Customer Service ticket agent

**** ********* **** ********, **** ***** ***-***-*******************@*****.***

Pamela Harrell

Objective

To obtain gainful employment where I can utilize my skills, training and experience to be of service to a company offering growth and advancement.

Experience

June-2015 - Present

Greyhound Lines Inc

Sterling Hts, Mi.

Customer service Lead

•Provide professional customer service and assistance to customers.

•Help customers and employees with conflict resolutions to ensure the highest level of customer service.

•Provide Staff with the necessary infomation and training to help improve in areas of weakness and strengths

August 1998 – Jan 2014

Gourmet food center

Detroit, Mi.

Customer service supervisor

•Maintain daily responsibilities, Verified opening balances and reconciled end-of-shift sales receipt,

•Set weekly employees schedules

•Chaired regular staff meetings

June 2011- June 2015

Meijers department store

Detroit, Mi.

General merchandiser/Cashier

•Various duties included customer assistance with in store or on line product search

•mechandise recovery and end of shift cleaning of the store

•General merchandise restocking and inventory

April 2004-Sept.2007

Burlington coat Factory

Southfield, Mi.

Customer service supervisor

•Provided professional and courteous customer service

•Resolved customer service issues concerning layaways, checks & credit cards

•Settled disputes between customers and cashiers

Education

2006 - 2007

Certificate of completion

•Medical billing and coding

Everest Institute(Formerly N.I.T)

Detroit, Mi.

1976 - 1980

Henry Ford High School

Detroit, Mi.

Diploma

•General studies

References

References are available on request.

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