Customer Service Sales
Resume:
Askia Franklin
**** ********** **. ***.** Dallas Tx, 75243
*************@*****.***
Objective: T o obtain a open position and utilize my decision making abilities and workforce management acumen to orchestrate a smooth flow of operations.
Professional Experience
Amerisourcebergen
Customer Service Care Rep II, June 2015- July 2016
● Obtain inbound calls from healthcare providers to fill orders for pharmaceutical products.
● Assist providers in tracking questions and concerns
● Maintain required performance matrix in quality show rate compliance and call handle time
● Research and request drugs, durable medical equipment (DME) and other pharmaceutical products for inventory
Humana
Customer Service Rep/ Team Lead/ Subject Matter Expert/ Trainer, August 2012 – June 2015
● Obtain inbound calls from Medicare members that are currently enrolled with Humana or are seeking to become members of Humana Medicare Advantage Plan or the Prescription Drug Plan.
● Process monthly premiums
● Assist members in billing questions and concerns
● Review medical claims
● Assist with supervisor calls
● Maintain required performance matrix in quality show rate compliance and call handle time
● Research and request claims to be reprocessed due to error Citibank
Customer Service Rep/ Collection Rep, June 2004– August 2007
● Obtain inbound and outbound calls to customer collecting on past due accounts.
● Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.
● Oversee the lead flow process to ensure adequate flow from Customer Servicer to correct division in Direct Sales.
● Complete reporting, as needed
● Maintain communication with servicing personnel and Direct Sales personnel to address day-to day needs. SPRINT PCS
Customer Service Rep/ Collection Rep, October 2002 – June 2004
● Obtain inbound and outbound calls to customer collecting on past due accounts.
● Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.
● Oversee the lead flow process to ensure adequate flow from Customer Servicer to correct division in Direct Sales.
● Complete reporting, as needed
● Maintain communication with servicing personnel and Direct Sales personnel to address day-to day needs. EDUCATION
Western Hills High School, Forth worth TX
REFERENCES
Sharon Christopher: Senior Trainer for Humana. 214-***-**** Kesha Heggar;: Site manager for Humana. 214-***-****
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