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Customer Service Administrative Assistant

Location:
Austin, TX
Posted:
January 31, 2017

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Resume:

Regina G Lowery

Austin TX *****

210-***-****

acykwk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** ************ ****** *** advisor and administrative assistant

* ***** *********** ******ence in recruiting, retention, sales and marketing

5 years honorable service as a logistics specialist with the US Air Force

5 years contribution in the visual and performing arts fields

5 years expertise brand ambassador

Advanced ahead of peers throughout career, receiving awards for performance, professionalism and achievement

Strong management, communication and office skills with the ability to motivate and train others to achieve success

Proficient in Microsoft Office and other information support systems

Proficient in graphic design and drafting technology software

PROFESSIONAL EXPERIENCE

Office Manager / Senior Tax Advisor San Antonio, TX 2011-2016

H & R Block Salem, IL 2004-2007

Mt Vernon, IL 1998-2002

Develop and execute business plan to generate office growth 19% above target. Recruit/retain, coach/train, engage and develop 8 tax professionals and 2 client service professionals. Interview and advise clients on tax saving strategies. Prepares accurate state and federal tax returns; provides audit assistance; consult and interpret tax reference material; and promote company products and services.

Recruiter

Serco / MPRI Centralia, IL 2007-2009

US Army and Army Reserves: Conducts station operations in prospecting, processing, arranging air and bus travel, and performs all follow-up activities within Centralia, IL region. Serves as the Army liaison within assigned area; maintains working relations with community members and provides customer service to a diverse population. Analyze recruiting systems, market data, and trends for markets of opportunity and recruiting focus.

Brand Ambassador / Merchandising Specialist

Mosaic Sales Solutions Southern IL 2003-2007

Influence store personnel to guarantee front of store placement for product displays on release date and point of purchase (POP) materials placement. Set products to plan-o-grams, collect and report detailed inventory data. Perform on-going in-store merchandising; maximize brand awareness and sales of client's products, ensure client's products are represented on the sales floor in proper quantities. Communicate new releases, promotions and procedures with retail associates and managers achieving goals of company programs.

DESIGN PROJECTS 2003-2005

City of Centralia, IL - Designed and produced an extensive database including detailed descriptions, photographs, and maps of city owned leases at Raccoon Lake, IL utilizing AutoCAD, Dreamweaver, Adobe Acrobat Professional, Photoshop.

Village of Sandoval, IL - Developed, confirmed, and produced the plot map of the Sandoval Village Cemetery utilizing AutoCAD.

Monsanto, Centralia, IL - Produced Safety Plan and Map for the Centralia plant utilizing AutoCAD.

Administrative Assistant / Volunteer Coordinator

Centralia Cultural Society Centralia, IL 1999-2005

Volunteered as the society volunteer coordinator and administrative assistant. Plan and prepare for social events; greet and assist public and coordinated and organized volunteer projects. Proof and edit documents, route correspondence and messages, handle money transactions, and maintain records. Develop marketing products and advertising strategies. Positions Held: VP Board of Directors, Budget/Policy Committees, Palette and Brush Club Representative, Secretary/Treasurer Little Theatre Players, Area Arts quarterly newsletter staff, Visual and Performing Artist.

Correctional Officer

Centralia Correctional Center Centralia, IL 1995-2002

Enforce rules and regulations on security, safety, and sanitation. Supervise the care and custody of 100+ state incarcerated offenders. Maintain a secure environment ensuring accountability of all assigned personnel. Conducts searches of living quarters and seizes weapons and contraband. Patrol assigned areas, check individual credentials, escort individuals and groups. Operate communication equipment, expert in use of firearms and chemical agents, report and document unusual incidents and routine activities and perform other duties as assigned.

MILITARY SERVICE

Inventory Management Specialist

United States Air Force 1984-1989

Manage, administer and operate supply systems and activities in order to provide the necessary equipment and supplies for Air Force operations. Accomplish item and monetary accounting and inventory stock control. Research and identify supplies and equipment needed for specific operations. Initiate and maintain communications with depot and manufacturers to ensure accurate and speedy delivery. Update and maintain computer records, listings, and file systems. Other duties include processing, mission support, customer service, and mobility and training operations.

EDUCATION

Drafting Technology, CAD Certificate

Kaskaskia College, Centralia, IL 2001-2003

Paralegal Studies, Diploma

ICS Learning Systems, Scranton, PA 1996-1997

Studio Art & Psychology, 120 sh

Eastern Illinois University, Charleston, IL 1991-1993

Graphic Design, General course work completed

Platt College, Ontario, CA 1989-1990

Inventory Management Course

US Air Force, Lowry AFB, Denver, CO 1985



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