Healthcare Customer Service Associate

Lauren E. Grace

*** ****** **** *** *** Antonio, TX 78253 Cell: 832-***-**** ********@*****.***

Qualifications

Developed extensive proficiency in customer service

oExamples: answered phones, greeted people, helped with solving problems

Experienced with leading small projects within a company

Skilled in multi-tasking and team participation

Proficient in Microsoft Office: Word, Excel, PowerPoint, and Access

Proficient in social media sites such as: Facebook, Instagram, Pinterest, etc.

Education

The University of Texas at San Antonio, Graduated: May 2013

Bachelor of Arts Degree in Communication, Public Relations, Minor: Business Administration

Internship Experience

Frost & Sullivan- San Antonio, TX October 2012-December 2012

Assisted Global Director in various assignments

Updated spreadsheets for internal purposes

Drafted press releases

Created social media campaigns for clients such as Bit9 and IBM

Social media work using Hoot Suite, Facebook, etc.

Proterra Advertising-San Antonio, TX June 2012-August 2012

Assisted Director of Public Relations and Account Executive in daily duties

Researched information for potential clients

Contacted newspaper, magazine, or radio for publicity for clients

Wrote blog posts and created media lists

Created videos for client proposals

Witte Museum-San Antonio, TX February 2012-May 2012

Assisted Director of Communications and Marketing Coordinator in various administrative duties

Drafted press releases

Assisted in managing social media and post events and exhibit info to online community calendars

Photographed exhibits, museum grounds and events

Cataloged press clippings and execute press binders

Work Experience

Medtronic Diabetes-Diabetes Therapy Associate January 2015-Present

Develops relationships with patients to secure recorded information

Ensures information is recorded timely, accurately and in a clear and understandable manner.

Provides outgoing calls to customers to explain insurance benefits

Serves as the customer advocate for patients

Overcome objections in the selling process by advising customers of products

Consult with Field Sales Consultant to create, implement, and constantly improve local business plans

Pursues all sales opportunities as generated through various company sources

Meet key performance indicators for sales productivity as defined by management

Participates in process improvement activities

Promote and foster account relationships with various physicians

Promote and foster account relationships with various insurance companies

ESD & Associates-Account Coordinator April 2013-January 2015

Accounting related tasks

Completed and closed out jobs

Ordered office supplies

Answered phones

Handled various client accounts

Facility rental management- tours, contracts, emails, phone calls, floor plans, invoices, etc.

Reviewed client projects and jobs

Promotional products-ordered and researched for client purposes

Assisted all Account Executives with projects and client accounts

American Eagle-San Antonio, TX August 2009-February 2013

Performed duties such as cashier and assist customers

Participated in floor set for seasonal changes

Activities, Honors, & Related Skills

Member of Public Relations Student Society of America October 2011- 2012

Participated in the Career Action Program for College of Business Spring 2011

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