Zbigniew Bien

E-mail :

* *****-**-** ******

CONTACT

acylb3@r.postjobfree.com

Nakano-ku Website:

Tky-to 164-0001, https://jp.linkedin.com/in/zbigniew-

Japan bien

Phone : +81-50-313*-****

WORK EXPERIENCE

CCC - Czech Republic June 2014 December 2016

IT Specialist

-Supporting more than 100 retail shops located in Czech Republic and Slovakia with day to day IT related issues

-Network troubleshooting and configuration

-New POS system rollout in Slovakia

-Troubleshooting POS system

-Hardware and Software troubleshooting and maintenance

-Hardware procurement and instalation for newly opened shops (including network cabinets, servers, switches, routers,

cameras, and cabling)

CSC - Czech Republic March 2013 May 2014

Backup Teamlead

-Assisting in resolving employees issues and concerns

-Preparing knowledge materials to educate staff

-Guarantying SLA achievements

-Maintaining continuous client relationship by using various communication channels (phone, mail, chat and face to face)

-Collaborating in knowledge transfer and client aquisitition project s

CSC - Czech Republic August 2011 March 2013

Service Desk Analyst

-Actively supporting 5 companies in Polish, Czech, and English language

-Handling incoming incidents via phone / e-mail promptly and effectively.

-Provide troubleshooting and configuration support for client desktop and

networking environment.

-Investigating and implementing ways of reducing calls to the Help Desk

-Updating support documentation.

-Mentoring/training newly started agents.

Capgemini - Poland October 2010 July 2011

IT Support Specialist

-Providing 1st line of support for customers in North America

-Monitoring and maintaining the standards of service

-Training of new employees

Zbigniew Bien 1

Moose language school - Poland September 2009 June 2011

Teacher of English

-Teaching individuals and groups

-Age groups: adults, children, and adolescent

-Preparation of teaching materials

QUALIFICATIONS

Course: PC Hardware: computer assembly and maintenance

Course: Introduction to PHP

Course: Programing in PHP5

Course: Theory of computer networks - TCP/IP

Driving license

LANGUAGES

Polish - Native level

English - Full professional proficiency

Czech - Professional working proficiency

German - Basic level

EDUCATION

MA in English filology September 2008 June 2010

Jagiellonian University

Specializing in Language Interpretation and Translation

BA in English filology September 2004 June 2007

State Higher Vocational School in Nysa

Specializing in Teaching English as a Second or Foreign Language

REFERENCES

References available upon request.

Zbigniew Bien 2

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