Customer Service Sales

Tara Lianzo

Cell -516-***-****

E-mail: **********@*****.***

Franklin Square,NY 11010

SUMMARY

Highly respected by fellow peers for dependability,hard work and willingness to resolve problems quickly.Outstanding communication skills. Experience working with high volume, fast paced beauty brands.In depth knowledge of cosmetics,skin, and body care.The ability to think outside of the box. Self-motivated, energetic team player with strong leadership and interpersonal skills. Easily adaptable in any situation. Building relationships and motivating others. PC, POS system,cash re-practices,Auditing and payroll proficient.Ability to manage in unstructured situations with innovative and creative thinking.

WORK EXPERIENCE

Cargo Cosmetics December 2014 December 2016

Territory Manager/Freelance Makeup Artist

Responsibilities:

Communicated with clients to clarify visual requirements. Helped counters reach monthly sales goals. Traveled to different locations for events and to show clientele the upcoming new products.30 minute makeup applications.Consistently seeking new trends and product knowledge to answer questions and address concerns for the customer. Called clients on upcoming promotions and events. Proven the ability to understand the customers expectations and communicate effectively to handle/address their needs and concerns. Selected and applied correct and effective products specific to client’s skin types and or color. Setting up events to bring up monthly revenue. Conducted interviews.Coordinated all social media marketing . Ability to manage in unstructured situations with innovative and creative thinking. Support replenishment activities that kept the counter full and abundant. Assisted with floor sets, window changes, visual presentations, signage placement, etc. as directed.

Skills Used:

Customer service, Time management, Multitasking, Clienteling, Strategic sales tactics to help my stores reach their monthly sales goals and my own. Make-up artistry, knowledge of skincare, Marketing, social media marketing,Microsoft office and Excel,fragrance knowledge.

Revlon February 2013 December 2014

Business Manager

Responsibilities:

Led a daily team of 9 beauty advisers and scheduled up to 20 make-up artists for events. Made schedules. Interacted with HR on a monthly basis to go over the counters numbers and to resolve any issues that may be interfering in the counters progress. Coordinated all social media marketing. Revamped and kept company website up to date.Trained new hires. Hired the best beauty advisers i saw fit for the brand. Traveled to the NJ location on a monthly basis for events or to train new hires. 30 minute make up applications. Helped counters reach monthly sales goals.Marketed and recommended various beauty and makeup products to clients. Welcomed and interacted with all clients, in a friendly and polite manner.Prepared daily,weekly, monthly sales goals for the counter with a 20% increases. The counter was always kept clean and full of products. Developed the counter and team to a successful 8.9% increase for FY 2013.

Skills Used:

Make-up Artistry, payroll,Sales,Management,Training, Customer Service, POS systems,Marketing,Inventory control, Interviewing,Time management, Schedule Management,processing orders,clienteling,social media marketing,fragrance knowledge

Mineral Fusion Cosmetics January 2011 February 2013

Visual Merchandising Mgr/Makeup Artist

Responsibilities:

Responsible for production of visual directives, which include: renderings, file management, design page layout, templates and final pagination. Assist the Visual Managers in preparing, planning and adhering to strict time-lines for all visual merchandising projects and tasks.Assists the Visual Managers with monthly store sets, sales conferences and store visits when appropriate. Supports Sr. Manager Premium Wholesale with special projects that are communicated in the written form via visual directives and/or visual updates Manage partnership with printers and external vendors that produce visual directive Supports Sr. Manager Premium Wholesale with operational duties.Requirements. Used Cosmetic tools and techniques.Confer with clients to determine their individual hair care needs.Color correcting for all skin types and color tones. Scar concealing, Acne prevention, 30 -60 minute make-up applications Proven ability to understand customers expectations and communicated effectively to handle/address customers needs. Greeted customers in a timely, professional and engaging manner. Generated additional revenue through off site outreach programs.

Skills Used:

Make-up Artistry,Strong knowledge of skin and hair care products, Organization, Sales,Management,Training, Customer Service,Marketing,Inventory control,Time management, Schedule Management,Processing orders, clienteling,social media marketing,fragrance knowledge.

Guerlain Cosmetics August 2006 January 2011

Counter Manager

Responsibilities:

Achieving monthly and weekly sales goals. Identifying business opportunities (collaborating with other brands, events, etc.)

Developing brand awareness with clients and in the store with the right exposure(windows, VIP club, personal shoppers, etc.)

Set and achieved personal sales goals while supporting the goals of the team. Greeted customers in a timely, professional and engaging manner. Provided honest and confident feedback to customers regarding products.Consistently seek new trends and product knowledge to act as an expert for the customer. Recruit,train, coach, motivate and develop new and incumbent associates on company policies and procedures,product knowledge, and personal/department productivity goals. Opened new Rewards accounts as a means of building customers relationships.Communicated regularly with vendors, planners,distributors, and buyers regarding stock needs, customer preferences, and special events. Made schedules. Calculated the teams hours for payroll. Communicated business opportunities that included line performance, stock levels and team motivation and recognition. Managed a team of 9 employees.Conducted 30-45 min make up applications.Conducted 30-45 min facials. Created a spa like experience for every one of our guests.Created events with event planners for guests to bring up monthly revenue. Helped the other counters when they needed coverage.Helped clients with Color correction,color matching and scar covering. Support replenishment activities that kept the counter full and abundant. Assisted with floor sets, window changes, visual presentations, signage placement, etc. as directed.

Skills Used:

Superior organizational and time management skills.The ability to build relationships and influence others.Set and achieve goals,Multitask in a fast-paced environment.Strong sense of urgency and a thirst for knowledge.Ability to lead by example.Makeup Artistry, Strong knowledge of skincare and fragrance,Training, Customer Service, POS systems,Marketing,Inventory control, Interviewing, fragrance knowledge,Processing orders, clienteling,Strategic Sales,Facials,Knowledge of skincare,and knowledge of planograms.

EDUCATION

H.Frank Carey High 1993-1999

Tara Lianzo

3

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