SEDJRO KOAKANOU

*** ***** ******** ******, **********, PA 17109

(M) 717-***-**** (H) 717-***-****

acykt6@r.postjobfree.com:acykt6@r.postjobfree.com

mailto:acykt6@r.postjobfree.com

Professional Expertise:

Multi-lingual, self-motivated professional seeking a position as a System admin, System analyst, Desktop admin or any other related IT field, where I can utilize my in-depth computer knowledge for the growth of an organization. Also a minimum of 10 years in the IT field where I have held different seats within this environment. Most of them were: Help desk support, System Analyst, System administrator, Desktop support, Data analyst, and many more

Technical Summary

●Microsoft desktop operating systems

●Structured cabling

●Network standards and protocols

●Microsoft network operating system 1&2

●Linux operating system

●Network technology and service integration

●Database development

●Linux System Administrator

●Uses of Spiceworks ticketing system

●Trained users on their computers, software programs installed to their computers, and other computer equipment’s

●Reimaging computers

●Install software and update users computers

●Installing and configuring devices

●Troubleshooting computers related issues

●Remoting users, providing in person helpdesk as well as remotely and other the phone

●Maintaining and administering computing environment including hardware, system software, application software, and other configuration

●Data backup

●Micro-Economics

●Problem Solving

●Government and states insurance Plans

●Social Studies

●Language art (writing and reading)

●Troubleshooting, and resolving hardware, software, other network and system problems

●replacing defective components

●Plan, configure and implement network security with latest information systems security knowledge and regulations

●Configure monitor and maintain email application and virus protection software

●Monitor performance of computer systems and networks

●Install printer software on various computer as needed

●Providing technical support to system users

●Analyze equipment performance to determine the need for repair

●Maintain computer parts inventory for emergency repair

●Recommend changes to improve computer systems and network configuration functionality

●Determine hardware and software needed to be changed

●Gather data of customer needs and resolve them immediately

●Train users on their computer systems

●Coordinate with vendors and company to facilitate purchase

●Maintain network function logs, as well as maintenance and repair records

●WAN technology and applications

●Networking application services/security

●Hardware replacement and upgrades

●VMWare product

●Security camera installation

●Anti-Virus, Malware, Trojan &Spyware security

●Software upgrades

●Install and troubleshooting software issues

●Windows (XP, 7, 8, 8.1 and 10) knowledge

●Microsoft Office

Languages

English, French, African

Education

ITT Technical Institute Harrisburg, PA September 2013

Associate in Specialized Technology, Computer Network Systems

Honors (Academics and Distinguished), Alpha Beta Kappa (National Honor Society), GPA: 3.67

Work History

One source/ Geisinger Hospitals / Holy Spirits

PA Areas September 2016 to January 2017

●Provides computer support to end users and seeks to make improvements through process improvement and quality assurance initiatives.

●Provides new and ongoing clinical systems training and assesses current level of knowledge of new users, working with department management to provide additional clinical system education.

●Reviews, tests and implements system enhancements and upgrades.

●Provides daily support of the application through review of clinical reports, audits, downtime procedures, and troubleshooting.

●Maintains communications with hospital staff as it pertains to the electronic health records

●Epic new and improved medical system

●Trained new teams members on their future roles in the organization

●Medical Optime System (OR) From the EPIC System

●Medical ASAP System (ED) From the Epic System

●Trained Providers, Nurses and Staff members on new medical EPIC system

●Took medical minutes

●Sharepoint system

●Planview system

●Preference Card builder for providers

●Procedure Logs (thinlog)

● Instrument builder (within Epic System)

Freelance IT Contractor Central PA March 2008 – present

●Troubleshoot and repair computers in person and via remote user

●Provide technical advice on hardware and software

Hoover Rehabilitation Mechanicsburg, PA December 2014 – May 2016

Assistant System Admin and Medical Claims Reviewer

●Help desk, server maintenance and backup, system analyst work on CISCO router

●Troubleshoot network connectivity issues and software issues

●Upgrading hardware

●Contact third party manufacturers as necessary

●Desktop, Laptop, Ipad,Mac system troubleshooting

●Computer repair, reimaging

●worked with windows XP and windows 7

● Active directory

●CItric Receiver, Antivirus, Antispyware, Antimalware ( installation, configuration, and troubleshooting)

●Remote desktop

●System Encryption

●Break/Fix

●Reimaging

●Printer support

● Replacing devices

●Troubleshooting

●Deployment of new desktops computers, laptops and printers

●Active directory

Skills

●Detail oriented

●Teamwork

●Microsoft Word, Excel, Access

●Customer service

●Time Management

●Computer expertise

Robert Half Carlisle, PA September 2014

IT Technician

●Special project at Lancaster Schools – removed old computers and replaced with new

●Reconfigured new computers with new user info and network systems

Shenker Carlisle, PA February 2014

Apple Computer Project Technician

●Troubleshoot returned Apple products and repair (if possible) or replace damaged goods

●Following process of replacement or exchange of product, if the warranty still cover it

Hamilton Health Center (Internship)

●Medical Health Record Keeper April to July 2010

●Provide customer service to patients and organization when needed

●Review patient medical record to make sure that it is accurate, and follow up with the patient to obtain the missing information

● Entering data in Hospital billing software

● Managing accounts payments and invoices by making sure that the information is accurate

● Audit and approve or denied claims

● Submit medical claims to insurance companies in a timely manner

● File documents

● Create medical charts

● Work with the administration

Exel Palmyra, PA March 2008 – April 2014

Warehouse Associate

●Safety committee member

●Safety supervisor

●Performed various warehouse functions as assigned, including inventory

●Worked on special projects including quality assurance

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