Mark Carhart

*** **** ******

Victor, NY. *****

585-***-****

acykth@r.postjobfree.com

Summary;

Extensive managerial experience in delivering best in class results in sales, profit, shrink, and both internal and external customer loyalty. High performance bench marks achieved through building diverse teams that embrace and actively pursue collaboration and accountability. Delivery of team behaviors that display innovative solutions to root cause opportunities improving operational efficiency, employ strong analytical and business acumen, coach team leadership competencies, and maintain high standards.

I have a passion for developing individual talent while creating high performance teams. Through a balance of inquiry and advocacy based coaching, I have established high performing teams while nurturing individual talent to career benchmarks. I enjoy deploying courage and helping teams embrace change while we navigate obstacles, seeking continuous goal improvement and celebrating our achievements. By employing visionary leadership and inspiring performance we embrace both the path and process of growth.

Demonstrate Leadership Competencies;

Skillful development of strategic initiatives, leading tactical execution, and achieving high standards.

Building talent through coaching, development, mentor-ship, and performance management.

Ability to leverage P& L results through assessing and redirecting operational efficiencies.

Promoting collaboration and accountability while allowing for personal execution of IDPs.

Providing world class customer experience, driving brand loyalty through exceptional service behaviors.

Leading change management with coaching through balancing inquiry with advocacy communications.

Building teams with diversity in thought, but yet capable of delivering high standards and achieving goals through established benchmarks.

Experience

04/2016 Ted Hosmer Enterprises General Business Manager

Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. Providing continuous feedback to 12 salaried managers and 88 hourly personal.

Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. Collaborate with CFO and controller forecasting future revenue growth; determine operational budget expenditures, and performing gap analysis on potential new revenue streams with total revenue in excess of 42 million dollars.

Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. Establishes bench marks for individual subsidiary financial performance providing ongoing feedback and collaboration to ensure financial performance is realized.

Provide oversight and guidance to operational areas such as maintaining fleet of 126 vehicles and trailers. Providing direction to shop manager and service staff. Coordinating with office manager on all A/P and A/R along with collections reconciliations. Collaborate with yard manager, operations manager, director of sales on supply needs and manpower. Collaborated with HR managers on policy and procedures, establishing expectations, and job descriptions for all classifications of employees.

Establish and maintain vendor relations through analyzing needs of business and maintain budget financial responsibility through direct cost negotiations and determining ongoing service needs with a direct result of 240k in savings to date.

Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff soliciting feedback through objectively seeking viewpoints and evaluating opportunities not only for cost reductions but to increase efficiencies and associate productivity.

Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

Maintains quality service by establishing and enforcing organization standards.

03/2001 -04/2016 DSW General Manager

Consistently achieves and exceeds company KPI results and personal growth goals resulting in nomination of companywide leadership recognition award in 2015

Coordinated training on newly acquired market of Town Shoes a Canadian based affiliate. Lead Home Office and Field Executives in training sessions to understand company policy and procedures.

Successfully coordinated and executed training of management teams, of companywide initiative in freight receiving and processing (#PREPPED). Streamlined process, increasing payroll productivity, and stockroom organization.

Selected to implement and coordinate training of management teams in new schedule/payroll process (Dayforce). Improved processes of scheduling efficiencies by maximizing payroll productivity, and improving scheduling consistencies.

Successfully launched new proto-type for company providing ongoing feedback establishing Warehouse Cool design that over 400 company locations use.

During tenure have promoted 17 individuals to within the management ranks.

06/98-03/01 Ames Department Stores Area Manager

Selected to lead a management team in the recruitment, and on-boarding of management, key associates, and hourly associates in the newly acquired Chicago, Ill. Market. With a direct result of staffing 4 inner city location exceeding operational plans and service expectations.

Collaborated with remodel division and home office executives in executing store layout, product flow, and implementation of operational policy and procedure.

Train store management teams in policy and procedure, merchandising flow and placement, back office and front end expectations.

Collaborated with management teams and home office allocations ensuring consistent product flow and identify opportunities in individual markets, increasing and exceeding sales plans.

Provided leadership and assistance to store management teams in identifying opportunities, providing course correction and improving operational efficiencies.

05/90-06/98 Ames Department Stores General Manager

Successfully lead branch locations throughout the Mid-West and East coast with varying levels of volume of 7-18 million dollars in annual revenue.

Provided direction and leadership to management and hourly personal of staff sizes between 60-140 salaried and hourly personal.

Selected to lead the on-boarding and training of general managers throughout the Mid-West and East with the successful placement of 23 new managers.

Directed inventories throughout district and region ensuring compliance with established policy and procedures. Collaborated with store teams identifying opportunities and provide feedback on how to resolve.

Provided direction and guidance to newly acquired company (Hills Dept. Stores) store management teams. Assigned 4 separate locations working extensively with management teams on converting stores. Successfully lead stores through change management with all stores consistently exceeding sales plans.

Gained company recognition through becoming Manager of the Year on 2 separate occasions.

Education;

Liberty State University

B.S., Business Administration Emphasis: Marketing 1991

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