updates
Performed a variety of complicated tasks.
Walter Reed Army Medical Center 2012 – 2013
Health Care System Manager
Maintained oversight of the agency internship program
Served as a client advocate by facilitating job development services and referrals
Implemented rehabilitation plans designed to meet the client's needs
Provided case management services and counseling
Interpreted program guidelines in accordance with regulatory procedures
Negotiated service contracts with external organizations
Established and maintained client records
Reviewed and approved written correspondence of junior staff
Developed and implemented training standards
Monitored budget to ensure that funds were appropriated properly
Evaluated the needs of the program and recommended changes as needed
Resolved workplace issues and responded to concerns of consumer
Assisted clients in the development of life and social skills
Served as client advocate to resolve emergency situations
Assisted clients with identifying goals for successful rehabilitation
PSI Services, Inc. 2010 - 2012
Habilitation Counselor III
Provided assistance and supervision to residential counselors
Conducted clinical assessments and prepared recommendations to enhance independence
Monitored daily operations
Developed and implemented standard operating procedures
Provided interpretation of program policies
Served as a representative for the organization
Reviewed clinical records to ensure that regulatory standards were met
Prepared work schedules to assure coverage
Provided orientation to new staff
Led individual and group counseling sessions
Hampton University 2007 - 2009
Assistant Basketball Coach
Developed basketball training programs
Devised effective motivational strategies in preparation for practice and competition
Enhanced decision making skills to improve productivity
Served as a mentor to foster growth
Directed the Youth Basketball Camp
Spearheaded the coordination and recruitment of student participants
Communicated with parents, players, staff, media and school personnel
Prepared team summary reports
Job Readiness Training Program 2004 – 2007
Assistant Program Director
Monitored daily operations to achieve the goals of the mission
Provided leadership to a staff of ten
Promoted compliance with regulatory standards
Conducted strategic planning for patient care
Prepared clinical treatment plans
Interviewed prospective clien
Candidate has an active Secret Security Clearance
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