Celesta D. Davis 815-***-**** acyl55@r.postjobfree.com 9811 Saint Albans St, Hebron, IL 60034

Are you looking for a detail-oriented, self-motivated, experienced sales/customer-service professional who truly works well both independently

and as part of a team? That special employee with the rare ability to make friends and build rapport almost effortlessly, while remaining

professional and focused at all times? Well, look no further - these are my best personal qualities! My other skills include:

Microsoft Office: Word, Excel, PowerPoint, Outlook PCs and Macs Printers/Copiers/Scanners Maintaining Confidential Client Records

Social Media/Social Media Marketing Typing: 60+ wpm B2B and B2C Inside and Outside Sales Sales Presentations

Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally Team

Management Consultative Selling LongTerm Customer/Client Relationships

Account Management Client/Customer Support ColdCalling

NOV 2016 Present

AMBA

Benefits Advisor

Providing Supplemental Health Products to Association Members throughout the Chicagoland Area.

AUG 2015 JUN 2016

PC Connection, Inc.

Inside Sales/Account Manager

Selling IT hardware, software, and services

Mine current and former customer accounts list to develop a Book of Business

Coldcalling on both former customers and new leads as a means to expand my customer base

Act as a single point of contact for my customers, handling their account from beginning to end

answering their questions, or connecting them with company or partner IT experts for answers or advice

placing orders for various IT products and services

Create IT solutions to fit the customers needs and budget, offering suggestions to help with both

Genesis Technologies Northbrook, IL SEP 2013 NOV 2014

Account Management Representative

Inbound call center

Answered phones and routed calls to appropriate department

Ordered parts/equipment or schedule maintenance/service for Field Technicians

Troubleshoot printer/toner issues prior to dispatching technicians

Problem resolution and escalation

Made collection calls on unpaid accounts

The Touchstone Group Chicago, IL JAN 2013 AUG 2013

Leasing Agent

Market and rent available units to potential tenants

Composed internet advertisements and listed available properties on the MLS, Craigslist, and social media

Interviewed prospective tenants and recorded information to ascertain needs and qualifications

Accompanied prospects to available units and discussed size and layout of rooms, available facilities and amenities, services

available, and terms of lease

Accepted rental and credit applications from prospective tenants and submitted it to the company for verification

Completed lease form or agreement and collected rental deposits

Inspected condition of vacant premises prelease and upon vacancy and arranged for necessary maintenance

US Census Bureau McDonough County, IL JAN 2010 AUG 2010

Assistant Crew Leader/NRFU RI Enumerator Apr

Aug

Led a crew of National Respondent FollowUp ReInterview Enumerators

Acted as liaison between Enumerators and Crew Leader

Trained, observed and reported on Enumerators' progress and ability to perform their duties

Met twice per week with the Crew Leader to pass on information and paperwork and receive assignments

Met with Enumerators daily to review reports and pay sheet from the previous day and to delegate assignments

Complete my assigned reinterviews of Census Respondents and complete any missing information on questionnaire

QAC Representative (US Census) Jan Apr

Established and maintained the Macomb Area Questionnaire Assistance Center

Each morning, set up the QAC booth in the designated area at City Hall

Provided assistance to the public by answering questions, providing foreign language translations and assisting with questionnaire

completion when requested

Maintained meticulous records of any and all public contact

Established and maintained a good rapport with the officials at City Hall and the public

AFLAC McDonough County, IL OCT 2009 OCT 2010

Insurance Agent

B2B Doortodoor sales of supplemental health insurance products

Prospected and developed leads by talking to business owners and collecting referrals from clients, and some telephone coldcalling

Conducted group or individual informational meetings to introduce the products to the employees

Scheduled and conducted oneonone consultative meetings with the employees to determine the best products for each individual

Explained and built the value of the package with the prospect

Filled out the paperwork/applications with the prospect, then submitted it to the company either electronically or by hand

Followed up every sale with excellent customer service, and maintained communication with the customer to ensure a longterm

customer relationship

IL Department of Human Services, DORS Program McDonough County, IL APR 2009 FEB 2011

Personal Assistant to the Elderly/Disabled

Cared for the elderly/disabled in their homes, providing companionship and household/personal care assistance.

United States Navy

Hospital Corpsman/Emergency Medical Technician 4 Years Active, 6 Years Reserve

1 Year: Naval Medical Center, San Diego, CA, Ward 3West

6 Months: Naval Medical Center, San Diego, CA, Inpatient Records Department

2 Years: Naval Medical Clinic China Lake, CA, Medical Front and Back Office, EMT, and other departments on rotation

6 Months: Boot Camp and Naval Hospital Corps A School

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