Training Project Manager

BRIDGET MADSEN

Email: ***********@*******.*** PHONE – 954-***-**** FAX – 866-***-****

Ideal blend of functional, technical, and HR skills. Distinguished professional career, focused on surpassing client

expectations, delivery of the high-quality deliverables, and peak performance of personnel. Hands-on experience

in all phases of SDLC, from spearheading needs assessment to facilitation of post-production support. In depth

knowledge of Oracle’s ERP Financial applications repeatedly demonstrated. Professional presence & demeanor,

with ability to quickly establish rapport with personnel ranging from line staff to C-level executives.

Oracle EBS - Change Management - Training Deployment Management – Instructional Design & Editing - Big4

Consulting – Lead GL Architect - Education Strategy Development - Technical Trainer – Functional Analyst

MAJOR CLIENTS and EMPLOYERS:

Oracle – Gartner – Comcast – PWC – Chicago Public Schools – Southeast Bank – USPS

Scott & White Memorial Hospital – Texas State Auditor - City of St. Petersburg – MASCO

Montgomery County – Marsh and McLennan – Cedar Crestone – Amway - Carnival Corporation

ROLES and RESPONSIBILITIES:

Training Manager - Education and Change Management Lead - Senior Management Consultant Special Projects Manager - Manager of Systems Documentation - Instructional Designer

Managing Principal Consultant - Lead Functional Consultant - Technical Team Lead - Training Lead - Senior Principal Instructor - Lead Business Analyst - Reports Developer – Systems Analyst

Functional Lead - Senior Applications Analyst - Programmer Analyst III – Project Manager

INDUSTRY EXPERIENCE:

IT Services - Health Care - Software Sales - Banking – Utilities - Entertainment/Digital Media – Retail - Federal Government - State Government – City Government - Telemarketing – Telecommunications – Cruise Line

PROFESSIONAL CERTIFICATIONS:

Training and Human Resource Development Certification by Florida International University

CTT, Certified Technical Trainer through IBSTPI

Neurolinguistic Programming (NLP) Certification, by The Catalyst Institute

EDUCATION: University of Florida Gainesville, FL

Bachelor of Science in Business Administration

Major - Computer Information Systems; GPA - 3.6/4.0, Honors

Florida International University Miami, FL

Master of Science in Adult Education and Human Resource Development – partial completion

TECHNOLOGY and TOOLS:

Oracle AIM methodology (BR100, CV040, MD050, etc.) - Oracle AOL – Oracle ADI - Relational Databases – Express Databases - MS Office Suite – SharePoint – Camtasia video production – SQL – Oracle Tutor – Oracle UPK - ERwin Data Modeling – MarkView 170 Imaging – HP Quality Center - Oracle Report Manager – More4Apps – Config Snapshot – Data Loader - Oracle EBS modules: General Ledger; Payables; Payments; iExpense; Purchasing; iProc; iSupplier; Assets; Cash Management; AGIS; Inventory; Order Management; and Receivables.

BRIDGET MADSEN Page: 2

CURRENT: Managing Officer, Best Balance Technical Training, LLC, Fort Lauderdale, FL 2004 – present

CLIENT INDUSTRIES and RESPONSIBILITIES while with Best Balance Technical Training:

Cruise Line Client – Global GL Functional Lead (Oracle R12.1.3 General Ledger), FSG Report Developer

Hands-on configuration of GL module; AIM documentation

Coordinated global CRP testing across 8 Operating Companies and 5 countries

Conversion management; Test script development

SR management; Level 4 User Support

Change Management Assessment for GL Module

User Training: material development and management of deployment (GL, PO, AP, CE)

Developed 100+ complex corporate financial report via FSG tool

Advised on R12 Report Manager capabilities and WebADI tools

Global Retail Client – Instructional Designer and Trainer (Oracle R12)

Assets, AGIS, CE, ADI, Collections, and UPK

International training delivery

Oracle University – Contract Trainer: (R11 and R12 Financials)

Financials Overview, Payables; Payments; Assets; R12 New Features; UPK, and GL

Training Delivery and both Client sites and Oracle Education Centers

Manufacturing Client – Instructional Designer and Trainer (Oracle R12)

GL, FSG, AP, AR, CE, and Navigation

Communications Client – Instructional Designer and Trainer (Oracle R12)

GL, FSG, WebADI, AP, and Assets

Financial Services Client – Training Lead (R11i P2P: AP, PO iProc, iSupplier) MarkView Image routing tool

Developed education strategy, training plan, change management plan, curriculum outlines, content & tools

Facilitated numerous Train-the-Trainer sessions; Conducted dozens of remote ILT training sessions

Developed and Tested UAT scripts / use cases; Performed triage on trouble tickets

Utilized Camtasia tool to record, edit, and publish on-demand training videos

County Government Client – Trainer & Tester (Oracle R12 - GL, FSG, WebADI, AP, FA, and AR) UPK; SharePoint

Worked closely with business process leads to develop course content and effective learner assessments

Developed and Tested realistic business case scenarios / scripts

Facilitated post-production support workshops

Homebuilder Products & Services Client – Project Manager: O2C Training (11i - Quoting, INV, BOM, OM, AR)

Managed deployment of 24 trainers to 83 sites over 7-month period

Reporting directly to Executive Director

Developed detailed & customized site-specific training plans (up to 12 product lines & 35 users per site)

Facilitated training site preparation, logistics, and infrastructure validation for 80+ sites

Liaised between Deployment Trainers and Curriculum Development Group (UPK 3.6 developers)

Digital Media Client – Lead Functional Consultant (Oracle 11i - GL, AP, AR), FSG Report Developer

Developed 50+ highly complex financial statements using FSG Report writer

Developed detailed project plans for both AP and AR applications

Advised on data conversions, interfaces, and configuration of applications to include Chart-of-Accounts

Utility Clients (2) – Education Consultant / QA Lead, Oracle’s Tutor Authoring Tool

Analyzed AIM documentation, assessed training needs, and interviewed both BAs and SMEs

Developed user procedures and training exercises on Oracle’s GL, AP, AR, and CE applications

BRIDGET MADSEN Page: 3

IT Research Client – Training Lead (Oracle 11i - GL, AP, AR, FA, & PO) US, EMEA, and Asia Pacific

Assessed needs; Managed curriculum development and global training deployment; Logistical coordination

Conducted training courses on Oracle’s GL, FSG report writer, and Web ADI; Supervised trainers

Federal Government Client – Training Lead (11i - AP, PO, and FA)

Requirements Gathering - Reviewed AIM docs; Interviewed Business Analysts and SMEs

Solely managed, developed curriculum, and delivered training on Oracle’s AP, PO & FA applications

Public Education Client – Education and Change Management Lead (11i - PSB, HR Position Control)

Managed training deployment efforts for hundreds of users across 12 different training sites

Conducted multiple content-specific TTT sessions and 2-day Instructor Delivery Skills course

Developed change management communications

Software Sales Client – Education Lead / Instructional Designer (11i)

Created education strategy and project plan, TTT strategy, & training schedules for global implementation

Facilitated curriculum development for Oracle’s TeleService, TCA, OM, INV, and APC applications

City Government Client – Curriculum Developer and Trainer (Oracle GL, ADI, AP, FA, and AR applications)

Managing Principal Consultant / Senior Principal Instructor / Technical Team Lead, Education

Oracle Corporation, Miami, FL 1997 - 2003

Managed a team of 10 instructors in a virtual environment, with responsibilities relating to performance improvement,

upskilling, hiring, terminations, billable utilization, career development, change management, scheduling, and

T&E (iExpense) management.

Instructed various financial application courses, frequently providing courseware edits and enhancements

Financials Functional Foundation (4 day course - covering 8 core apps, AOL, underlying tables & SQL queries)

PO, AP, FA, GL, INV, OM, AR, and SysAdmin (responsibilities, alerts, security rules)

Implementing Oracle Financials (5 day course - covering 12 apps, including underlying technology tools / AOL)

Oracle Financial Analyzer (4 day End User course, 3 day Administration course)

General Ledger (5 day course – covering configuration, set-ups, month-end and reports, in addition to journals)

ADI (journals, budgets, reports) (2 day course)

FSG - Basic and Advanced Report Writing (2 day course)

Budgeting and Forecasting Seminar (1 day course)

Analysis and Reporting Seminar (1 day course)

Introduction to Oracle Financials (1 day course)

Instructor Delivery Skills (2 day course)

Presented several topics at the OAUG conference (CENTRA/AGIS, ADI, and MRC)

Attained “Quality Club” awards on a regular basis (student evaluations averaging over 93%)

Manager of Systems Training & Documentation / Project Manager / Lead Business Analyst, Information Systems Group

Precision Response Corporation (Software developer for telemarketing industry), Miami, FL 1996 - 1997

Conducted high impact system demonstrations for both clients and senior management.

Specialized in the management of technical documentation and systems training.

Supervised analysts, technical writers, trainers, and administrative assistant.

Critiqued design and development documents (custom GUI Apps - Oracle Forms & ERWIN models).

Coordinated CRP testing sessions

Liaised with QA Manager.

BRIDGET MADSEN Page: 4

Senior Business Applications Analyst, Comcast Information Systems

Comcast Corporation, Miami, FL 1991 - 1996

Project leader for requirements gathering and RFP analysis of client-server ERP software.

Spearheaded Oracle Financials training for 120 trainees over a 5-week period; coordinated CRP & UAT.

Developed custom Oracle GL User Procedures and performed GL training for 60 end users.

Installed, tested, documented, trained, and supported D&B’s PC-based AP: Workstation (50 sites).

Redesigned format &content of technical job documentation; organized mainframe disaster recovery testing.

Project Manager / Programmer Analyst III, Information Systems

Southeast Bank, Miami, FL 1989 - 1991

Coordinated the systems conversion of 12 acquired branches (deposits, loans, & financial systems).

Managed the installation and implementation of M&D’s Capital Projects: Millennium application.

Supervised enhancements and maintenance to CA’s Accounts Payable Application.

Performed enhancements and maintenance to two in-house Accounts Receivable systems.

Facilitated multiple department-wide conversion projects (backup utility, size of cost center).

Senior Management Consultant, Management Consulting Division

Price Waterhouse, Miami, FL 1986 - 1989

Full-scope implementation of McCormack & Dodge GL: Millennium application for clients in the

utilities, insurance, manufacturing, and automotive industries.

Developed financial reporting packages via various M&D report writers for clients in the banking, airline,

communications, and healthcare industries.

Enhanced PC-based Capital Projects application (Novell LAN) for a client in the airline industry.

Systems Analyst / Applications Programmer, Data Processing

Texas State Auditor / Texas Youth Commission, Austin, TX 1985 - 1986

Programmed, maintained, and enhanced various applications using Model204 RDMS.

Developed system and programming documentation standards.

Assisted with user a HR Child Tracking application.

Financial Systems Coordinator, Accounting

Scott & White Memorial Hospital, Temple, TX 1983 - 1985

Project lead for the implementation of McCormack & Dodge GL: Millennium application

Developed automated accounting procedures.

Communications liaison between Accounting and Data Processing departments

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