EDUCATION WEATHERHEAD SCHOOL OF MANAGEMENT Cleveland, Ohio

Case Western Reserve University

Master of Science in Management, Operations Research & Supply Chain

Management

Merit-Based Scholarship

GPA 3.8/4.0

Six Sigma Green Belt Certification

Teaching assistant for course Statistics for Business and Management

Science

SHANGHAI UNIVERSITY OF INTERNATIONAL BUSINESS AND Shanghai,

ECONOMICS/ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY China

Bachelor of Management, 2015

Bachelor of Business (Logistics and Supply Chain Management), 2015

Graduation with Distinction for both degree, 2015

GPA 3.8/4.0

EXPERIENCE MMS AT&T Cleveland, Ohio

09/2016 - AT&T Authorized Retailer in charge of Michigan and Ohio

12/2016

Sales Representative

Increased sales and expanded 230 new customers in 2 months by adopting

marketing strategy, while ensuring the continuation and enhancements of

service

Provided reports to supervisor regarding the competitive landscape and

customer feedback based on customer data analysis

05/2016 - UNITED PARCEL SERVICE (UPS) Shanghai, China

08/2016

Project Management Intern

Ensured 98% on time delivery of HP and Lenovo small parcel by tracking

10,000 records per week and providing comprehensive statistic support

in daily performance report

Decreased non contingent delay 10% by analyzing the weekly damage

reports for HP and Lenovo and improving existing SOP

08/2012 - CHINA UNICOM

06/2014 Shanghai, China

A Chinese state-owned telecommunications operator

Customer Service Intern

Analyzed customer feedback data (70,000 records per week) and completed

root cause analysis

Cut administration costs by 20% by forecasting the future customer

demands and composing written of analysis recommended staffing based on

customer demands

PROJECTS SUPPLY CHAIN AND INVENTORY MANAGEMENT SYSTEM DESIGN FOR Cleveland, Ohio

09/2016 - EVERYKEY INC.

12/2016

Student Consultant

Reshaped the inventory management process and implemented barcode

system in its manufacturer, Co-ax, increasing inventory accuracy from

87% to 99.99%

Slashed customer order receive time from 14 days to 7 days by adopting

six sigma DMAIC methodology to optimized current supply chain process

ADDITIONAL Computer Skills: Advanced knowledge in Microsoft Excel, including

VLOOKUP, Pivot Tables Solver, VBA, @risk, Word, PowerPoint, SPSS,

Access, JMP, ARENA, SAP, Tableau, VBA.

Language Skills: English and Mandarin

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