Manager Project data center IT

Kelly Bratcher

**** *********** **

Grapevine, TX US

Phone: 817-***-****

******@*******.***

OBJECTIVE

I hold a BS degree in Mathematical and Computer Science, and have 8+ years IT Project Management and 15+ years as a Technical Manager/ Supervisor and Team Lead experience. I have a strong background in data services operations, processes and procedures. I am adept at using various desktop application competencies such as MS Office, Project, and Outlook. I manage projects with aggressive timelines requiring utilization of resources (on-shore and off-shore) across multi-functional teams across multiple organizations. I strive at balancing deadlines, financial and resource limitations while keeping an eye on the business scorecard. I am a proven leader who consistently exceeded the expectations of both internal and external customers.

EMPLOYMENT HISTORY

Contractor - Architecture Technical PM

AVAYA

October, 2014 September, 2016 (1 year 11 months)

Project Managed new white space build out and data center relocation/consolation of hardware, applications and databases, tracked EOL (end of life) hardware and software and transitioning to SOE (standard operating environment) for IT and business applications.

Managed multiple global network upgrades ensuring data integrity inventory tracking and right sizing applications for cost avoidance by collaborating with both on-shore and off-shore teams

SYS/ARCHITECT

Verizon Services

May, 2010 July, 2014 (4 years 2 months)

Managed 40+ projects to consolidate/transition into an IT application after evaluating 850+ business applications in an effort to reduce business cost

Managed 30+ hardware data center closure projects

Managed the implementation of IPM application across multiple business units (on-shore and off-shore) monitoring, ticketing, and scripting with aggressive timelines

Created IPM baseline standards for health checks and monitoring implementation, provided weekly executive reports utilizing MS Project 2010, SharePoint and IPM reporting features

Combined and consolidated multiple hardware and software inventory systems ensuring data integrity, and application mapping and enabling executive reporting

25+ hours completion of PM course work

Project Managed multiple highly visible executive projects leveraging both on-shore and offshore resources and cross functional groups in/out of our organization to develop tactical requirements, set aggressive timelines, and exceed business expectations

IT Data Center Manager

Verizon

June, 2004 May, 2010 (5 years 11 months)

Managed $MM budget

Hired personnel, quarterly and yearly performance appraisals

Hardware Support Unit Area Manager: on-site security, facility and hardware support

ITIL (ITSM) training, Escalation and Change Area Manager

ISO champion and Internal Auditor, Website Admin

ITU Coordinator, ERT Floor Captain, DEPC assistant

Verizon Excellence Awards finalist, Master of IT Services - IT University

EDUCATION

BALL STATE UNIVERSITY

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