Gretta A. Salerno

*** *********** ****

Lincoln, Nebraska 68505

402-***-****

acyl9t@r.postjobfree.com

acyl9t@r.postjobfree.com

Education/Certification/License

Long-Term Care Administration (est. completion March 2017)

Southeast Community College

Lincoln, NE

Assisted-Living Facility Administrator REGISTRY1113

Date of Issuance 06-15-16

M.A. Management w/Emphasis in Leadership

Doane College 2009

Lincoln, NE

B.S. Management

Bellevue University - 2002

Bellevue, NE

American Sign Language Interpreter Certification

CDL- Class A

Professional Experience

04/13 Present

Uribe Refuse and Recycling

Office Manager Lincoln, NE

Manage the office employees and activities; bookkeeping, reception, roll-offs, and

containers.

Submit reports on a weekly, monthly, and quarterly basis.

Resolve customer complaints in a timely manner.

Process and track recurring credit card payments; reconciling the credit card

database.

Maintain the company website; created and updated marketing materials.

Follow up on delinquent accounts.

Decreased a loss in revenue by catching billing errors early on.

Increased customer retention rate by creating a database to track customer s

practices and anticipate their upcoming needs.

Designed a welcome packet providing information regarding services and payment

options. Increased recurring credit card and auto-pay enrollment by 26%.

06/12 03/13

Kelly Services, Inc. (Assignment at Novartis)

Engineering Department Technical Documentation Specialist

Human Resources Department Interim Onboarding Coordinator

During the company s restructuring phase, recorded the meeting minutes on a daily

basis for the Equipment Qualification Review Board and the Validation Review

Board.

Researched and pulled documentation for continuous internal audits and FDA

audits.

Tracked the progress of pharmaceutical equipment trains repair. Entered

information daily (KPI on PMs, etc.) for the meeting minutes.

Scanned schematics, service manuals, SOP, and other documentation for audit

preparation.

Created instructions and provided training to enter projects into the Facility

Surveillance Dashboard for the new engineering staff.

Interim Onboarding Coordinator for two months in the Human Resources

Department during a major hiring project. Scheduled orientation and appointments

for the new hires.

Created training material for the Human Resources and the Engineering

departments.

03/09 06/11

University of Nebraska Foundation

Gift Processing Supervisor Accounting Department

Lincoln, NE

Accountable for the accurate distribution of $1.5 million annually of donor gifts,

stocks, matching gifts, and in-kind gifts being processed into fund accounts.

Supervised six employees in administrative operations.

Created and monitored metrics as it related to the Gift Processing Department.

Reduced inquiry response time and reduced adjustments.

Generated new procedures and reorganized existing procedures; improved

receipting turn-around time.

Identified issues for the Accounting Department during a conversion upgrade to

Blackbaud Raisers Edge and Financial Edge.

Developed and maintained employee job descriptions and handbooks.

Continuously evaluated internal control measures and regulations to ensure the Gift

Processing Department was in compliance.

Sat on the University of Nebraska Foundation Safety Committee.

Lincoln Memorial Funeral Home & Cemetery 07/07-03/09

Office Manager - Lincoln, NE

Supervised four employees in administrative operations; bookkeeping, reception,

contract processing, pre-need and at-need, marker ordering, and other funeral

arrangements.

Met with families of the deceased to discuss funeral services, pre-arranged

contracts, and pricing. Demonstrated professionalism and compassion when

working with family members.

Developed new procedures for contract processing to increase turn-around time;

upgraded and downgraded contracts.

Followed up on delinquent accounts.

Established relationships with vendors and families.

Submitted weekly, monthly, and quarterly reports for property, inventory, and sales.

Researched and interpreted regulations as they pertain to the funeral industry.

Worked as a Family Service Counselor for three months before taking the office

manager position.

Muscular Dystrophy Association (MDA) 04/99-02/07

Administrative Assistant - Lincoln, NE

Coordinated fundraising events throughout the year in central and western Nebraska

including the annual Labor Day Telethon on KLKN TV 8.

Assisted the directors with the annual budget preparation.

Managed the daily office activities; bookkeeping, reports, inventory, etc. Submitted

reports on a weekly, monthly, and quarterly basis.

Strengthened relationships with families, donors, and vendors.

Organized up to 75 volunteers into groups for a variety of fundraising events

including the annual Telethon.

Supervised up to six employees in the office. Coached employees on event phone

recruitment leading our district to meet and exceed goals.

Worked in the Phoenix, AZ office from 03/96 11/97.

Programs/Applications

Microsoft Office Suite

Blackbaud Raisers Edge/Financial Edge/Kintera

SharePoint

Nuance - PaperPort

Adobe Acrobat

AS400

Oce PlotWave 300

Internet

www.linkedin.com/in/grettasalerno

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