Service Representative Administrative Assistant

Deborah Filete

*** ******** ****, ************* ** 10570

C: 845-***-**** H: 914-***-**** E: ************@*****.***

Dedicated Client Service Representative motivated to maintain client satisfaction and contribute to company success. Proved ability to establish rapport with clients.

Qualifications

Experienced in Word and Word Perfect

Included experience in Oncology and Reproductive testing and medical terminology

Typing and transcription

Complaints and resolution

Experienced problem solver

Strong documentation

Service Oriented

Strongly adhered to policies and protocol

Proven accuracy and reliability in making daily bank deposits

Resourceful

Work Experience

Client Service Representative

Laboratory Corporation of America/Genzyme Genetics, New York NY 1997-2016

Answered inbound calls from Doctors, Medical Staff, Patients and more

Made outbound calls to gather information and solve problems

Escalated calls appropriately

Worked with Sales Representatives when needed

Consulted with Clients to evaluated needs and best options

Provided and distributed results

Added testing/cancellation, escalation, turnaround times, specimen requirements

Ordered supplies for Clients and Sales Representatives

Followed complaints through resolution

Experienced in many types of computer software including LMS, Word, and Outlook

Deborah Filete 2

Work Experience continued

Administrative Assistant/Supervisor

Malcolm Pirnie Inc., Tarrytown NY 1990-1997

Supervised administrative needs for 15 chemist, biologists and support personnel

Met with and greeted visitors

Maintained LMS system

Entered test data, created reports, and forwarded reports to clients

Maintained supplies for Laboratory

Provided supplies to Engineers and Clients

Ensured custodial coverage of samples

Experienced in Word Perfect, Excel and Lotus

Education

SUNY at Alfred, Alfred NY

AAS Degree in Agricultural Science

Dean’s List

Berkeley College, White Plains NY

Diploma in Executive Secretarial/Information Processing

References

Available upon request

Volunteer Work

Phelps Memorial Hospital, Sleepy Hollow NY

Volunteered in patient transport and front desk

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