Customer Service Data Entry

Maryann B. Carlson

847-***-**** Cell: 847-***-****

E-mail: ******@***.*** Portfolio: coroflot.com/stll29

LinkedIn: http://www.linkedin.com/pub/maryann-carlson/14/834/523

Educational Background:

• Bachelor of Science degree in art/graphics-graduated cum laude, Master of Science in AV Communications, from

the University of Wisconsin-Stout, Menomonie Wisconsin

• Additional graphics courses at Triton College, at College of Lake County

• Quark and Illustrator courses at Harper College

• Indesign training seminar through General Learning Communications

• Training on HTML, CSS

Employment Skills: Metadata, Mac and PC, Quark Xpress, InDesign, Microsoft Word, Excel, Powerpoint,

Adobe Illustrator, Photoshop, Acrobat, typesetting, proofreading, data entry, page imposition, HTML

Job History:

October 2012-present-AbbVie Inc.-Contract Label Editor:

• Editing of pharmaceutical labels for transition from Abbott to AbbVie

• Formatting and updating copy per customer request

• Redlining of specs

• Checking Graphic artwork for correct color, layers and spelling for submission to client

• Creating PDF files for customers and printers

November 2011-October 2012-GraphicSource-Part-time Graphic Artist

• Creating and modifying artwork InDesign, Illustrator, and Quark

• Formatting and updating copy per customer request

• Proofreading of artwork

• Creating proofs for customer approval

• Creating PDF files for customers and printers

• Imposing pages in Flatworker and Trueflow for proof and plate

• Platemaking for press

March 2011-October 2011-Baxter Laboratories-Contract Labeling Graphic Artist

• Creating and modifying labels in Illustrator and InDesign, as well as formatting and updating copy

• Creating of Master Templates for projects in InDesign

• Handling of shipping, filing, and customer service of projects

• Proofreading of nutritional labels for packaging using AMA standards

October 2009-March 2011-Abbott Laboratories-Contract QA Specialist-Nutrition

• Proofreading of nutritional labels for packaging

• Building and modifying Master labels in Illustrator, as well as pouring and updating copy

• Creation of Master Templates for projects in Microsoft Word

• Creation of Master folders on Internet for client access to projects

• Handling of shipping, filing, and customer service of projects

April-September 2009-Kraft Foods-Contract–Metadata Specialist

• Created and inserted Metadata into images through Media Bin for new on-line database

• Proofread metadata and double checked image quality

• Converted files to JPEG format

June 2008-March 2009-Allstate Insurance Co.-Contract Claims Processer

• Provided training of processing procedures for new employees

• Organized mailed in claims from clients around the country, and prepared them for processing

• Processed client claims using data entry in Microsoft Word and Excel

• Proofread client claims for accuracy, fixed problems

• Made customer service calls in emergency situations

• Organized client files and put in folders for attorney approval

September 2002-May 2008-General Learning Communications-Production Artist

• Imported text and art into Microsoft Word, and Indesign documents, and manipulated page layouts

• Enhanced typesetting skills while doing customer revisions

• Worked on and developed style sheets in Microsoft Word, Quark, and Indesign for books and catalogs

• Created charts, graphs, and client art in Illustrator

• Worked on Powerpoint projects to create slides for presentation

• Prepared Excel sheets for project tracking

• Created PDF files for customers and printers

• Created a digital asset library of client images

May 1988-July 2002-H & S Graphics (Anthology)-Prepress Film Technician, Desktop Operator, Proofreader

• Assembled film for plates and press, learned about fonts and color composition

• Made the transition from film to computer to plate (CTP)

• Acquired the skills for postscripting, typesetting and prepping of files

• Gained proficiency in computer desktop layout for books and print media

• Gained basic knowledge of Illustrator and Photoshop, correcting art for client approval

• Helped develop the company newsletter, writing articles as well as doing typesetting and design work

• Proofread client markups and alterations; knowledge of strong grammar and language skills required

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