Data Entry Microsoft Office

Marcia M. Rheingold

**** ******* ****. #***

Lauderhill, FL 33319

Phone 954-***-**** / email ***************@*****.***

DATA ENTRY CLERK

Inputted financial records into Excel spreadsheets.

Took customer requests and entered them into a pre-established tracking system.

Typed a minimum of 10,000 to 12,000 data entry keystrokes per hour.

Skills: Knowledge in Microsoft Office Systems: Word, Excel, Powerpoint and Outlook.

-Detail oriented

-Ability to work under deadlines

-Well-organized team player

-Confidential Records Management

Work Experience:

Fidelity National Information Services Sunrise, Florida

10/2007 – 7/2015

Chargeback Analyst

Researched daily 75 disputed items and initiated chargebacks on behalf of cardholders in accordance with Visa and Mastercard regulations.

Monitored Visa and Mastercard timeframe limitations as they relate to the Dispute process.

Answered 30 cardholder inquires daily for general account information, dispute status and document requests.

Performed 100 monthly audits of cardholder accounts from various clients.

01/2007 – 10/2007

Document Specialist

Assigned 700 claims per day to the analysts based on whether the claims were ATMs or POS’.

Kept and filed away 50 Good Faith Credit dispute forms daily.

Sent out 100 letters daily to all customers whose disputes were authorized as reversals or no recourse.

Received 700 dispute forms that come by fax and through the mail.

Pulled 500 records monthly and coordinated offshore storage facility for pick-up.

Operated office equipment such as printers, fax machines, copy machines and calculators.

Education: 1982 – 1984 Stenotype Academy New York, NY

1982 Bushwick High School, graduated Brooklyn, NY

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