Management Manager

Curriculum Vitae - Experienced Administration, Accounts and Customer Support Professional

1. OBJECTIVE

To seek career in a challenging, rewarding and diverse atmosphere but not every "run of the mill". Ideal environment will be one that is full of creative opportunities, growth and advancement. I am eager to utilize my strong work ethic, education and experience in area of Administration, Sales and Management.

2. CAREER OVERVIEW

As an Administration, customer service, accounts and management professional with 6+ years of expertise, I have worked in challenging positions in project Management & public Relations. I have a proven track record of developing new business, supervising a team of professionals and motivating them to exceed our targets. I have strong attitude to "expect the unexpected" at any given time. 3. KEY SKILLS

High level computer skills including Excel, Word, PowerPoint and custom made management and accounts solutions.

Expert in English, Urdu and Hindi in all terms (Reading, speaking, writing).

Strong supervision and management abilities to work with a positive attitude in a high pressured environment.

Strong work ethics to be a team player and carry task forward on collective basis.

Experience in managing daily accounts sheets, payroll management and using Tally and other customized accounting softwares for accounts management.

well versed in using CRM softwares like Siebel, HIMS, Efront and others etc. 4. EXPERIENCE

Thumbay Hospital, Ajman, UAE

Duration: June 2014 - Current

Designation: Assistant Supervisor Customer Care

Job Responsibilities:

To promote customer care and to help customers to resolve their queries. and to give appropriate and relevant information to the customers.

Effectively handling and maintaining daily cash records.

Follow the Business Code of Conduct and Ethics and other related policies, maintaining ethical behavior at all times to promote business and to maintain a position of trust and responsibility by keeping all custoers’ business confidential.

Worked with the Quality Assurance team for achieving the JCI standards.

Worked with the team to achieve standards as per requirement of Dubai Quality Appreciation Award

(DQAA)

Self-motivation to increase knowledge and skills by in-house trainings and seminars.

Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments. FARRUKH HAMEED

Ajman, United Arab Emirates

Email: *******.********@*****.***

Contact: +971-**-***-****

Curriculum Vitae - Experienced Administration, Accounts and Customer Support Professional

Business Communication Solution (Mobilink Telecommunication) Duration: Oct 2012 – Feb 2014

Designation: Team Lead–Customer support & Complaint Division Trainings: Attended and assisted several on job training programs in Mobilink learning Centre to improve skills & capabilities that includes: Time and Stress Management, Self- leadership, Understanding building, Art and Science the nature of Business Technically Job Responsibilities:

Worked as a Team lead for Customer support & complaint division and being held responsible to send the report to the Line Manager on daily basis and discuss issues & departmental performance in weekly

& monthly meetings.

No compromised between quality & quantity and always make sure to deliver the excellent customer services in regards to products and services and prompt action against customer complaints.

Obtain & examine all relevant information in order to assess validity of complaints and to determine possible causes. Refer unresolved customer grievances for further investigation and always resolve in the best possible way.

AHSAS Foundation (NGO) Pakistan(Part-time):

Duration: MAY 2011 – FEB 2014

Designation: Accounts Executive - Program supervisor Job Responsibilities:

Working in close coordination with finance Manager, supervising managing monthly payroll, handling funds accounts data and checking weekly reports.

Supervising all construction work for schools and healthcare centers and Interacts with other departments and business units to resolve financial related issues.

Coordiatig with differet NGO’s i Orgaizig Cofereces, Workshops, traiigs,

Awareness programs to help and aware the women for their rights.

Organizing different in house workshops & trainings for professionals

Sports Sensing Inc. (Pakistan)

Duration: FEB 2010 – Mar 2012

Designation: Sales & Customer Support - Accounts Associate Trainings: Undergone the training for Networking & Image Processing during the employment at Sport Sports Sensing INC, Islamabad-Pakistan.

Job Responsibilities:

Started working as a Sales & Customer Support coordinator then later on moved to the Accounts department.

Was being held responsible to report directly to the General Manager for all business strategies & development, marketing projects and also representing company in general meetings with clients.

Worked as an Accounts & Admin in-charge and was responsible to make implementation to reduce the loss prevention & credit controlling.

5. Technical Skill

Operating system: Windows 2000 Professional, XP Professional, Window VISTA, Win 7 & Win 8.

Customized accounting softwares

Have good knowledge of MS-Office 2003-2007, Adobe Photoshop, Internet, Email and Fax. Curriculum Vitae - Experienced Administration, Accounts and Customer Support Professional 6. QUALIFICATION

Certified Management Accountant (Ongoing)

IMA, Canada

Module 1 courses include:

External financial reporting,

Decisions Planning,

Budgeting and forecasting,

Performance management,

Cost management,

Internal control.

Certified Forensic Investigation Professionals (Oct-2016) (Forensic accounting & fraud detection) IICFIP, USA

Modules include:

20 fraud/corruption prevention and detection strategies;

Preliminary or pre-engagement assessment of the forensic assignment, Engagement Contract, Planning and resource allocation;

Preparation of suspects/witnesses rough list, Documents Examination- an Introduction;

Documents examination - keeping the chain of custody, External confirmations, Fraud risk assessment;

Interviewing room rules, interviewing of witnesses 1, Interviewing of witnesses 2;

interviewing suspects, what if a suspect refuses to talk? Interrogation process;

Forensic report writing standards, Editing the report, Expert witnessing rules and practice.

Bachelor in Commerce

Pakistan

7. PROFESSIONAL COURSES

Diploma in Operational Management (92% marks)

ALISON, Ireland

Modules include:

What is Operations Management?

Development of Operations Management;

The Operations Manager;

The Transformation Model;

The Boundary of the Operations System;

Operations Management Strategies;

Applying Operations Management - Inventory and Quality Management.

Diploma in Teaching skills for Educators (83% marks) ALISON, Ireland

Computer Software & Hardware

Federal Institute of Technology (FIT), Pakistan

IELTS

British Council Islamabad, Pakistan

8. Social Activities & Workshops/Trainings

Memberships

General member of (SPO) Strengthening Participatory Organization, Islamabad. Curriculum Vitae - Experienced Administration, Accounts and Customer Support Professional

Pioneer and Executive Board member of AHSAS Foundation.

General member of (AF) Aurat Foundation Islamabad.

Member of (SF) Shan Foundation Rawalpindi.

Program Coordinator and activity planner for (WPF) Women Protection forum, Rawalpindi

Workshops/Trainings

Attended 3 days training from March 14 – March 16, 2012 on Advocacy and Human Rights for Women Protection Forum with Strengthening Participatory Organization (SPO), Islamabad.

Attended Consultative Workshop from May 23rd– May 24th, 2012 on Mainstreaming Rights of Widows and single women in Public Policy with (AF) Aurat Foundation, Islamabad.

Planned and organized an activity to celebrate International Anti Torture Week for SPO, Islamabad from June 20th– June 26th as a leading activist of Women Protection Forum.

Worked for International Human Rights Observer (IHRO) and also took part to help earthquake & flood victims.

9. REFERENCES

Reference will be furnished on request.

Contact this candidate