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Customer Service Insurance

Baltimore, Maryland, United States
January 31, 2017

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Adrienne M. Watson

**** ******* **** • Baltimore, MD 21239

Phone: 443-***-**** • Email:




Effective interpersonal skills; work well as a team member with people at all levels of an organization and of various cultures. Represent employer in a professional manner and appearance. Make decisions and solve problems using facts and personal judgment.

Proficient in Windows XP, Microsoft Word, Word Perfect, Microsoft Excel and Microsoft Power Point, Epic, Meditech, Emdeon, EVS 60 wpm.


Patient Registrar, Johns Hopkins Bayview Medical Center-Emergency Room 12/2014-Present

Welcome patients, families and visitors

Check in patients

Maintain up-to-date insurance for each patient in databases and online systems

Maintain copies of current state licenses, medical assistance, Medicare and insurance cards

Maintain up-to-date demographics: addresses, employer, insurance coverage active, authorization of will advance directive, emergency contact, and consent to treatment

Maintain knowledge of current health plan and hospital requirements for credentialing patients

Verify insurance expirations for all providers insurance to cover visit for ER, Observation or Inpatient

Maintains confidentiality of patient/provider demographic information

Proficient ability to organize, prioritize and manage multiple priorities

Excellent verbal and written communication skills

Excellent attention to detail; and ability to research and analyze data

Ability to work independently with minimal supervision

Ability to establish and maintain effective working relationships

Receptionist, Security Medical Center, Baltimore, MD 01/2012-12/2014

Welcome patients, families and visitors

Check in patients

Verify and fill in essential information in the medical record

Enter patient demographics and insurance information into the system

Help disabled and patients with physical difficulties

Confirm appointments and get referral information

Verify insurance coverage

Notify the medical assistant when a patient is ready

Maintain appointment schedules

Office Clerk, We Network 24/7, Randallstown, MD 04/2011-01/2012

Perform clerical duties including filing and ensuring effective electronic communications

Scan documents 75+/day and log into computer system

Update various spreadsheet sheets and other general administrative duties as needed

Processes check requests for office supplies and utilities, event equipment, food vendors

Assist the Executive Director and other staff as requested

Phlebotomy Clinical, Quest Diagnostics, Owings Mills, MD 11/2011-12/2011

Perform venipuncture and skin punctures to obtain a blood sample for laboratory tests

Collect urine drug screen specimens, handle venipuncture, blood tests, centrifuge

Carefully follow all safety procedures during phlebotomy work

Handle phone calls from patients and doctors to schedule appointments

Perform laboratory computer operations


Day Care Worker The Goddard School Pikesville, Md.

Volunteer University of Baltimore Dental Baltimore, Md.


Business Administration Baltimore County Community College Catonsville, Md. May 2013

Phlebotomy Certification Sojourner-Douglas College Baltimore, Md. Sept.2011

High School Diploma Western High School Baltimore, Md. May 2008

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