PA to GM

Accomplished Executive Secretary and Successful

Personal Assistant

Marian Ghaly

Dubai - U.A.E

Cell Phone: +971 (0-556-***-***

E-mail: ******.********@*****.***

Career Objective:

Seeking a challenging position in a competitive and well-organized Corporation, Organization or a Company in the field of Administration, Executive Secretarial, Coordination & Customer Support, where I can enhance and utilize my experience, education and personal skills. I’m passionate about Administration Coordination, and have the ability to innovate and create better developments ideas to enhance businesses.

-Relocated to the United States of America in order to obtain green card from (August 2015- October 2016)

Work Experience:

Personal Assistant to the General Manager – Samba Bank, UAE (June 2013 – May 2015)

-Responsible for managing the overall secretarial and Administrative support to GM and Central Bank.

-Follow up and collate the Monthly Business Letter (MBL) inputs with department heads.

-Manage the schedule of the GM and take appointments on his behalf.

-Co-ordination of any travel of seniors from KSA/ Head Office whenever required.

-Maintain a follow up with department Head’s on GM’s follow up list.

-Receive and review incoming mails for the GM and replied to the queries on general technical aspects.

-Undertook special assignments of various natures and gathered information on sensitive or confidential aspects by research, summarizing and analyzing as per the direction of the GM from time to time.

-Meeting and greeting visitors at all levels of seniority.

-Screening phone calls, enquiries and requests, and handling them when appropriate.

Other responsibilities:

-Testing RCSA for HR department.

-Handling the entire process of the daily correspondences with the Central Bank court cases.

-Handle customer complaints as and when received from CB UAE.

-Checking the yearly high risk review files with compliance department.

-Scheduling meetings/ routine correspondences with CB UAE.

Senior Coordinator Administrator & Assistant to the Vice President/Regional Head – Cognizant Technology Solution, UAE (October 2011 till May 2013)

-In charge of planning, organizing, budgeting and maintaining all programs and activities at the office.

-Events Management and Organization such as, business meetings, farewell parties, welcoming events, special events and ceremonies, etc….

-Announcer and Events presenter.

-Organizing video calls in conference meeting room.

-Responsible of the procurement process of all Company assets (Electronic systems, spare parts and accessories, stationary, etc…).

-Handling the procurement process for the Corporates’ gifts and gestures for our global clients.

-Following up with the maintenance companies for any related issues either software or hardware.

-Taking care of the company assets and decorations and roll ups.

-In charge of the store room with all of its contents.

-Handling the front Office, meeting potential clients and customers to assure the presentation of a good company image.

-Receiving inbound calls and inquiries from different vendors and companies interested in dealing with Cognizant.

-Exercised initiative and independent judgment to resolve problems. Coordinated with various business Associates, VIP’s, and Department Heads for meetings.

-In charge of the associates’ attendance report to the Regional Head.

-Liaising with Sales associates to share their monthly meeting reports and forwarding it to the Head.

- Responsible of tickets reservation for all Cognizant employees globally in and outside Dubai.

-In charge of hotel reservation for all Cognizant employees globally in and outside Dubai.

-Responsible for making negotiation of corporate rates with Hotels / Travel Agents/ Car Rental companies.

- Full tracking of each and every thing in the office in addition to records about all associates including their business meetings, business trips & sales record.

-Handling all confidential documents for the whole company.

-Receiving and sending packages by the courier, administration work starting from paper binding to filing.

-Receiving and filling all receipts including maintenance services, couriers and various vendors.

-Maintaining a good relationship with our partners in all fields.

My responsibilities as an Assistant to the Regional Head & Vice president:

- Rendered accurate and timely secretarial assistance to the Regional Head in the

execution of his day-to-day activities.

- Completely responsible for fixing his appointments.

- Fully handling meetings request and in charge of his calendar.

- Preparing various daily reports to the Regional Head and maintained strict follow up on

all the pending matters.

- Maintaining High Confidentiality profile and handling all his classified issues.

- Completely responsible for planning to his business trips from A to Z.

Front Office Secretary – Al Quds Insurance Brokers, UAE (April 2011 till October 2011)

-Answering incoming calls and forwarding to the concerned person.

-Handling callers’ inquiries and complaints.

-Preparing daily attendance report.

-Following up the sales associates’ meetings schedule.

-Front office Executive secretary.

-Administration and Coordination work.

-Fixing appointments and meetings.

-Sending/receiving faxes and filing them.

-Receiving emails from insurance companies and customer and decide which can be with a value to the company.

-Reporting to the General Manager and assisting him.

-Data entry.

-Scheduling any required document for all the employees.

-Confirming reservation information.

Assistant Manager – Habi Tourism, EGYPT (January 2007 till January 2009)

Execute all administrative operation and coordination of the sales & marketing activities for this leading company engaged in the business of Tourism and reported directly to the General Manager.

-Managed correspondence on behalf of the GM, interpreting and explaining the established policy and procedure in response to queries from different resources.

-Managed calendar schedule of the G.M. Managed all business correspondence related to company

-Prepared and submitted various reports on different operations to the GM as per his request from time to time.

-Participated and Rendered assistance in implementation of various directives of the GM.

-Updated and Informed GM regarding all mails/calls or any sort of information on daily basis through phone/mail and kept record of that

-Attended and screened all incoming phone calls and visitors for the GM and took necessary actions as per directions.

-Managed the schedules of the GM and made appointments on his behalf.

-Being alert and vigilant always to gather various required information or data for the GM.

-Kept record of all information and documents related to daily work.

-Presenting and illustrating our offers on the tours.

Business Owner – Silver & Jewelry (Retail), EGYPT (January 2006 till January 2010)

-Responsible for the overall Sales & marketing, accounting activities for this project engaged in the business of silver jewelers and used to be in charge the followings:

-Creating the ideas how to design new creative jewelry design

-Use to look after repairing services

-Products & Shop Advertisings

-Arranging & relieving the new collections

-Accounting

-After Sales Services

-Fulfilling customers' needs and tailor made products if required.

-Marketing and brands analysis.

Core Competencies:

-Planning and Organizing

-Strong analytical skills

-Perfect negotiation skills

-Advanced Presentation skills

-Very active and cooperative

-Assertive and precise

-Adaptable and flexible

-Active listener and diplomatic speaker

-Team building and leadership skills

Education and Qualification:

Faculty of Arts English Department graduated (2007)

English Courses AUC Egypt

Microsoft Office Courses

Language:

Arabic: Mother Tongue

English: Excellent

Personal Information:

Date of Birth: 15th of Feb, 1984

Place of Birth: Cairo, Egypt

Nationality: Egyptian

Marital Status: Married

Visa status: Husband Visa

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