Customer Service Sales

Razika Hamadou

****-**** **** ** **** Boulevard. Mississauga, Ontario L5B4N2

Phone: 416-***-**** - Email: ******@*******.**

TRILINGUAL SALES REPRESENTATIVE

Summary of Qualifications

• Over 10 year sales experience in general trading.

• Extensive experience bidding on tenders for large customers in United Arab Emirates

• Large network of suppliers and client portfolio all over the Gulf region

• Strong marketing, sales and price negotiation skills; excellent relationship development

• Highly motivated team player

• Strong communication skills in French, Arabic and English

Work Experience

Bilingual Customer service representative 2016-

present

Loyalty One (Air miles)

• Answering inbound calls from members across Canada in regards to their account/points.

• Answering questions regarding bookings purchase of products and activities.

Entering all the necessary notes following calls.

•

• Resolving issues efficiently and in a timely manner

• Forwarding difficult instances to higher staff for advises.

French Teacher

Berlitz Learning 2014-2016

Sales Manager 2007 –

2010

Accurate and Power General Trading LLC, Dubai

• Contributed in the increase of the company’s turnover

• Increased the client portfolio

• Set up of a large network of suppliers

Razika Hamadou

2702-3939 Duke of York Boulevard. Mississauga, Ontario L5B4N2

Phone: 416-***-**** - Email: ******@*******.**

• Organized several seminars to promote the company sponsored brands

• Participated in several fairs and exhibitions in Dubai, Sharjah and Abu Dhabi

Trading brokerage 2005 -

2007

Freelancer in the United Arab Emirates (Mainly in Dubai and Abu Dhabi)

• Promoted several brands of building materials

• Coordinated between several European manufacturers and local traders

• Organized a number of seminars on behalf of the manufacturers in coordination with the Dubai

Conventions Center and some decision makers such as: Engineering Consultants, Interior Designers…etc.

• Coordinated between the contractors and the wholesalers to supply their ongoing projects

Store Manager 2002 -

2005

Daniel’s Building Materials, UAQ, United Arab Emirates

• Handled and oversaw all day-to-day operations: inventory control, cash management, customer service

levels, staff supervision, etc.

Indoor Sales Associate 1998 –

2002

UAQ, United Arab Emirates

• Greeted and welcomed customers

• Listened to individual requirements, presented items to customers and closed sales

• Took orders for special items not available in store and sourced them from suppliers in a reasonable

amount of time.

• Maintained an extensive network of customer contacts

• Provided continuous follow up to achieve customer satisfaction.

Education

• 2 Years successful Studies at the Algiers College of Economic and Finance Science

• High School Certificate, Algiers, Algeria

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