Front Office Microsoft
Resume:
MA. KRISTINE F. AGNIS
OBJECTIVES:
To obtain a position where I can effectively utilize and enhance my skills and experiences to a more challenging field.
WORK EXPERIENCE:
Company: Crimson Hotel Filinvest City Manila
Address: Entrata Urban Complex, 2609 Civic Drive, Filinvest City, Alabang, Muntinlupa City 1781, Philippines
Duration: January 2016 – January 9 2017
Position: Front Office Telephone Operator
-Answers incoming calls and places outgoing calls.
-Directs call to guest rooms, staff, or departments through the switchboard.
-Receives guest messages and deliver the same to the guest.
-Logs all wake-up call requests and performs wake-up call services.
-Provides information about hotel services to guests.
-Understand the telephone operator board and telephone etiquette.
-Knows what action to take when an emergency call is required.
-Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
-Assists in reporting telephone equipment or service complaints and problems.
-Trains or assists wit training new telephone operators in performance of job duties.
-To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
-Must be polite and courteous while answering the phone.
-Keep records of calls placed and received by all departments and recording the call charges.
-Update directory information on the front office software.
Company: Doña Jovita Garden Resort
Address: Brgy. Bagong Kalsada Calamba Laguna, Philippines
Duration: December 2014 – January 2016
Position: Frontdesk Officer/Attendant
Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Explain resort products, service and other information about the Resort as requested.
Sell, process and enter and confirm room reservations using selling techniques and strategies.
Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
Greet guests warmly and perform registration procedures.
Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
Verify payment for stay including incidental costs by obtaining credit information.
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
Answer incoming calls within 3 rings with appropriate greeting.
Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
Accurate accounting of cash bank assigned to each agent.
Post charges to guest accounts as designated.
Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
Other duties as assigned.
Company: SUMITRONICS PHILS., INC.
Address: Brgy. Real Calamba Laguna, Philippines
Duration: February 7, 2013 – June 2013
Position: Receptionist/Administration Staff
Answer all telephone calls and inquiries and direct them to right personnel, and department
Operates PABX telephone console to receive incoming message.
Collect, sort and distribute incoming and outgoing mails to concerned recipients.
Performs variety of clerical duties.
Greet and receive clients and visitors who have prior appointments with staff members and informing the client’s arrival
Manage the Company’s courier traffic and respect of incoming and outgoing documents/parcels
Provide support assistance on a variety of office/administrative functions
Carry out any other duties as directed by the management
Company: AMA COMPUTER COLLEGE OF CALAMBA
Address: Brgy. Parian Calamba Laguna, Philippines
Duration: July 2012 – January 2013
Position: Registrar Clerk
Resolves administrative problems and inquiries.
Generates Student Transcript of Records and Certificates
Generates Enrollment Report, Student Records Report, Terminal Reports and other written reports.
Typing various documents using Microsoft Office.
Provides basic assistant support to upper level supervisors and co-employees.
School Marketing
TRAININGS ATTENDED:
Food and Beverages NC II (Completed)
Center for Competencies Enhancement Development
Kristine Bldg. Chipeco Ave, Calamba, Laguna
(August 2014 - September 2014)
“ADVANCED COMPUTER TRAINING”
August 11, 2012
AMA Computer College Calamba Campus
On the Job Training - Sales and Marketing Department (Completed 360 hours)
Manila Ocean Park
QUIRINO GRANDSTAND LUNETA, MANILA PHILIPPINES
(January 2012 – March 2012)
On the Job Training - Accounting Department (Completed 240 hours)
Philippine Airport Ground Support Solutions Inc. (PAGSS)
3/F PAIR-PAGS CENTER NAIA AVE. Brgy. 198
PASAY, METRO MANILA, PHILIPPINES
(April 2011 – May 2011)
SEMINARS ATTENDED:
Comprehensive Housekeeping & Front Office Operations Seminar
December 01-03, 2014
Doña Jovita Garden Resort
Speaker: Mr. Julius Judalena
“Ethics at Work” & “Medical Emergencies at Work”
September 19, 2014
Center for Competencies Enhancement and Development
RESORTS: “Reveal the Excitement, State of the art facilities and Opportunities
in Resort Tourism Services”
February 26, 2012
(as a Convention Event Organizer & Committee)
SMX Convention Center, Seashell Ln, Pasay City, Metro Manila Philippines
I hereby certify that the above information given are true and correct as to the best of my knowledge.
Ma. Kristine F. Agnis
Applicant
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