Business Operations Improvement

SUZANNE

SANCHEZ

B

u s i n e s s O p e r a t i o n s A n a l y s t

P RO F I L E

Six years of experience in account management, strategic planning, organizing and implementing project standards and follow through. I have a proven track record of thriving

in

a

fast

paced

and

constantly

evolving

work

environment.

I

am

looking

to

assist in company growth by identifying areas of quality improvement while providing a seamless

customer

experience.

WORK E X P E R I ENC E

Manager,

Program

Strategy

CaptureRx

/

July

2016

–

December

2016 Operational

point

of

contact

for

key

pharmacy

accounts

regarding

implementation

of program

strategy,

executing

changes

to

project

charters

identifying

new

sales opportunities

and

account

maintenance.

Worked

with

internal

customers

during

the implementation

phase

to

monitor

objectives

and

ensure

configurations

were

accurate

and deadlines

were

strictly

adhered

to

through

extensive

communication

and

auditing. Achieved

quality

assurance

by

coordinating

weekly

calls

and

reporting

pipelines

between key

accounts

and

our

executive

council,

(EC),

sales,

implementation

and

product departments.

• Streamlined

sales

process

and

developed

new

system

for

chain

pharmacy opportunities

leading

to

a

40%

higher

closing

rate

in

quarter

following implementation

• Consulted

as

a

subject

matter

expert

by

providing

training

content

and

guidance to

assist

in

employee

development

•

Developed

streamlined

workflows

and

process

improvement

by

analyzing complex

account

issues

and

ensuring

changes

are

aligned

with

CaptureRx mission

and

strategy

objectives

Senior

Account

Management

CaptureRx

/

November

2015

–

December

2016 Managed

federal

health

center

accounts

and

was

direct

liaison

between

pharmacy

and

key accounts

for

complex

questions,

issues

and

requests

associated

with

the

integrity

and compliancy

of

the

340B

program.

Responsible

for

client

success;

utilizing

various

tools

to achieve

standards

including

weekly

client

status

calls,

reporting,

web- based

software trainings,

individually

crafting

educational

information

and

identifying

areas

of

sales opportunities

to

expand

networks.

Documentation

and

follow- through

updated

daily

in Salesforce.

• Increased

customer

satisfaction

from

a

37%

approval

rating

in

2015,

to

an

88% in

2016.

Achieved

through

a

high

touch

strategy

by

providing

customized financial

analysis

reports,

trainings

and

recommendations

which

were

account specific

• Recognized

as

Employee

of

the

Quarter,

nominated

in

company- wide

employee survey

for

exceptional

guidance,

collaboration

and

leadership

qualities

• Customized

solutions

and

developed

action

plans

for

clients

to

resolve

complex issues

due

to

software

inadequacies,

this

contributed

to

exceeding

customer expectations

and

building

brand

loyalty

• Developed

written

content,

visual

presentations

and

shadowing

training program

to

on- board

new

employees

and

foster

growth

with

existing 210- 834- 8828

********@*****.***

17803

La

Cantera

Terrace

Apt.

8607

San

Antonio,

TX

78256

Bachelors

/

Business

Administration

University

of

Texas,

San

Antonio,

TX 2005

-

2010

Strategy

and

Business

Development

Analytical

Problem

Solving

Workflow

Process

Development

Client

Program

Strategy

Process

Improvement

Account

Coordination

Quality

Assurance

Detailed

Reports

and

Pivot

Tables

Operational

Planning

Excellent

Written

Communications

Skills

Excellent

Verbal

Communications

Skills

Peer

Development

Leadership

Self- starter

Goal

Oriented

E DU C A T I ON

E X P E R T I S E

SUZANNE

SANCHEZ

B

U S I N E S S D E V E L O P M E N T

WORK EXPER I ENCE / CONT I NUED

Account

Manager

InSource

Insurance

/

March

2015

–

September

2015 Supported executive management in business development, sales presentations and servicing a $2,000,000 book of business. Routinely engaged in frontline underwriting to assess risk and exposures of clients ensuring the appropriate products and services

were offered to complete coverage

and reported

accurately.

While

managing existing business, had

a

strong

presence

in

bringing

in

and

selling

new

business

by

marketing

new

accounts

to carriers and negotiating insurance contracts and premiums with carriers; leading to a higher

closing

rate

on

opportunities. Account

Manager

Walker

Myers

Insurance

&

Risk

Management

/

May

2014

–

March

2015 Responsible for managing existing and new business developments within assigned territory.

Managed all existing business by routinely auditing policies,

marketing renewal contracts

and

resolving

certificate

coverage

inquiries

and

issues

promptly.

Assisted

in

on- going

sales

efforts

by

marketing

new

accounts

to

carriers,

negotiating

premiums

and

closing sales cycle with client presentations. Ensured quality documentation was executed in Salesforce.

• Advanced

client

loyalty

and

developed

key

strategic

relationships

with

carriers

by regularly attending industry conferences, luncheons, social networking events, which directly led to an increased account retention and quicker turnaround on carrier

business

submissions

Account

Manager

Dentist

Secure

/

February

2013

–

May

2014 Supported executive management in business development and sales process including creation

of

sales

presentations,

event

planning

and

marketing

strategy.

Provided

on- going support for sales efforts, utilizing Salesforce for documentation, Basecamp for updating client pipelines and Zendesk as the client CRM to resolve incoming service requests. Participated

in

weekly

sales

meetings

to

go

over

opportunities

with

the

executive

team

and collaborate

on

the

closing

process.

• Contributed to the development and branding of an OSHA risk management content

for

dentists,

including

state

compliance

for

office

procedures

and

training materials

to

reduce

company

losses

and

mitigate

company

risks Assistant

Account

Manager

Hild

&

Hild,

LLC

/

June

2012

–

February

2013 Aided

Senior

Account

Manager

in

the

marketing

and

renewal

of

client

contracts

servicing

a

$3,000,000 book of business in the oil and gas industry. Managed an intern with direct supervision

and

assisted

in

the

training

and

development.

• Assisted in

creating

and

coordinating

the

marketing

and

branding

of

paper

goods and

business

cards

Employee

of

the

Quarter

- 2016

CaptureRx-

March

2016

Nominated

by

peers

as

a

collaborator

and

standout

employee

for

displayed

dedication

in

teamwork

and

leadership

AWARD S

Microsoft

Office

Suite

Salesforce

Electronic

Data

Interchange

Tool

ZenDesk

BaseCamp

JIRA

Software

WebEx

Meetings

Filezilla

S K I L L S

C E R T I F I C A T E S

HIPPA

Certification

November

2016

APEXUS

340B

UNIVERSITY

March

2016

Contact this candidate