front office manager

RESUME

AMAL C.M

*********@*****.***

Ph: 009**-********

OBJECTIVE

To create a niche in myself in the field of hospitality to serve the best to my organization.

PROFILE

Hospitality professional with Higher secondary and 4.6 years of experience

A self-confident, ambitious $ energetic individual, who is consistent, well adaptive towards corporate culture and ability to work under pressure.

Able to work deadlines, extremely systematic, organized and multi tasked.

Ability to deal with people diplomatically.

Friendly nature and positive.

CAPABALITIES

Quick at learning new concepts and technologies and putting them to use.

Displaying initiative independence and can work own or as a part of a team.

Setting higher standards of performance.

EDUCATION

Higher Secondary Education

SOFTWARE EXPOSURE

IDS,HOTSOFT,INFINIT,HOTWORLD,D.T.P

DIPLOMA IN INDIAN AND FOREIGN ACCOUNTS,M.S OFFICE SPECIALIST

INTERNATIONAL ASSOCIATE BOOKEEPING(I.A.B)

WORK EXPERIENCES

06 months of experience with HOTEL MAYURA INN Guruvayur as a Front office associate. Night auditor

Job Profile:

Welcoming guests with a smile.

Making Check-ins and Check-outs of the hotel guests

Responsible for cash and the transactions within front office during duty time.

Updating guest notification system on daily basis

Responsible for key card making and room allotting

Preparing customer satisfaction $ complaints register on daily basis.

Submitting the satisfaction registers to the manager.

Taking reservations through phone and arranging the rooms for reserved guests with the help of housekeeping department.

Solving guests problems

Preparing for the check-ins and checkouts for a smooth function on daily basis.

Auditing during night shifts, auditing of tariff, postings, checking transactions, settlements, cash, guest ledgers and etc..

01 year experience in HOTEL SHARARA PLAZA, Kannur in accounts dept.

Job Profile:

• Prepare daily revenue reports

• Run audit reports for the front office system

• Make corrections and adjustments to books

• Enter all pertinent information into a prescribed bookkeeping system

• Balance all revenue and settlement accounts

• Provide relief support to the front desk officer

• Transmit credit card batches

• Act as hotel system liaison after hours

02 year experience in RAMEE GROUP of hotels and resorts Bahrain

Front office duty manager

Job Profile:

Welcoming guests with a smile.

Making Check-ins and Check-outs of the hotel guests

Responsible for cash and the transactions within front office during duty time.

Updating guest notification system on daily basis

Responsible for key card making and room allotting

Preparing customer satisfaction $ complaints register on daily basis.

Submitting the satisfaction registers to the manager.

Taking reservations through phone and arranging the rooms for reserved guests with the help of housekeeping department.

Solving guests problems

Preparing for the check-ins and checkouts for a smooth function on daily basis.

Auditing during night shifts, auditing of tariff, postings, checking transactions, settlements, cash, guest ledgers and etc...

Currently Working With BAISAN INTERNATIONAL HOTEL BAHRAIN as a Front office duty manager

Job Profile:

Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. 2. Maintain a professional and high quality service oriented environment at all times. 3. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. 4. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. 5. Undertake full responsibility for Scheduling and Payroll of the department. 6. Undertake full responsibility for managing operating expenses and purchasing for the department 7. Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. 8. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. 9. Coordinate daily activities with hotel management team on a daily basis. 10. Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture. 11. be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.

LANGUAGES KNOWN

To Speak : English, Arabic, Hindi and Malayalam

To read and write : English, Hindi and Malayalam

PERSONAL DETAILS

Date of birth : 18th OCTOBER 1993

Marital status : single

Sex : Male

Religion : Hindu

Fathers Name : Mr. MANIKANDAN C.S

Nationality : Indian

Passport number : J 4747109

Place of issue : Cochin

Date of issue : 26.5.2011

Date of expiry : 25.5.2021

Hobbies : Driving, Listening music

REFERENCE

Mr. akhilashmanilal

(F.O.M – Hotel MAYURA Guruvayur, 0091 953-***-****)

Mr.santhosh Kumar

(G.M-HOTEL SHARARAPLAZA -009*-*********)

Mr.NARAYAN POOJARI

(F.O MANAGER RAMEE, 009**-********)

DECLERATION

I sincerely believe that the above mentioned facts are true to my knowledge and belief.

Date: 03.07.16 sincerely

Place: Bahrain, Manama AMAL C.M

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