Customer Service Manager

BARBARA VILLACORTA

** **** **** **********, ** **825 908-***-**** b *************@*****.***

A proactive, assertive Operations Manager and team leader/player with strong interpersonal, analytical, organizational, and problem solving skills. Proven track record of exceeding customer service and production demands. Demonstrated expertise in building strong, trusted client relationships and people management. Known for creating an honest open culture, fostering loyalty, and driving operations synergies.

PR OFESSIONAL E X PERIENCE

SODEXO, Inc., Gaithersburg, MD

Operations Manager ( 2010 to 2014)

GlaxoSmithKline Parsippany, NJ

Manage Facilities & Food Service Operations in absence of General Manager for $140MM global contract, Sodexo's largest contract. $2MM annual budget managing both self-performed and sub-contracted services for GlaxoSmithKline, a global pharmaceutical client in a highly regulated and demanding environment. Business managed from a global perspective and governed by a highly complex contract and specific set of SOW's, CPI's and KPI's. Major focus on partnering with diverse vendors. Facilities include one 35 acre Consumer/R&D facility and one manufacturing facility. In the absence of General Manager, provide leadership to staff of 20 employees across all services including subcontractors. Several services operate 24/7/365. Services managed include logistics, mailroom, audio visual/conferencing, housekeeping, laboratory services, GMP cleaning, grounds keeping, snow removal, waste management (municipal, bio waste and hazardous waste), pest control, food services, fitness facility, and company store. On call 24/7 for emergency situations such as power outages, building failures, and weather events. Maintain and implement sanitary and safe conditions and training to adhere to auditing procedures. Oversee and manage payroll and other financials for our facilities various units, HR records and Unit Financial System. Work closely with Sodexo Controller to review financial statements. Train and orient unit personnel. Maintain safety records and training. Maintain customer satisfaction and good public relations with client. ISO9001 Certified. Telesearch Staffing Parsippany, NJ

Account Executive – Editing Department (2003 -2009) Responsible for reports, analyses and financial communications which provide company executives and operating managers with a clear and forward looking view of the financial effect of their management actions. Acts as a key financial liaison with department heads domestically and internationally. Ensure timely analysis of domestic and international business operation transactions. CASIO, Inc. Dover, NJ

Direct Sales and Customer Service Coordinator (2000-2003) Duties included researching and responding to customer needs, tracking customer transactions, responding to and resolving customer complaints, answering in-bound sales calls, and interaction with credit department to ascertain customer account status. BARBARA VILLACORTA

Page 2 of 2

Knoll Pharmaceutical Co. – BASF Corporation Mt. Olive, NJ Senior Executive Assistant/Legal Administrative Assistant, Strategic Planning (1996-2000) Supported Director, 5 Managers, and 2 Senior Analysts in the department’s efforts to develop, support, and drive integrated planning processes, which resulted in optimal value and growth for Knoll and BASF Pharma. Project Coordinator for the MERIDIA® Strategy 2000 Team. Developed and managed a large volume of meetings per year including the Strategic Policy Group, the yearly MERIDIA® Global Conference, and video-conferences with the Executive Board and Knoll AG in Germany. Prepared research & development contracts, confidentiality agreements, patent & trademark paperwork, merger & acquisition contracts for corporate legal department. Created large PowerPoint presentations for product plans, company plans, and the Business Director Manual. Coordinated department calendars and travel arrangements. Researched drug databases and submitted reviews for analysis.

Allamuchy Township Municipal Court Allamuchy, NJ Court Administrator ( 1992-1996)

Supervised the Deputy Court Administrator and one Violations Bureau Clerk. Supervised daily municipal court and violations bureau functions. Responsible for the Automated Traffic System installation with DMV. Prepared daily and monthly reports for the Administrative Office of the Courts, the NJ DMV, the Division of Fish, Game and Wildlife, the Violent Crimes Compensation Board, and the Drug Enforcement Demand Reduction Program. Responsible for setting bail in absence of Judge for DWI and misdemeanor crimes. Prepared and signed warrants, citizen criminal and traffic complaints.

ED UCATION

IFMA: Certified Facilities Manager (CFM)

Sussex County Community College Newton, NJ

Legal Studies Certificate

Legal Studies & Business Management

College Dean’s List, National Dean’s List, Phi Theta Kappa Honor Society. SKILLS & CERTIFICATIONS

IATA/49CFR Certified, Proficient in M icrosoft Office Suite, Labor Management, UFS, BRIO, Market Connection, UPS Campus Ship, caLANdar, Lotus Notes, Concur, AS400, RS6000. Fluent in German.

Contact this candidate