Customer Service Representative

Shelby Lynn Porter

Hillsboro, IL *****

***********@*****.*** - 217-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Remote Customer Service Representative

Marketing Alternatives - Taylorville, IL - November 2016 to December 2016 I worked professionally from my home office. I answered continuous inbound calls, placed orders and occasional outbound calls, edited/reviewed customer information, processed payments, resolved customer issues and complaints, and transferred calls to the appropriate departments as needed. Produce Clerk/Cashier

CAPRI IGA - Hillsboro, IL - August 2015 to September 2016 My job duties in the produce department included product placement and maintenance, unloading truck deliveries, first-in/first-out stock and rotation, customer service, and cleaning and housekeeping. I also worked as a fill-in cashier. The job duties included cash handling, customer service, as well as cleaning and housekeeping.

Waitress/Manager

Cozy Cafe - Hillsboro, IL - March 2012 to August 2015 As manager of the restaurant, I was responsible for waitressing/bussing tables, answering all calls via telephone, placing orders, overseeing to-go orders as well as staff performance, and customer service. Cash handling, placing nightly deposits, and cleaning and housekeeping were also required of the position held. CNA - Certified Nursing Assistant

Nokomis Rehabilitation & Health Care Center - Nokomis, IL - August 2011 to January 2012 Resident care and personal hygiene, lifting, use of mechanical lifts, charting and recording, bookkeeping, and light cleaning and housekeeping were the required job duties of this position. EDUCATION

Diploma in General/CNA

Hillsboro High School - Hillsboro, IL

2003 to 2007

SKILLS

Customer Service (10+ years), Typing Speed 65 WPM, Detail - Oriented, Prompt and Organized, Proficient in Microsoft Office software: Word, Excel, Outlook, and PowerPoint, Exceptional Written and Verbal Communications

CERTIFICATIONS/LICENSES

Certified Nurse Assistant

May 2006 to Present

United Food and Commercial Workers International Union Local NO. 881 October 2016 to Present

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