Desktop Support Manager

RAFAEL SANCHEZ

*** ******** **. ********, ** ****4 770-***-**** ****************@*****.***

DESKTOP SUPPORT/HELPDESK/NETWORK SUPPORT

Bilingual IT professional seeking to benefit a department with technical knowledge and strong time management skills. Ability to identify and resolve problems in software/hardware installation and functioning. Competent in handling firewall and malware issues. Proficient in formatting PCS and retrieving accidentally deleted data from the system when needed. Build rapport with diverse individuals while handling various issues. In-depth knowledge of documenting and upgrading hardware and software systems. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals.

TECHNOLOGY SUMMARY

Programming: Cisco Command Line Interface (CLI), Basic SQL, Perl (Intermediate Level), Shell (Intermediate Level), Algorithm (High Level), C & C++ (Intermediate Level)

Protocols: Cisco (routers, switchers, IOS), eBGP, EIGRP (IPv6), OSFP v3, QoS, Layer 2, Layer 3, IPv6, RIP v2, RIP ng, Advanced IP addressing and routing, configuration of secured routing solutions, WLAN, LAN, WAN, Dynamic Multipoint VPN (DMVPN), Cisco Stackwise, Virtual Switch Services (VSS)

Operating Systems: Windows (NT, XP, Vista, 7, 8, 10), UNIX

Software: Microsoft Suite, Anti-virus, Anti-spam, anti-spyware

EDUCATION/CERTIFICATIONS

CCNP - Cisco Certified Network Professional 2016

Routing and Switching

CCNA – Cisco Certified Network Associate 2014

Routing and Switching

Chattahoochee Technical College, Marietta, GA 2013

AAS, Computer Information Systems, Networking Specialist GPA 3.95

Relevant Courses

Hardware Installation and Maintenance

Operating Systems Concepts

Computer Networking Fundamentals

Information Security Fundamentals

Introduction to Networks – CISCO

Cisco Routing and Switching Essentials

Cisco Scaling Networks

Cisco Connecting Networks

Unix/Linux Introduction, Unix/Linux Server

Unix/Linux Advanced Server

Unix/Linux Scripting

Certificates

Linux/Unix System Administrator

Network Technician

Network Support Specialist

Cisco Network Specialist

PC Repair & Network Technician

Universidad del Norte, Barranquilla, Atlántico 1993

AAS, Computer Programming GPA 3.6

PROFESSIONAL EXPERIENCE

Mariel Pace Insurance Agency, Marietta, GA January 2016 – Present

Desktop Support Technician

Installed and configured various network equipment which include computers, IP phones

Perform monthly maintenance and upgrades to systems hardware, software and related infrastructure

Gambetta Interpretations Inc., Marietta, GA January 2007 – Present

Self Employed Desktop Support Technician

Perform regular system backups and recovery as needed

Provide end-user support

Perform monthly maintenance and upgrades to systems hardware, software and related infrastructure

Auto Taxi Ejecutivo, Barranquilla, Colombia January 1997 – February 2003

Systems Manager

Perform monthly maintenance and upgrades to systems hardware, software and related infrastructure

Provide end-user support

Perform PC and printers preventative and corrective maintenance

Systems administrative support for Windows NT including servers, workstation upgrades, and account management including new user accounts

Self Employed, Barranquilla, Colombia January 1997 – February 2003

Systems Manager

Perform monthly maintenance and upgrades to systems hardware, software and related infrastructure

Provide end-user support

Perform PC and printers preventative and corrective maintenance

Systems administrative support for Windows NT including servers, workstation upgrades, and account management including new user accounts

Contact this candidate