Customer Service Administrative Assistant
Resume:
Joyce A. Williams
Lorain, Ohio 44052
Objective: Seeking a position to use my talents and experience to enhance the success of your company.
Experience: Lorain County Community College Book Store
September 2014 – November 2016
Part-time
Head Cashier
In charge of cashiers,
Assisted students with their purchases, book buy backs,
Worked with Financial Services with students’ Financial Aid, Worked with other Student Services from Student Senate.
assisted College Staff with purchases.
In charge of deposits from Market Place and Financial Services.
Cleveland Clinic Foundation Cleveland, OH
March 3, 2003 – December 2013 - Retired
Medical Secretary II – Neurology Dept. Epilepsy Center
Secretary for four Doctors
Patient calls, paperwork, appointments, medicine refills
Prepare information for Patient Management
General administrative work, filing, letters,
Assist with Fellowship candidates, arrange interview time with staff doctors, hotel stays, and itineraries for the candidates.
Prepare training booklets for classes for Epilepsy (order books)
Mail pool
Phone partners for other secretaries in the department
Keep Doctor’s Calendars, Outdate paperwork, Expense and reimbursement paperwork
Sears Logistic Services Parma, OH
Supervisor July 1999 to November 2001
Supervised team of 30 customer service representatives
Authorized refunds and ensured prompt delivery of merchandise for three-state region
FECO/A Park Ohio Company Cleveland, OH
Administrative Assistant May 1998 to May 1999
Provided administrative support to a 10-person Engineering Department
Provided technical support, preparing drawing transmittals and releases and assisting sales department with quotes
York International Corp Elyria, OH
Administrative Assistant Nov. 1982 to April 1998
Provided administrative support to a 50-person Quality Control Department
Made travel and meeting arrangements
Balanced monthly expenses and compiled payroll information
Smith Jones, Inc. Elyria, OH
Manager, Warranty Claims Depart 1977 to 1982
Supervised seven claims adjustors
Assisted customers awaiting warranty parts
Authorized refunds and/or properly adjusted accounts
Traveled for the company
Senior Claims Adjustor 1976 to 1977
Customer Service, warranty parts and accounts handled properly
Cost and Budget Analyst 1972 to 1975
Assisted evaluation of cost and budgeting of manufacturing process
Education: Lorain County Community College Elyria, OH
Associate Degree – Business Administration 1993
Lorain County Community College Elyria, OH
Spring Semester 2002
Computer Courses (update skills)
Credit Course – Medical Terminology
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