Customer Service Administrative Assistant
Resume:
Suzette Reneé Medrano
Roswell, NM
QUALIFICATIONS & SKILLS
EMT-Basic ~ Customer Service, Accounts Payable and Receivables, Billing, State and Federal Tax Preparation, Microsoft Windows 7 ~ Macintosh Apple Programs. Microsoft Office Professional Suite, Adobe Creative Suite CS5.5 Master Collection (Photo Shop, InDesign, Premier Pro, Flash Pro, After Effects, Dreamweaver, Adobe Acrobat), Advertising, Peach Tree Pro, Quick Books Pro ~ Accounting Programs, Windows Live, Email and Internet, J.D. Edwards, Ten key by touch, 80+ wpm, Audio Transcribing, telephone switchboard operation, copier, fax, digital transfers, Graphic Design ~ Website Development, All Accounting Operations and General Ledger Procedures, monthly billing and reporting, weekly scheduling of employees, Opening and Closing operations of the company, the cash register and credit card, daily and monthly reports. I am a fast learner, dependable, work well under pressure, management, people oriented, energetic, trustworthy, organized, self-starter, proficient, excellent customer care, great leadership skills.
EDUCATION
Eastern New Mexico University ~ Roswell, New Mexico 2011 ~ EMT Basic, CPR Certified
Eastern New Mexico University ~ Roswell and Portales 2008-2010~ Accounting prerequisites and third and fourth year for Bachelor’s in Business Administration/Accounting Major
Eastern New Mexico University ~ Roswell, NM 2005 ~ Graphic Design Development, Page Layout, Digital Editing
Blinn College ~ Bryan, Texas 1997-1999 ~ Information Technology ~ Business Administration
Courses Included: Computer Applications I and II, Microsoft Word, Excel, Power Point, Desktop Publishing, Accounting I and II, Records Management, Business English I and II, Business Calculations, Public Speaking, Business Communications, College Success
Eastern New Mexico University ~ Roswell, NM 1992 ~1993 ~ Basic General Education Requirements
EXPERIENCE
Glamour Girl Boutique & More ~ 2011-Current (Owner) ~ Online Retail Store
Retail Boutique ~ Specializing in the newest up-todate styles Sale of jewelry, purses, women’s and children's accessories, candles, picture frames, dancewear, personally crafted purses, bows, leather, shoes, women’s and children’s wear, wood and ceramic pieces. I carried many name brand items in addition to personalized and handcrafting most of the store inventory. I performed all duties required to run a business. Ordering of materials and inventory to stock the store. Performing daily accounting and bookkeeping operations. Monthly billing for all consignment partners. Opening and closing each day. Daily Banking percedures. Development and daily operations to run the company database and computer software designed and created by myself. Manufacturing of merchandise handcrafted and personalized for customers, including special orders. Providing superior customer service.
EXPERIENCE ~ continued
Glamour Girl Boutique & More ~ 2011-Current (Owner) ~ Online Retail Store
~ continued
Development of all company procedures and policies to run the business and to make sure customer satisfaction was one of our top priorities.
Cato Clothing Store ~ 2012 ~ Store Manager
Retail Clothing Store Manager. I performed all duties and operations as a store manager ensuring all policy and procedures of the corporation were followed and successfully fulfilled. I opened and closed the store as required and met all deadlines prior to closing. I was in charge of 6 other associates and an Assistant Manager. I did all the scheduling, which was done in-house. I took the daily deposit abiding by all security requirements and meeting and use of the safe. security clearances for the company Operated the Front and Back Office Software Program to work directly with home office. I was in charge of all direct customer service making sure all customers were happy and satisfied prior to leaving the store to insure their return back to the store. My responsibilities also included meeting my sales margins and beating last years sales along with an increase to assure the store is making more revenue. I also supervised all exchanges and returns made in the store following all store policies and procedures of the Cato Corporation.
Schrimsher Ranch Real Estate 2002-2012 ~ Office Manager
First line of contact, Quick Books Accounting Software ~ all accounting procedures for operation of the business (daily and monthly billing, taxes, payroll, accounts receivables/payables, monthly reports/banking reconciliation, daily deposits, All correspondence letters for the company, faxes, RANM for Real Estate Contracts, audio transcribing, digital transfers and operations, Narrative Appraisal Reports for farms and ranches, website content ~ design development and management. All advertising for the company (brochures, flyers, bill board signs, DVD videos, magazine ads, mailers, newsletters), development of business logo for company ~ letterheads, envelopes and business cards.
Head Supervisor of all employees, Data Base Developer and Operator for full client/property/state/county database. I performed all other duties as assigned and needed for operating a real estate business proficiently and effectively.
ITS QUEST ~ Roswell, New Mexico ~ 2000-2002
Schrimsher Ranch Real Estate ~ 1 month ~ (hired on as a full-time employee)
NMMI ~ Information Systems ~ Temporary Administrative Assistant ~ 2001-2002
Main Switchboard Operator for the whole campus, PDF forms Development and Design for several departments, Quick Books Accounting Software ~ Accounts Receivable/Payables, ordering, receiving and disbursement of all computers, computer supplies, and Software Programs and equipment ~ for all cadets and parents. Complete ordering and stocking of office supplies and equipment needed for the department. Direct Assistant to head of department performing all travel reservations and daily/weekly/monthly scheduling for all appointments, meetings, and required travel for department heads and I performed all other duties assigned and needed for operation of the department.
EXPERIENCE ~ continued
Diamond A Cross ~ Temporary Administrative Assistant 2000-2001Switchboard Operator ~ Safety
Coordinator ~ Truck Driver Analysis and Compliance Assistant. Daily business operations, calculations for mill reports for all daily/weekly/monthly logs and reports, Peach Tree Accounting Software ~ Accounts Receivables/Payables, ordering, FedEx daily package development and shipment, development of safety operations and procedures in the office, mill, and company truck drivers incorporating all OSHA requirements and including daily/weekly/monthly appointments and travel reservations for the head director and I performed all other duties as assigned and needed for operation of the company.
MMW Fabrication and CES ~ Hurst, Texas 1999-2000 ~ Administrative Assistant/Accounts
Receivables and Payable Director, Switchboard Operator
Peachtree Accounting Software for Accounts Receivables/Payables for both companies, complete billing and monthly reports, cell phone and radio coordinator and supervisor for both companies. Spreadsheet application coordinator and developer and I performed all other duties as assigned and needed for proficient operation of the companies.
REFERENCES
Paisley Terry ~ Private Home Heath ~ Roswell, New Mexico ~ 575-***-****
Lisa Connell ~ EMT ~ Police Dispatch ~ Albuquerque, New Mexico ~
Jan Winkler ~ UPS ~ Roswell, New Mexico ~ 575-***-****
Gwen Berg ~ Retired ~ Roswell, New Mexico ~ 575-***-****
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