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Sales Customer Service

Location:
Greenland, NH
Posted:
February 01, 2017

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Resume:

Lisa Lane

*** ********* **.

Portsmouth, NH *****

Cell: 603-***-****

acylew@r.postjobfree.com

SALES AND ACCOUNT REPRESENTATIVE

Client Prospecting-New-Account Development-Relationship Management-Sales-Planning- Presentations/Closings- Marketing Strategies-Niche Market/Business Development- Product Promotion-Territory Penetration-Customer Service Relations-Client Follow Up

*Dedicated, performance-driven sales professional with extensive experience in prospecting, customer relationship management, sales cycle management and sales-closing principles.

*Results-oriented and decisive leader with proven success in establishing a lasting presence in new markets, identifying growth opportunities, and initiating strong business alliances.

*Solid track record of increasing sales, market share and profitability.

*Demonstrated strengths in territory development, time and account management and sales strategy development.

Career Highlights

Lami Products Huntingdon Valley, PA 2014-Present

Retail Merchandiser – servicing 22 retail locations including Shaws & Hannaford. Responsibilities include merchandising clips strips throughout the store on a rotating cycle, putting the order up, new sales and writing reorder, excellent communication with store management with the focus on new products, increasing market share and brand awareness.

Kellogg’s Sales Company Battle Creek, MI 2009-2015

Sales Service Representative/Merchandiser – Portsmouth, NH

Responsible for filling the merchandising needs of the Market Basket customer. Areas of focus include unloading shipments, maintaining full shelf conditions, neatly merchandising displays and shelves, properly rotating stock and accurate price tags/POS in place for all departments. Maintain a timely and accurate call schedule. Responsible for identifying and communicating daily with store managers regarding problems, display changes and/or additional opportunities.

Advantage Sales & Merchandising Irvine, CA 2011- 2014

Retail Sales Merchandiser (ME & NH)

Responsible for servicing and selling to retail accounts within an assigned territory to ensure Client standards are met and volume is increased. Strong communication skills with the confidence to influence key decision makers at the store level is necessary.

Store Call Coverage includes merchandising, client audits, proper tagging, product rotations and requires the ability to manage time and prioritize.

Key Floral, Inc. Bedford, NH 2010-2013

Floral Merchandiser

As an outside vendor, successfully managed the Floral Department, in two of Hannaford’s grocery stores. Maintain and merchandise three aspects of the department including cut flower bouquets, inside and outside plant programs. Sales reporting, inventory control, unload & process 2 – 3 shipments per week, manage shrink and credits, communicate and consult with several managers throughout the retail location daily.

Selected Accomplishments

Successful at managing two high volume locations (Portsmouth & Hampton) in the hours given per location and varies weekly especially during holidays

Sales to date are up 20% over last year – weekly sales average is approximately $5,500 and this figure more than doubles during peak holiday period i.e. Valentine’s Day, Mother’s Day, Easter, Thanksgiving and Christmas

Established and maintains strong working relationships with management in both locations

Demdaco, DD Traders, Inc. Kansas City, MO 2006-2009

Account Representative

Generated new business opportunities in an outside sales role by cultivated relationships of established accounts, prospecting and aggressively pursuing new opportunities for sales growth in Northern Massachusetts and New Hampshire. Consulted and advised accounts of new products and how best to display them for quick sales. In 2009, Demdaco announced a downsize and corporate restructure citing “economic conditions.”

SELECTED ACCOMPLISHMENTS

Rolled out new product lines, including reset of product display, which increased sales by 10%

Conducted training for store management and associates on the features and benefits of the new product lines

Coordinated product stock flow to minimize stock outs and overstock, which maximized sales

Increased sales opportunities through cross promotions and cross merchandising

Pacing on track to do over 750K in gift and home décor in 2009 and bookings were up 115%

In 2008, I opened 37 new accounts

Enesco Group, Inc. Itasca, IL

Account Manager 2004-2006

In an outside sales capacity, existing accounts as well as new business opportunities were serviced in the Maine and New Hampshire territory. Some accounts in the greater Boston and Northern Massachusetts were also covered prior to Maine and New Hampshire. In 2006, Enesco filed Chapter 11 and later filed Chapter 13.

Increased sales, market share and brand awareness of leading lines like: Heartwood Creek by Jim Shore, Precious Moments and Cherished Teddies among others…

Exceeded sales goals by 15% in 2004 and opened 28 new accounts

Applause, LLC Woodland Hills, CA 2001-2004

Account Manager

Territory included Maine, New Hampshire and Vermont. Lines included plush and gift items which were sold to retail locations like, Hospital gift shops, Hallmark locations, Children’s Specialty Clothing & Toy Stores, Country Stores, catalog merchants, ect. In January 2005, due to extreme financial distress, Applause went out of business.

Successful at opening new accounts

Achieved and remained in the top tier of account managers based on sales volume

Recipient of the 2002 Applause Rainmaker Award

NorthCenter Foodservice Augusta, ME 1998-2001

Account Manager

Hired with this major Broadline food distributor to aggressively generate, develop and expand sales with new and existing accounts. Conducted weekly consultations with customers, prepared sales strategies and cultivated existing relationships by focusing on new business and suggesting value-added products and solutions to save the customer time and increase their profits. Accounts included: restaurants, coffee shops, schools, hospitals and summer camps.

In less than 3 years, territory was built to 96 accounts and generated over $1.3M in annual sales

Consistently met and exceeded sales and profit goals

Awarded numerous Monthly Sales Achievement Awards

Proven record of “relationship selling”

EDUCATION

BA IN BUSINESS ADMINISTRATION

BRISTOL COMMUNITY COLLEGE – FALL RIVER, MA

SOUTHEASTERN MASS UNIVERSITY – DARTMOUTH, MA



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