Customer Service Sales

MCBRIDE

+1-817-***-****

***********@*****.***

/Amy8830

www.remarkablehealthcare.com

*** ****** ****, *********, **

76092

PROFILE

Multi-faceted, resourceful, and high performance management professional with 6+ years experience in operations and sales. Goal driven, hands on, and proactive with demonstrated success in development of strategic and tactical solutions. One who provides visionary cross-functional leadership to enhance, develop, and create strategic growth. Exhibits finally honed communication skills, with the ability to build rapport with employees, and client base. Driven to exceed all expectations in business and development goals. I am eager and motivated to take on new challenges to grow both personally and professionally. PROFESS IONAL EXPERIENCE

EXECUTIVE DIRECTOR OF OPERATIONS/ 2013-2016

Remarkable Healthcare

Responsible for accomplishing the company’s goals and objectives by holding administrators accountable for census growth, residence care, successful state surveys, positive employee retention, return on investments, networking, effective marketing plan, and implementation of companies programs and philosophies. Expertise in creating and analyzing standard weekly and monthly reporting, anticipating future business trends, communicating the appropriate census mix objectives in conjunction with the budget and business plan.

• Recruit, mentor, develop, retain and lead facility management teams

• Set high expectations, while delivering respect, dignity, and recognition to teams to meet goals

• Together, with my teams, we strive to develop a culture of quality that is reflected in our outcomes, and resident satisfaction

EDUCATION

AZLE HIGH SCHOOL

High School Diploma

1996-2000

OGLE BEAUTY SCHOOL

Cosmetology License

2000

SKILLS

// PROFESSIONAL

• Business Development

• Project Management

• Data Management

• Data Analysis

• Communication Skills

• Flexibility

• Adaptability

// TECHNICAL

• MS Office (Word, Excel,

PowerPoint)

• Adobe Photoshop

• Adobe Pro

• MAC

// PERSONAL

• Fast Learner

• Attentive to Details

• Critical Thinker

• Conflict Resolution

• Result Oriented

• Authentic

Amy

ACHIEVEMENTS

TOP 5-RATED NURSING HOME

Medicare.gov

2016

BEST NURSING HOME IN TEXAS

Published in U.S. News & World Report

2015

AMBULATORY HEALTHCARE

SERVICE BEST OF 2015

Fort Worth Program

2015

TOP STYLIST

Toni & Guy

2003

REFERENCES

ALLYCE OLIVAREZ

Business Development

Guild Mortgage Company

PHONE: +1-817-***-****

*********@*************.***

ANNETTE TATE

Regional Director of Quality

Remarkable Healthcare

PHONE: +1-816-***-****

*****@********************.***

ARLENE HARRIS

Owner Operator

Neuro Speech Pro

PHONE: +1-972-***-****

******.******@*****.***

Amy McBride Résumé, page 2

PROFESSIONAL EXPERIENCE (cont.)

EXECUTIVE ASSISTANT / 2012-2013

Remarkable Healthcare

Responsible for providing support to the president, CEO and COO of the company to manage and maintain executives’ schedules, appointments and travel schedule. Arrange and coordinate meetings and events, interact with external clients, review operating practices and implement improvement where necessary, supervise, coach and train lower level staff.

• Judgment and decision- making ability, accountability

• Communication skill, attention to detail and accuracy OWNER OPERATOR / 2004-2007

The Hot Spot Tanning Salon

Managing employees’ schedules and performance, routinely providing product knowledge to enhance sales. Regularly on site to lead, train and empower staff, ensuring customer satisfaction with products, service, and facility.

• Operations, networking, cross marketing, establishing our brand

• Managing, coaching, and leading the team to produce profitable results

• Creative thinking skills to increase customer base and drive sales

DESIGNER (STYLIST) / 2000-2004

Toni & Guy Hair Dressing

Responsible for being a highly competent, skilled, professional hairdresser, with great customer service, staying current with the latest trends and company collections. Having full knowledge base of all Toni & Guy products, and meeting monthly retail goals. Promoting, recruiting and building clientele to enhance overall success

• Continued education/ skills on a regular basis to evolve with the trends and techniques

• Self promoting to build client base and increase revenue INTERESTS

• Family

• Travel

• Sports

• Music

• Entertainer

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